Shipping policy
Last updated: 7 September 2026.
Here are our shipping terms for your niche fragrance orders. Whether you are in France, Europe or further afield, we offer reliable, carefully packed and fully trackable deliveries via Colissimo or FedEx depending on the destination.
All orders ship from France. Parcels are prepared at the boutique during its opening days and hours, generally within 1 to 2 business days of payment (excluding peak periods). The boutique is closed on Sundays and Mondays: orders placed on those days, or on a public holiday, are prepared from Tuesday onwards (or the next opening day). As soon as your parcel leaves us, you receive a tracking link by e-mail.
🎁 Free shipping within mainland France from €49 to a pickup point (from €59 to your door).
Tip: shipping rates for each destination are grouped in the expandable blocks below. Click your zone to open it. You can also use your browser's search (Ctrl+F or ⌘F) to jump straight to your country.
Contents
- Preparation & dispatch
- Shipping rates by destination
- International deliveries & customs duties (DAP)
- Indicative import thresholds
- Customs: the recipient's responsibility
- Delays & untraceable parcels
- Returns & right of withdrawal
- Additional information
- Any questions?
Preparation & dispatch
All shipments are insured and tracked. Shipping charges cover packaging, handling and postage; they may include a fixed component and a variable component based on the weight or value of the order. We recommend grouping your items into a single order: we cannot merge two separate orders, and charges apply to each one. Every parcel is carefully padded.
For orders placed by a consumer, the risk of loss or damage transfers at the moment the consumer, or a third party they have designated, takes physical possession of the parcel, in accordance with article L216-4 of the French Consumer Code. For business orders, risk transfers when the parcel is handed to the carrier.
Shipping charges are calculated automatically at checkout, based on the contents of your basket and the destination country. The delivery times shown are given in business days from dispatch, excluding any customs checks.
Our shipping rates are tiered. The larger your order, the less you pay: each zone has an entry rate, one or more reduced rates from the stated tiers, then free shipping beyond the final threshold.
Boutique opening hours — the days on which orders are prepared- Tuesday: 10am – 6.30pm
- Wednesday: 10am – 6.30pm
- Thursday: 10am – 6.30pm
- Friday: 10am – 7pm
- Saturday: 10am – 7pm
- Sunday & Monday: closed
Shipping rates by destination
Click your destination to see rates and delivery times.
France & Monaco
Mainland France, Monaco — Colissimo · free from €49Colissimo Pickup Point
€3.90 · free from €49
Delivery: 2 to 4 business days
Colissimo Home Delivery with signature
€9.90 · free from €59
Delivery: 2 to 3 business days
FedEx Priority Express — next-day delivery before noon
€14.90, with no minimum order value. This service is never offered free of charge.
Delivery: 1 business day
European Union & Europe
Zone 1 — Belgium, Germany, Luxembourg, NetherlandsColissimo Pickup Point
€8.90 · free from €99
Colissimo Home Delivery with signature
€11.90, then €7.90 from €80 · free from €149
Delivery: 3 to 5 business days
Zone 2 — Austria, Ireland, Italy, Spain*, Portugal*Colissimo Pickup Point
€9.90 · free from €109
Delivery: 4 to 6 business days
Colissimo Home Delivery with signature
€14.90, then €9.90 from €90 · free from €159
Delivery: 3 to 5 business days
* Portugal: 18 of 20 regions. Spain: 44 of 52 provinces. The Azores, Madeira, the Canary Islands, Ceuta and Melilla fall under Zone 4 — Europe.
Zone 2 without pickup points — Guernsey, Gibraltar, Vatican City, Isle of Man, Jersey, San MarinoColissimo Home Delivery with signature
€14.90, then €9.90 from €90 · free from €159
Delivery: 5 to 8 business days
These territories lie outside the EU VAT area: customs formalities apply.
Zone 3 — Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, SwedenColissimo Pickup Point
€14.90 · free from €139
Colissimo Home Delivery with signature
€19.90, then €14.90 from €120 · free from €200
Delivery: 5 to 7 business days
Zone 3 without pickup points — Faroe Islands, Greenland, LiechtensteinColissimo Home Delivery with signature
€19.90, then €14.90 from €120 · free from €200
Delivery: 8 to 12 business days
These territories lie outside the EU VAT area: customs formalities apply.
Zone 4 — Europe — Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Andorra, Canary Islands, Azores, Madeira, Ceuta, MelillaColissimo Home Delivery with signature
€23.90, then €16.90 from €140 · free from €220
Delivery: 6 to 9 business days
Colissimo Home Delivery with signature
€23.90, then €16.90 from €140 · free from €220
Delivery: 8 to 14 business days
Customs clearance in these countries can add significantly to the delivery time.
SwitzerlandColissimo Home Delivery with signature
CHF 19.90, then CHF 9.90 from CHF 100 · free from CHF 159
Delivery: 3 to 5 business days
Import VAT and customs clearance fees may be charged on arrival.
United Kingdom — FedExFedEx Connect Plus
£12.90, then £9.90 from £50 · free from £99
Delivery: 3 to 5 business days
The recipient is the importer: import VAT and the carrier's handling fees may be charged regardless of the order value.
North America
United States — Colissimo or FedEx, your choiceColissimo Home Delivery with signature
$39.90, then $29.90 from $130, then $19.90 from $190 · free from $299
Delivery: 5 to 8 business days
FedEx Economy
$49.90, then $39.90 from $130, then $29.90 from $190, then $14.90 from $299
Delivery: 3 to 5 business days
Colissimo Home Delivery with signature
CAD 44.90, then CAD 34.90 from CAD 150, then CAD 24.90 from CAD 225 · free from CAD 299
Delivery: 5 to 8 business days
FedEx Economy
CAD 54.90, then CAD 44.90 from CAD 150, then CAD 34.90 from CAD 225, then CAD 14.90 from CAD 299
Delivery: 3 to 5 business days
Asia & Oceania
Australia — Colissimo or FedEx, your choiceColissimo Home Delivery with signature
AUD 49.90, then AUD 39.90 from AUD 160, then AUD 29.90 from AUD 270, then AUD 19.90 from AUD 350 · free from AUD 450
Delivery: 5 to 8 business days
FedEx Economy
AUD 69.90, then AUD 59.90 from AUD 160, then AUD 49.90 from AUD 270, then AUD 39.90 from AUD 350, then AUD 19.90 from AUD 450
Delivery: 3 to 5 business days
Colissimo Home Delivery with signature
NZD 59.90, then NZD 49.90 from NZD 200, then NZD 34.90 from NZD 330, then NZD 24.90 from NZD 430 · free from NZD 550
Delivery: 5 to 8 business days
FedEx Economy
NZD 84.90, then NZD 74.90 from NZD 200, then NZD 59.90 from NZD 330, then NZD 49.90 from NZD 430, then NZD 24.90 from NZD 550
Delivery: 3 to 5 business days
Colissimo Home Delivery with signature
¥7,200, then ¥4,500 from ¥27,200 · free from ¥53,000
Delivery: 6 to 9 business days
FedEx Economy
¥9,900, then ¥7,200 from ¥27,200, then ¥3,600 from ¥53,000
Delivery: 4 to 6 business days
Colissimo Home Delivery with signature
€39.90, then €24.90 from €150 · free from €290
Delivery: 6 to 9 business days
FedEx Economy
€54.90, then €39.90 from €150, then €19.90 from €290
Delivery: 4 to 6 business days
Middle East
United Arab Emirates — FedExFedEx Economy
AED 259, then AED 199 from AED 650, then AED 129 from AED 1,000 · free from AED 1,299
Delivery: 4 to 6 business days
FedEx Economy
₪219, then ₪169 from ₪550, then ₪109 from ₪850 · free from ₪1,099
Delivery: 4 to 6 business days
FedEx Economy
€59.90, then €49.90 from €150, then €29.90 from €220 · free from €299
Delivery: 4 to 6 business days
Gulf states generally apply import VAT from the first dirham or riyal, on top of the carrier's handling fees.
Latin America
Peru, Mexico, Brazil, Chile, Argentina — FedExFedEx Economy
€64.90, then €49.90 from €150, then €34.90 from €250 · free from €320
Delivery: 5 to 8 business days
Customs clearance can take several days, particularly in Brazil.
French overseas territories
Overseas 1 — Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and MiquelonColissimo Home Delivery with signature
€29.90, then €15.90 from €120 · free from €179
Delivery: 5 to 8 business days
Depending on the territory, local taxes (e.g. octroi de mer) may apply on arrival.
Overseas 2 — French Polynesia, New Caledonia, Wallis and Futuna, French Southern TerritoriesColissimo Home Delivery with signature
€39.90 · free from €180
Delivery: 8 to 12 business days
Depending on the territory, local taxes may apply on arrival.
Rest of the world
Zone 6 — Armenia, Georgia, Kazakhstan, Haiti, Mauritius, Malaysia, Cambodia, Sri Lanka, Indonesia, PhilippinesColissimo Home Delivery with signature
€54.90, then €39.90 from €150, then €24.90 from €250 · free from €299
Delivery: 8 to 14 business days
FedEx Economy
€64.90, then €49.90 from €150, then €34.90 from €250, then €19.90 from €299
Delivery: 5 to 8 business days
Some destinations are not served, in particular because of import restrictions on fragrances and alcohol-based products. If your country doesn't appear at checkout, write to us at contact@parfumeriedusoleildor.com and we'll let you know whether a solution exists.
Who delivers my parcel? — final-mile delivery by local postal networksFor some destinations, Colissimo hands final delivery to the local postal network: bpost (Belgium), Deutsche Post (Germany), Post Luxembourg, Poste Italiane (Italy), Austrian Post (Austria), PostNL (Netherlands) and Correos (Spain). Tracking may then show steps with that partner, and sometimes a local tracking number.
Important: these charges cover transport only. For destinations outside the EU VAT area, any customs duties, local taxes and import taxes are added and remain payable by you — see International deliveries & customs duties.
Delivery times exclude customs: the times shown relate to transport. For any destination outside the European Union — Colissimo and FedEx alike — customs clearance on arrival can add several business days, varying with customs checks and how quickly the recipient pays the duties and taxes due. These additional delays are inherent to the customs procedures of the destination country and are outside the control of both Soleil d'Or and the carrier.
International deliveries & customs duties (DAP)
All our international shipments are made under the DAP (Delivered At Place) Incoterm. We handle delivery to the address given, but any customs duties, local taxes, handling fees and clearance fees charged on import are payable solely by the consumer or the recipient, in addition to the order value and shipping charges. These charges are their sole responsibility, both to declare and to pay to the competent authorities and bodies in their country.
These charges are not included in our prices or in the shipping rates displayed. They may be claimed by the customs authorities and/or the carrier before or at the time of delivery. Please note: some territories sometimes associated with Europe may be treated as imports (VAT/customs) depending on their status.
As these charges vary by delivery country, we invite the consumer to check with their local customs authorities before ordering.
Customs clearance may extend the delivery time by several days, particularly if the recipient does not pay the duties and taxes promptly. This additional delay is inherent to the customs procedures of the destination country; it cannot give rise to a claim, a refund of shipping charges or a dispute.
Estimates shown. For information purposes, the site may display an estimate of import duties and taxes in the basket, and repeat it in confirmation e-mails. This estimate is calculated from public rates, thresholds and handling fees, which may change without notice. It is provided purely as a guide and has no contractual value: only the customs authorities of the destination country and the carrier determine the amounts actually due. No difference between the estimate shown and the sum claimed on import can give rise to a claim, a refund or coverage by Le Soleil d'Or.
Placing an order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Customs duties and import charges are not valid grounds for a dispute, a chargeback or a cancellation after dispatch.
Soleil d'Or retains all customs documents and proofs of shipment, which may be produced in the event of a dispute.
Indicative import thresholds
Import rules vary by country and may change. The thresholds below are given purely as a guide: customs authorities and/or the carrier may apply duties, taxes and handling fees according to the declared value, the nature of the products, the country and the mode of transport.
European Union & associated territoriesIn principle, no customs duties apply on arrival for intra-EU deliveries. Please note: some territories (Andorra, Guernsey, Jersey, Gibraltar, Isle of Man, Åland Islands, Faroe Islands, Greenland, Canary Islands, Ceuta, Melilla) may fall outside the VAT area or the customs union and be treated as imports, with taxes and fees on arrival.
French overseas territoriesDepending on the territory, local taxes (e.g. octroi de mer) and fees may apply on arrival.
United KingdomOrders ship from France under the DAP Incoterm. The recipient is the importer: whatever the order value, including consignments up to £135, import VAT (20%) and the carrier's handling fees may be charged to the recipient before or at delivery. Above £135, customs duties may also apply. These amounts are not included in the price shown and remain payable by the customer.
United StatesSince the suspension of the $800 de minimis exemption (Section 321) on 29 August 2025, every parcel is now systematically assessed by US customs, whatever its value. Since 1 March 2026, taxes are calculated on the actual value and product category (ad valorem assessment). Shipped DAP: as the importer, you will pay customs duties and brokerage fees directly to the carrier before or at the time of delivery.
CanadaUp to CAD 20, a shipment may be exempt; above that, duties and taxes may apply depending on the nature of the products and the mode of transport.
Switzerland & LiechtensteinImport VAT is generally not collected where the calculated VAT amount is below CHF 5; above that, VAT and clearance fees may apply.
NorwayDepending on the value and the customs treatment, VAT may be claimed on import, along with fees.
Middle EastGulf states generally apply import VAT (5 to 15% depending on the country) from the first dirham or riyal, on top of the carrier's handling fees. In Israel, import VAT and handling fees may likewise be charged from the first shekels. These amounts are claimed from the recipient before or at delivery.
JapanImport consumption tax (10%) and customs duties may be charged to the recipient depending on the declared value, along with the carrier's handling fees.
Latin AmericaBrazil, Mexico, Argentina and Peru apply import duties and taxes from low thresholds, with clearance procedures that can take several days. Brazil is the most demanding destination in terms of formalities.
Australia & New ZealandLocal taxes (GST) and fees may be charged to the recipient on import, particularly above the applicable thresholds (often AUD/NZD 1,000). The tax treatment of low-value consignments may change; any amount due is determined by the local authorities and the carrier.
Other destinationsMany countries apply taxes and/or duties from the first euro, with no simple universal threshold. The carrier may also charge customs presentation fees.
Customs: the recipient's responsibility
Customs duties, local taxes and clearance fees charged on import are payable solely by the consumer or the recipient. They are their sole responsibility, both to declare and to pay to the competent authorities.
Should these sums not be paid, no return can be arranged by Soleil d'Or. In accordance with the rules of the carrier and/or the competent authorities, the parcel may be abandoned or destroyed. Destruction costs remain payable by the consumer and no refund can be made.
Soleil d'Or retains all customs documents and proofs of shipment and delivery relating to each order, which may be produced to any competent body in the event of a dispute or chargeback procedure.
Delays & untraceable parcels
If your parcel is not delivered within the stated times, or if its tracking remains stuck at the same step, contact us: we open an investigation with the carrier concerned straight away.
We will give you an answer within a maximum of thirty (30) business days from the opening of the investigation. If at the end of that period the parcel has not been located or delivered, we offer you the choice of a like-for-like reshipment or a full refund, shipping charges included.
Compensation procedures with carriers can run well beyond that period — up to several months for some cases. That process concerns only the relationship between Soleil d'Or and its provider: it in no way conditions the handling of your request.
If the parcel is eventually delivered to you after a refund or a reshipment, simply let us know and we'll agree together on what happens next.
Air freight disruption. The stated delivery times assume normal air service. A temporary reduction in the number of flights to a destination — as was the case to Australia during the summer of 2026 — can lengthen transit significantly without the parcel being lost: tracking then stays frozen after departure from the country of origin until a flight becomes available. We inform you as soon as we become aware of such a situation.
Excluded situations. The 30-business-day period does not cover parcels held by customs authorities, those awaiting payment of duties and taxes by the recipient, or those held or returned because of an incomplete address or failure to collect within the time allowed by the carrier. In those cases, release depends on action by the recipient or a third-party administration — see Customs: the recipient's responsibility.
Full terms: Refund and return policy · Terms and conditions of sale.
Returns & right of withdrawal
You have 14 days to notify us of a return. For hygiene reasons, only fragrances and cosmetics that are still sealed (unopened) can be accepted back, in accordance with article L221-28 of the French Consumer Code. Return charges are €8 via Colissimo (from around €25 via FedEx outside Colissimo zones), deducted from your refund.
Everything is explained, including how to generate your return label, on our Return my order page. To exercise your right of withdrawal online, go to the Withdrawal page. Full terms: Refund and return policy, including the section on undelivered parcels · Terms and conditions of sale.
Additional information
- Once your order has shipped, you receive a tracking link by e-mail.
- Shipping charges are calculated automatically at checkout, based on the contents of your basket and the destination country; you can view them directly from your basket.
- Delivery times are indicative and may vary with the time of year or the destination.
- Handover arrangements (signature, letterbox, pickup point) may vary with local delivery rules and the situation at delivery (e.g. recipient absent).
- Some destinations may require additional checks.
- Colissimo delivery time estimator: Delivery time calculator.
- International customs charge estimator: Customs charge calculator.
Any questions?
Our customer service team is available for any question or tracking request, via chat, from our Contact page, or by e-mail at contact@parfumeriedusoleildor.com.