Shipping policy
Last updated: 13 October 2026.
Find out about our shipping terms for your niche perfume orders. Whether in France, Europe or internationally, we offer reliable, carefully prepared and fully trackable deliveries via Colissimo or FedEx, depending on the destination.
All orders are shipped from France. Parcels are prepared at the shop, on its opening days and during its opening hours, generally within 1 to 2 business days of receipt of payment (excluding peak periods). The shop is closed on Sundays and Mondays: orders placed on those days, or on a public holiday, are prepared from Tuesday (or the next opening day). As soon as your parcel leaves, you will receive a tracking link by email.
Free delivery in mainland France on orders of €49 or more to a pickup point (€69 or more for home delivery), or free in-store collection in Lille.
Tip: shipping costs for each destination are grouped in the expandable sections below. Click on your zone to open it. You can also use your browser’s search function (Ctrl+F or ⌘F) to find your country directly.
Contents
- Preparation & shipping
- Shipping costs by destination
- International deliveries & customs duties (DAP)
- Indicative import thresholds
- Customs: recipient’s responsibility
- Delays & untraceable parcels
- Returns & withdrawal
- Additional information
- Any questions?
Preparation & shipping
All shipments are tracked. Shipping costs include packaging, handling and postage; they depend on the order amount: for most services, they decrease in steps and then become free above a threshold. We recommend grouping your items into a single order: we cannot merge two separate orders, and charges apply to each one. All parcels are carefully padded.
For orders placed by a consumer, the risk of loss or damage passes at the moment the consumer, or a third party designated by them, takes physical possession of the parcel, in accordance with Article L216-4 of the French Consumer Code. For business orders, the risk passes when the parcel is handed over to the carrier.
Shipping costs are displayed automatically at checkout, based on the contents of the basket and the destination country. The delivery times shown are expressed in business days from shipment, excluding any customs checks.
Our shipping costs are degressive. The larger your order, the less you pay: most zones have an entry rate, one or more reduced rates from the thresholds shown, and then free shipping above the final threshold.
Shop opening hours — order preparation days- Tuesday: 10 am – 6.30 pm
- Wednesday: 10 am – 6.30 pm
- Thursday: 10 am – 6.30 pm
- Friday: 10 am – 7 pm
- Saturday: 10 am – 7 pm
- Sunday & Monday: closed
Shipping costs by destination
Click on your destination to view rates and delivery times.
France & Monaco
Mainland France, Monaco — Colissimo · free from €49Colissimo Pickup Point
€3.90 · free from €49
Colissimo Home Delivery with Signature
€13.90 · free from €69
FedEx Priority Express — delivery within 1 business day of shipment
€14.90, whatever the order value. This service is never free.
In-store collection — Lille (22 rue de la Clef)
Free. Order ready within 1 hour during shop opening hours; please present your confirmation email and an identity document.
European Union & Europe
Zone 1 — Belgium, Germany, Luxembourg, NetherlandsColissimo Pickup Point
€8.90 · free from €79
Colissimo Home Delivery with Signature
€18.90, then €12.90 from €80 · free from €89
Delivery time: 3 to 5 business days
Zone 2 — Austria, Ireland, Italy, Spain*, Portugal*Colissimo Pickup Point
€9.90 · free from €109
Colissimo Home Delivery with Signature
€14.90, then €9.90 from €90 · free from €129
* Portugal: 18 of 20 regions. Spain: 44 of 52 provinces. The Azores, Madeira, the Canary Islands, Ceuta and Melilla fall under Zone 4 — Europe.
Zone 2 without pickup points — Guernsey, Gibraltar, Vatican City, Jersey, San MarinoColissimo Home Delivery with Signature
€14.90, then €9.90 from €90 · free from €129
These territories are outside the scope of European Union VAT: customs formalities apply.
Zone 3 — Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, SwedenColissimo Pickup Point
€14.90 · free from €119
Colissimo Home Delivery with Signature
€19.90, then €14.90 from €120 · free from €159
Delivery time: 5 to 7 business days
Czechia, Denmark, Hungary, Poland and Sweden: rates are displayed at checkout in your currency.
Zone 3 without pickup points — Faroe Islands, GreenlandColissimo Home Delivery with Signature
€19.90, then €14.90 from €120 · free from €159
These territories are outside the scope of European Union VAT: customs formalities apply.
Zone 4 — Europe — Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Canary Islands, Azores, Madeira, Ceuta, MelillaColissimo Home Delivery with Signature
€27.90, then €19.90 from €140 · free from €149
The Canary Islands, Ceuta and Melilla are outside the European Union VAT territory: formalities and taxes may apply on arrival.
Zone 4 — outside the EU — Albania, Algeria, Bosnia and Herzegovina, Iceland, Moldova, Montenegro, Morocco, North Macedonia, Norway, Serbia, Tunisia, Ukraine, Åland IslandsColissimo Home Delivery with Signature
€27.90, then €19.90 from €140 · free from €149
Customs clearance in these countries may significantly extend the delivery time.
Switzerland, LiechtensteinColissimo Home Delivery with Signature
CHF 19.90, then CHF 9.90 from CHF 100 · free from CHF 129
Import VAT and customs clearance fees may be charged on arrival.
United Kingdom — FedExFedEx Connect Plus
£15.90, then £10.90 from £50 · free from £99
The recipient is the importer. Import VAT (20%) is due from the first pound: the carrier collects it on delivery, together with its handling fee. Customs duties are zero for products of European origin. The basket displays an estimate of these charges.
North America
United States — FedExFedEx Economy
$39.90, then $26.90 from $130, then $21.90 from $190 · free from $249
Colissimo Home Delivery with Signature
CAD 52.90, then CAD 41.90 from CAD 200, then CAD 29.90 from CAD 300 · free from CAD 329
Colissimo is carried via the postal network: the delivery time is longer and customs presentation fees are generally lower than those of an express broker.
Asia & Oceania
Australia — ColissimoColissimo Home Delivery with Signature
AUD 73.90, then AUD 58.90 from AUD 200, then AUD 41.90 from AUD 300 · free from AUD 459
Colissimo is carried via the postal network: the delivery time is longer, and customs presentation fees are generally lower than those of an express broker.
New Zealand — FedExFedEx Economy
NZD 96.90, then NZD 79.90 from NZD 200, then NZD 61.90 from NZD 300 · free from NZD 589
Delivery time: 3 to 5 business days
Colissimo Home Delivery with Signature
¥6,200, then ¥4,700 from ¥20,000 · free from ¥38,000
FedEx Economy
€39.90, then €33.90 from €150 · free from €239
Middle East
United Arab Emirates — FedExFedEx Economy
AED 201.90, then AED 151.90 from AED 500 · free from AED 1,089
FedEx Economy
₪199, then ₪149 from ₪550 · free from ₪999
FedEx Economy
€47.90, then €37.90 from €150 · free from €299
Gulf countries generally apply import VAT from the first dirham or riyal, plus the carrier’s handling fees.
Latin America
Argentina, Brazil, Chile, Mexico, Peru — FedExFedEx Economy
€39.90, then €29.90 from €150 · free from €239
Customs clearance may significantly extend the delivery time in these countries.
French overseas territories
Overseas 1 — Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and MiquelonColissimo Home Delivery with Signature
€31.90, then €17.90 from €120 · free from €199
Depending on the territory, local taxes (e.g. dock dues, “octroi de mer”) may apply on arrival.
Overseas 2 — French Polynesia, New Caledonia, Wallis and Futuna, French Southern TerritoriesColissimo Home Delivery with Signature
€33.90 · free from €209
Depending on the territory, local taxes may apply on arrival.
Rest of the world
Zone 6 — Armenia, Georgia, Kazakhstan, Haiti, Mauritius, Cambodia, Sri Lanka, Indonesia, PhilippinesFedEx Economy
€46.90, then €36.90 from €150, then €26.90 from €250 · free from €289
Some destinations are not served, notably due to import restrictions on perfumes and alcohol-based products. If your country does not appear at checkout, write to us at contact@parfumeriedusoleildor.com: we will let you know whether a solution exists.
Who delivers my parcel? — final delivery by local postal networksFor certain destinations, Colissimo entrusts final delivery to the local postal network: bpost (Belgium), Deutsche Post (Germany), Post Luxembourg, Poste Italiane (Italy), Austrian Post (Austria), PostNL (Netherlands) and Correos (Spain). Tracking may then show steps with this partner, or even a local tracking number.
Important: these charges cover transport only. For destinations outside the European Union VAT territory, any customs duties, local taxes and import taxes are payable in addition and remain your responsibility — see International deliveries & customs duties.
Delivery times excluding customs: the delivery times shown relate to transport. For any destination outside the European Union — with Colissimo or FedEx — customs clearance on arrival may add several business days, depending on customs checks and how quickly the recipient pays the duties and taxes required. These delays are inherent to the customs procedures of the destination country and are the responsibility of neither Soleil d’Or nor the carrier.
International deliveries & customs duties (DAP)
All our shipments outside the fiscal territory of the European Union (including the French overseas departments and territories) are made under the Incoterm DAP (Delivered At Place). We deliver to the address provided, but any customs duties, local taxes, handling fees and customs clearance fees required on import are borne exclusively by the consumer or recipient, in addition to the order amount and delivery charges. These charges are entirely their responsibility, both in terms of declaration and of payment to the competent authorities and bodies in their country.
These charges are not included in our prices or in the shipping rates displayed. They may be claimed by the customs authorities and/or the carrier before or at the time of delivery. Please note: certain territories sometimes associated with Europe may be treated as imports (VAT/customs) depending on their status.
As these charges vary depending on the delivery country, we invite the consumer to check with the local customs authorities before placing any order.
Customs clearance may extend the delivery time by several days, particularly if the duties and taxes are not paid promptly by the recipient. This additional delay is inherent to the customs procedures of the destination country; it cannot give rise to a claim, a refund of shipping costs or a dispute.
Displayed estimates. For information purposes, the website may display in the basket, and repeat in confirmation emails, an estimate of import duties and taxes. This estimate is calculated from public rates, thresholds and handling fees, which are subject to change without notice. It is provided for guidance only and has no contractual value: only the customs authorities of the destination country and the carrier determine the amounts actually due. No discrepancy between the displayed estimate and the amount claimed on import can give rise to a claim, refund or reimbursement by Soleil d’Or.
Confirming the order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Customs duties and import charges do not constitute admissible grounds for a dispute, chargeback or cancellation after shipment.
Soleil d’Or retains all customs documents and proof of shipment, which may be provided in the event of a dispute.
Indicative import thresholds
Import rules vary from country to country and may change. The thresholds below are given for guidance only: the customs authorities and/or the carrier may apply duties, taxes and handling fees depending on the declared value, the nature of the products, the country and the method of transport.
European Union & associated territoriesIn principle, no customs duties are charged on arrival for intra-EU deliveries. Please note: certain territories (Guernsey, Jersey, Gibraltar, Åland Islands, Faroe Islands, Greenland, Canary Islands, Ceuta, Melilla) may be outside the scope of VAT or outside the customs union and treated as imports, with taxes and fees on arrival.
French overseas departments and territories (DOM-TOM)Depending on the territory, local taxes (e.g. dock dues, “octroi de mer”) and fees may apply on arrival.
United KingdomOrders are shipped from France under the Incoterm DAP. The recipient is the importer. Import VAT (20%) is due from the first pound, regardless of the order amount: the carrier collects it from the recipient before or on delivery, together with its handling fee. The £135 threshold applies only to customs duties, which remain zero for products of European origin under the EU–UK trade agreement. These amounts are not included in the displayed price and remain payable by the customer.
United StatesSince the suspension of the $800 de minimis exemption threshold (Section 321) on 29 August 2025, every parcel is now systematically taxed by US Customs, whatever its value. Since 1st March 2026, taxes are calculated according to the actual value and category of the products (ad valorem taxation). DAP shipment: as the importer, you will pay the customs duties and handling (brokerage) fees directly to the carrier before or at the time of delivery.
CanadaUp to CAD 20, the shipment may be exempt; above that, duties and taxes may apply depending on the nature of the products and the method of transport.
Switzerland & LiechtensteinImport VAT is generally not collected when the calculated VAT amount is less than CHF 5; above that, VAT and customs clearance fees may apply.
NorwayDepending on the value and customs treatment, VAT may be claimed on import, along with fees.
Middle EastGulf countries generally apply import VAT (5 to 15% depending on the country) from the first dirham or riyal, plus the carrier’s handling fees. In Israel, import VAT and handling fees may also be claimed from the first few shekels. These amounts are claimed from the recipient before or on delivery.
JapanImport VAT (10%) and customs duties may be claimed from the recipient depending on the declared value, along with the carrier’s handling fees.
Latin AmericaArgentina, Brazil, Chile, Mexico and Peru apply import duties and taxes from low thresholds, with customs clearance procedures that may take several days.
Australia & New ZealandLocal taxes (GST) and fees may be claimed from the recipient on import, particularly above the applicable thresholds (often AUD / NZD 1,000). The tax treatment of low-value orders may change; any amount due is determined by the local authorities and the carrier.
Other destinationsMany countries apply taxes and/or duties from the first euro, with no simple, universal threshold. The carrier may also charge customs presentation fees.
Customs: recipient’s responsibility
Customs duties, local taxes and customs clearance fees required on import are borne exclusively by the consumer or recipient. They are entirely their responsibility, both in terms of declaration and of payment to the competent authorities.
If payment of these sums is refused, no return can be arranged by Soleil d’Or. In accordance with the rules of the carrier and/or the competent authorities, the parcel may be abandoned or destroyed. Destruction costs will remain payable by the consumer and no refund can be made.
If the parcel is nevertheless returned to us by the carrier, a refund may be considered after receipt and inspection, under the conditions of our Returns Policy (section 3).
Soleil d’Or retains all customs documents and proof of shipment and delivery relating to each order, which may be provided to any competent body in the event of a dispute or chargeback procedure.
Delays & untraceable parcels
If your parcel is not delivered within the stated time, or if its tracking remains stuck at the same step, contact us: we will immediately open an investigation with the carrier concerned.
We will respond within a maximum of thirty (30) business days of the investigation being opened. If, at the end of this period, the parcel has not been located or delivered, we will offer you, at your choice, an identical reshipment or a full refund, including delivery charges.
Compensation procedures with carriers may continue well beyond this period — up to several months for some cases. This process concerns only the relationship between Soleil d’Or and its service provider: it in no way affects the handling of your request.
If the parcel is ultimately delivered to you after a refund or reshipment, simply let us know and we will agree together on the next steps.
Air freight disruption. The stated delivery times assume normal air services. A temporary reduction in the number of flights to a destination — for example to Australia — may significantly extend transit time without the parcel being lost: tracking then remains frozen after the parcel leaves the country of origin, until a flight is available. We will inform you as soon as we become aware of such a situation.
Excluded situations. The following are not covered by this 30-business-day period: parcels held by the customs authorities, parcels awaiting payment of duties and taxes by the recipient, and parcels held for collection or returned owing to an incomplete address or failure to collect within the time allowed by the carrier. In these cases, release depends on action by the recipient or a third-party authority — see Customs: recipient’s responsibility.
Full terms: Returns and Refunds Policy · Terms and Conditions of Sale.
Returns & withdrawal
You have 14 days from receipt of your order to notify us of a return. For hygiene reasons, only perfumes and cosmetics that are still sealed (unopened) can be taken back, in accordance with Article L221-28 of the French Consumer Code. Return costs are €8 via Colissimo (from approximately €25 via FedEx outside Colissimo zones), deducted from your refund.
Everything is explained in detail, including how to generate your return label, on our Return my order page. To exercise your right of withdrawal online, visit the Withdrawal page. Full terms: Returns and Refunds Policy, including the section on undelivered parcels · Terms and Conditions of Sale.
For Zone 4 outside the EU, Zone 6, New Zealand, Jersey, Guernsey, Gibraltar, San Marino, Vatican City, the Faroe Islands and Greenland, no return label is offered: returns are at your own expense, with the carrier of your choice.
Additional information
- Once your order has been shipped, you will receive a tracking link by email.
- Delivery charges are calculated automatically at checkout, based on the contents of the basket and the destination country; you can view them directly from your basket.
- Delivery times are given for guidance only and may vary depending on the time of year or the destination.
- Delivery methods (signature, letterbox, collection point) may vary depending on local delivery rules and the situation at the time of delivery (e.g. recipient absent).
- Some destinations may require additional checks.
- Colissimo delivery time estimator: Delivery time calculator.
- International customs fees estimator: Customs fees calculator.
Any questions?
Our customer service team is available for any questions or tracking requests, via chat, from our Contact page, or by email at contact@parfumeriedusoleildor.com.