Shipping policy
Last updated: 17 June 2026.
Discover our shipping terms for your niche fragrance orders. Whether in France, Europe or internationally, we offer reliable, carefully prepared and fully traceable deliveries, via Colissimo or FedEx depending on the destination.
All orders are shipped from France, generally within 48 business hours (Monday to Friday) after payment is received, outside peak periods. As soon as your parcel ships, you receive a tracking link by email.
🎁 Free shipping within Metropolitan France from €90 to a home address, or from €60 to a pickup point.
Contents
- Preparation & dispatch
- Shipping fees — Colissimo
- Shipping fees — FedEx
- International deliveries & customs duties (DAP)
- Indicative import thresholds
- Customs: recipient's responsibility
- Returns & withdrawal
- Additional information
- A question?
Preparation & dispatch
All shipments are insured and tracked. Shipping fees include packaging, handling and postage; they may comprise a fixed part and a variable part depending on the weight or amount of the order. We recommend grouping your items in a single order: we cannot merge two separate orders, and fees apply to each. All parcels are oversized and carefully padded. The risk of loss or damage transfers when the parcel is handed to the carrier, in accordance with applicable provisions.
Shipping fees are displayed automatically at checkout, based on the cart contents and destination country. The times below are indicative, expressed in business days from dispatch, excluding any customs checks.
Shipping fees — Colissimo
Home delivery against signature, or to a pickup point where available.
| Zone | Home (signature) | Pickup point | Delivery time |
|---|---|---|---|
| Metropolitan France | €7.90 · free from €90 | €3.90 · free from €60 | 1–2 days |
| Zone 1 — Belgium, Germany, Luxembourg, Netherlands | €13.90 · free from €90 | €6.90 · free from €60 | 1–2 days |
| Zone 2 — Austria, Ireland, Italy, Spain*, Portugal* | €16.90 · free from €90 | €7.90 · free from €60 | 3–5 days |
| Zone 2 (no pickup) — Monaco, Gibraltar, Vatican, Isle of Man, Jersey, San Marino | €16.90 · free from €90 | — | 3–5 days |
| Zone 3 — Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden | €17.90 · free from €90 | €9.90 · free from €60 | 3–5 days |
| Zone 3 (no pickup) — Andorra, Faroe Islands, Greenland, Liechtenstein, Switzerland | €17.90 · free from €90 | — | 3–5 days |
| Zone 4 — Europe — Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Spain*, Portugal* | €20.90 · free from €90 | — | 3–5 days |
| Zone 4 — non-EU — see country list | €20.90 · free from €90 | — | 5–8 days |
| Zone 5 — Australia, Hong Kong, Japan, Singapore, Taiwan, Thailand, South Korea | €32.90 (€24.90 from €150) · free from €180 | — | 5–8 days |
| Zone 6 — see country list | €44.90 · free from €180 | — | 5–8 days |
| Overseas Territories 1 (OM1) | €22.90 · free from €180 | — | 5–8 days |
| Overseas Territories 2 (OM2) | €32.90 · free from €180 | — | 5–8 days |
* Spain / Portugal: certain regions or provinces only. If your address is not eligible at checkout, contact us before ordering.
Important: these fees cover transport only. For destinations outside the European Union (Switzerland, Norway, Overseas Territories, etc.), any import duties and taxes are additional and remain your responsibility — see International deliveries & customs duties.
Countries by zone (Colissimo)
Zone 1: Belgium, Germany, Luxembourg, Netherlands.
Zone 2 (with pickup point): Austria, Ireland, Italy, Portugal (18 regions out of 20), Spain (44 provinces out of 52).
Zone 2 (no pickup point): Monaco, Gibraltar, Vatican City State, Isle of Man, Jersey, San Marino.
Zone 3 (with pickup point): Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden.
Zone 3 (no pickup point): Andorra, Faroe Islands, Greenland, Liechtenstein, Switzerland.
Zone 4 — Europe: Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Portugal (2 regions out of 20), Spain (8 provinces out of 52).
Zone 4 — non-EU: Albania, Algeria, Belarus, Bosnia and Herzegovina, Guernsey, Iceland, Kosovo, Moldova, Montenegro, Morocco, North Macedonia, Norway, Serbia, Tunisia, Ukraine, Åland Islands.
Zone 5: Australia, Hong Kong SAR, Japan, Singapore, Taiwan, Thailand, South Korea.
Zone 6: New Zealand, Egypt, Ghana, Dominican Republic, Armenia, Kazakhstan, Haiti, Malaysia, Cambodia, Côte d'Ivoire, Cameroon, Georgia, Madagascar, Mauritius, Philippines, Senegal, Tanzania, Vietnam, Sri Lanka, Indonesia.
Overseas Territories 1 (OM1): Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion.
Overseas Territories 2 (OM2): French Polynesia, French Southern Territories, New Caledonia, Wallis and Futuna.
For some destinations, Colissimo entrusts final delivery to the local postal network: bpost (Belgium), Deutsche Post (Germany), Post Luxembourg, Poste Italiane (Italy), Austrian Post (Austria). Tracking may then show steps with this partner, and a local tracking number may be assigned.
Shipping fees — FedEx
International express service, with end-to-end tracking.
| Destination | Shipping fee | Free from | Delivery time |
|---|---|---|---|
| United Kingdom | €13.00 | €90.00 (≈ £80) | 1–2 days |
| United States | €25.00 (€17.00 from €150) | €180.00 (≈ $205) | 3–5 days |
| Canada | €25.00 (€17.00 from €150) | €180.00 (≈ $285 CAD) | 3–5 days |
| South America & Mexico — Mexico, Brazil, Peru | €32.00 | €180.00 | 5–8 days |
| Middle East — Saudi Arabia, Bahrain, United Arab Emirates, Israel, Kuwait, Lebanon, Qatar | €30.00 | €200.00 | 10–14 days |
| Zone 6 — express option — New Zealand, Egypt, Southeast Asia, etc. (see Zone 6 list) | €40.00 | €180.00 | 3–5 days |
Important: these fees cover transport only. As FedEx destinations are outside the European Union, import duties and taxes may apply and remain your responsibility — see International deliveries & customs duties.
International deliveries & customs duties (DAP)
All our international shipments are made under the DAP (Delivered At Place) Incoterm. We deliver to the address provided, but any customs duties, local taxes, handling fees and clearance charges required on import are borne solely by the consumer or recipient, in addition to the order amount and the shipping fees. These are their full responsibility, both for declaration and payment to the competent authorities and bodies in their country.
These fees are not included in our prices nor in the shipping rates displayed. They may be claimed by the customs authorities and/or the carrier before or upon delivery. Please note: some territories sometimes associated with Europe may be treated as imports (VAT/customs) depending on their status.
As these fees vary by country of delivery, we invite the consumer to check with their local customs authorities before ordering.
Validating the order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Customs duties and import charges do not constitute valid grounds for a dispute, chargeback or cancellation after dispatch.
Soleil d'Or keeps all customs documents and proof of shipment, which may be provided in the event of a dispute.
Indicative import thresholds
Import rules vary by country and may change. The thresholds below are given purely as a guide: customs authorities and/or the carrier may apply duties, taxes and handling fees according to the declared value, the nature of the products, the country and the shipping method.
European Union: in principle, no customs duties on arrival for intra-EU deliveries. Note: some territories (Guernsey, Jersey, Gibraltar, Isle of Man, Åland Islands, Faroe Islands, Greenland, Svalbard and Jan Mayen) may be outside the VAT / customs union and treated as imports, with taxes and fees on arrival.
Overseas Territories (DOM-TOM): depending on the territory, local taxes (e.g. octroi de mer) and fees may apply on arrival.
United Kingdom: up to £135 per shipment, generally no customs duties and VAT in principle collected at purchase (except for certain goods, notably excise goods); above £135, import duties and VAT may be charged.
United States: since the suspension of the $800 exemption threshold (Section 321) on 29 August 2025, every parcel is now systematically taxed by US customs, regardless of value. Since 1 March 2026, taxes are calculated on the actual value and product category (ad valorem). DAP shipping: as the importer, you will pay the carrier directly for customs duties and handling (brokerage) fees before or upon delivery.
Canada (shipments from France): up to CAD 20, the shipment may be exempt; above that, duties and taxes may apply depending on the nature of the products and the shipping method.
Switzerland & Liechtenstein: import VAT is generally not levied when the calculated VAT amount is below CHF 5; above that, VAT and clearance fees may apply.
Norway: depending on value and customs treatment, VAT may be charged on import, plus fees.
Australia & New Zealand: for low-value shipments (often ≤ AUD/NZD 1,000), local tax may be collected at purchase in some cases; above that, taxes and fees may be charged on import.
Other destinations: many countries apply taxes and/or duties from the first euro, with no simple, universal threshold. The carrier may also charge a customs presentation fee.
Customs: recipient's responsibility
Customs duties, local taxes and clearance fees required on import are borne solely by the consumer or recipient. They are their full responsibility, both for declaration and payment to the competent authorities.
If payment of these amounts is refused, no return can be organised by Soleil d'Or. The parcel may, in accordance with the carrier's and/or competent authorities' rules, be abandoned or destroyed. Destruction costs remain payable by the consumer and no refund can be made.
Soleil d'Or keeps all customs documents and proof of shipment and delivery for each order, which may be provided to any competent body in the event of a dispute or chargeback procedure.
Returns & withdrawal
You have 14 days to notify us of a return. For hygiene reasons, only perfumes and cosmetics that are still sealed (unopened) can be accepted, in accordance with article L221-28 of the French Consumer Code. Return costs are €8 via Colissimo (from around €25 via FedEx outside Colissimo zones), deducted from your refund.
Everything is detailed, including how to generate your return label, on our Return my order page. To exercise your right of withdrawal online, go to the Withdrawal page. Full terms: Return & Refund Policy · Terms of Sale.
Additional information
- Once your order has shipped, you receive a tracking link by email.
- Shipping fees are calculated automatically at checkout, based on the cart contents and destination country; you can view them directly from your cart.
- Delivery times are indicative and may vary depending on the time of year or destination.
- Delivery arrangements (signature, letterbox, pickup point) may vary according to local distribution rules and the situation at delivery (e.g. recipient absent).
- Some destinations may require additional checks.
- Colissimo delivery-time estimator: Delivery calculator.
- International customs-fee estimator: Customs fee calculator.
A question?
Our customer service is available for any question or tracking request, via chat, from our Contact page, or by email at contact@parfumeriedusoleildor.com.
This English version is provided for convenience only. In the event of any discrepancy, the French version prevails.