Shipping policy
Last updated: 23 July 2026.
Find below our shipping terms for your niche fragrance orders. Whether in France, across Europe or internationally, we offer reliable deliveries — carefully packed and fully trackable — via Colissimo or FedEx depending on the destination.
All orders are shipped from France. Parcels are prepared at the boutique, on its opening days and hours, generally within 1 to 2 business days of payment (outside peak periods). The boutique is closed on Sundays and Mondays: orders placed on those days, or on a public holiday, are prepared from Tuesday (or the next opening day). As soon as your parcel ships, you receive a tracking link by email.
🎁 Free shipping within mainland France from €49 to a pickup point (from €79 for home delivery).
Contents
- Preparation & shipping
- Shipping rates — Colissimo
- Shipping rates — Long-haul international (Colissimo / FedEx)
- International deliveries & customs duties (DAP)
- Indicative import thresholds
- Customs: recipient's responsibility
- Returns & right of withdrawal
- Additional information
- Have a question?
Preparation & shipping
All shipments are insured and tracked. Shipping fees include packaging, handling and postage; they may comprise a fixed component and a variable component depending on the weight or value of the order. We recommend combining your items into a single order: we cannot merge two separate orders, and fees apply to each. All parcels are carefully cushioned. Risk of loss or damage passes at the moment the parcel is handed over to the carrier, in accordance with the applicable provisions.
Shipping fees are displayed automatically at checkout, based on the cart contents and the destination country. The times below are indicative, expressed in business days from dispatch, excluding any customs checks.
Boutique opening hours (order preparation days):
- Tuesday: 10am – 6:30pm
- Wednesday: 10am – 6:30pm
- Thursday: 10am – 6:30pm
- Friday: 10am – 7pm
- Saturday: 10am – 7pm
- Sunday & Monday: closed
Shipping rates — Colissimo
Home delivery against signature, or to a pickup point where the option is available. In Europe, shipping is free from €90 to a pickup point (from €120 for home delivery); within mainland France, from €49 to a pickup point (from €79 for home delivery).
| Zone | Home (signature) | Pickup point | Times |
|---|---|---|---|
| Mainland France | €11.90 · free from €79 | €5.90 · free from €49 | 1–2 days |
| Zone 1 — Belgium, Germany, Luxembourg, Netherlands | €12.90 · free from €120 | €9.90 · free from €90 | 1–2 days |
| Zone 2 — Austria, Ireland, Italy, Spain*, Portugal* | €15.90 · free from €120 | €12.90 · free from €90 | 3–5 days |
| Zone 2 (no pickup) — Guernsey, Gibraltar, Vatican, Isle of Man, Jersey, San Marino | €15.90 · free from €120 | — | 3–5 days |
| Zone 3 — Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden | €18.90 · free from €120 | €13.90 · free from €90 | 3–5 days |
| Zone 3 (no pickup) — Faroe Islands, Greenland, Liechtenstein | €18.90 · free from €120 | — | 3–5 days |
| Switzerland | CHF 17.90 · free from CHF 119 | — | 3–5 days |
| Zone 4 — Europe — Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Andorra, Spain*, Portugal* | €24.90 · free from €120 | — | 3–5 days |
| Zone 4 — non-EU — see country list | €26.90 · free from €120 | — | 5–8 days |
| Zone 5 — China, South Korea, Hong Kong, Japan, Singapore, Taiwan, Thailand, Vietnam, Peru | €34.90 · free from €180 | — | 5–8 days |
| Australia | AUD 59.90 · free from AUD 297 | — | 5–8 days |
| Zone 6 — see country list | €44.90 · free from €180 | — | 5–8 days |
| Middle East — Qatar, Saudi Arabia, United Arab Emirates | €39.90 · free from €200 | — | 5–8 days |
| Overseas 1 (OM1) | €22.90 · free from €180 | — | 5–8 days |
| Overseas 2 (OM2) | €32.90 · free from €180 | — | 5–8 days |
* Spain / Portugal: certain regions or provinces only. If your address is not eligible at checkout, please contact us before ordering.
Important: these fees cover transport only. For destinations outside the EU VAT territory (Andorra, Switzerland, Norway, Australia, Middle East, Overseas territories, etc.), any customs duties, local taxes and import taxes are added and remain your responsibility, and customs clearance on arrival may extend the delivery time by several business days — see International deliveries & customs duties.
Country breakdown by zone (Colissimo)
Zone 1: Belgium, Germany, Luxembourg, Netherlands.
Zone 2 (with pickup point): Austria, Ireland, Italy, Portugal (18 of 20 regions), Spain (44 of 52 provinces).
Zone 2 (no pickup point): Guernsey, Gibraltar, Vatican City State, Isle of Man, Jersey, San Marino.
Zone 3 (with pickup point): Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden.
Zone 3 (no pickup point): Faroe Islands, Greenland, Liechtenstein.
Switzerland: dedicated rate in Swiss francs (CHF).
Zone 4 — Europe: Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Andorra, Portugal (2 of 20 regions), Spain (8 of 52 provinces).
Zone 4 — non-EU: Albania, Algeria, Bosnia and Herzegovina, Iceland, Moldova, Montenegro, Morocco, North Macedonia, Norway, Serbia, Tunisia, Ukraine, Åland Islands.
Zone 5: China, South Korea, Hong Kong SAR, Japan, Singapore, Taiwan, Thailand, Vietnam, Peru.
Australia: dedicated rate in Australian dollars (AUD).
Zone 6: New Zealand, Egypt, Ghana, Armenia, Kazakhstan, Haiti, Malaysia, Cambodia, Côte d'Ivoire, Cameroon, Georgia, Madagascar, Mauritius, Philippines, Senegal, Tanzania, Sri Lanka, Indonesia.
Middle East: Qatar, Saudi Arabia, United Arab Emirates.
Overseas 1 (OM1): Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion.
Overseas 2 (OM2): French Polynesia, French Southern Territories, New Caledonia, Wallis and Futuna.
For certain destinations, Colissimo entrusts final delivery to the local postal network: bpost (Belgium), Deutsche Post (Germany), Post Luxembourg, Poste Italiane (Italy), Austrian Post (Austria), PostNL (Netherlands) and Correos (Spain). Tracking may then show steps at this partner, or even a local tracking number.
Shipping rates — Long-haul international (Colissimo or FedEx)
For these destinations, you choose your carrier at checkout. The United States and Canada are served by your choice of Colissimo (home delivery against signature) or FedEx (express), at the same rates. The United Kingdom is shipped via FedEx. Rates are displayed in each market's billing currency, with end-to-end tracking in every case.
| Destination | Carrier | Shipping fee | Free from | Times |
|---|---|---|---|---|
| United Kingdom | FedEx | £16.90 | £99 | 3–5 days |
| United States | Colissimo or FedEx | $34.90 (then $22.90 from $150) | $199 | 5–8 days |
| Canada | Colissimo or FedEx | CAD 44.90 (then CAD 29.90 from CAD 200) | CAD 299 | 5–8 days |
Important: these fees cover transport only. As these destinations are outside the European Union, customs duties and import taxes may apply and remain your responsibility — see International deliveries & customs duties.
Times excluding customs: the times shown correspond to transport. For any destination outside the European Union — Colissimo as well as FedEx — customs clearance on arrival may add several business days, varying with customs checks and how quickly the recipient settles the duties and taxes due. These delays are inherent to the destination country's customs procedures and are the responsibility of neither Soleil d'Or nor the carrier.
International deliveries & customs duties (DAP)
All our international shipments are made under the DAP (Delivered At Place) Incoterm. We deliver to the address provided, but any customs duties, local taxes, handling fees and clearance fees required on import are the sole responsibility of the consumer or recipient, in addition to the order amount and the shipping fees. These charges are entirely their responsibility, both for declaration and for payment to the competent authorities and bodies in their country.
These charges are not included in our prices or in the shipping rates shown. They may be claimed by the customs authorities and/or the carrier before or at the time of delivery. Note: some territories sometimes attached to Europe may be treated as imports (VAT/customs) depending on their status.
As these charges vary by destination country, we invite the consumer to check with local customs authorities before ordering.
Customs clearance may extend the delivery time by several days, particularly if the duties and taxes are not settled promptly by the recipient. This additional delay is inherent to the destination country's customs procedures; it cannot give rise to any claim, refund of shipping fees or dispute.
Estimates shown. For information, the site may display in the cart, and repeat in confirmation emails, an estimate of import duties and taxes. This estimate is calculated from public rates, thresholds and handling fees, which are subject to change without notice. It is provided for guidance only and has no contractual value: only the destination country's customs authorities and the carrier determine the amounts actually due. No discrepancy between the estimate shown and the sum claimed on import can give rise to any claim, refund or coverage by Le Soleil d'Or.
Placing the order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Customs duties and import charges do not constitute grounds for a dispute, chargeback or cancellation admissible after dispatch.
Soleil d'Or retains all customs documents and proof of shipment, which may be provided in the event of a dispute.
Indicative import thresholds
Import rules vary from country to country and may change. The thresholds below are given purely for guidance: customs authorities and/or the carrier may apply duties, taxes and handling fees based on the declared value, the nature of the products, the country and the shipping method.
European Union: in principle, no customs duties on arrival for intra-EU deliveries. Please note: some territories (Andorra, Guernsey, Jersey, Gibraltar, Isle of Man, Åland Islands, Faroe Islands, Greenland) may be outside the VAT / customs union scope and treated as imports, with taxes and fees on arrival.
Overseas territories (DOM-TOM): depending on the territory, local taxes (e.g. octroi de mer sea tax) and fees may apply on arrival.
United Kingdom: orders are shipped from France under the DAP (Delivered At Place) Incoterm. The recipient is the importer: whatever the order value, including for shipments up to £135, import VAT (20%) and the carrier's handling fees may be claimed from the recipient before or at delivery. Above £135, customs duties may also apply. These amounts are not included in the displayed price and remain the customer's responsibility.
United States: since the $800 de minimis exemption (Section 321) was suspended on 29 August 2025, every parcel is now systematically taxed by U.S. customs, whatever its value. Since 1 March 2026, taxes are calculated on the actual value and product category (ad valorem taxation). Shipped DAP: as the importer, you will pay customs duties and handling (brokerage) fees directly to the carrier before or at the time of delivery.
Canada (shipments from France): up to CAD 20, a shipment may be exempt; above that, duties and taxes may apply depending on the nature of the products and the shipping method.
Switzerland & Liechtenstein: import VAT is generally not levied when the calculated VAT amount is below CHF 5; above that, VAT and customs clearance fees may apply.
Norway: depending on value and customs treatment, VAT may be claimed on import, along with fees.
Australia & New Zealand: Le Soleil d'Or is not registered for local tax in these countries: no tax is therefore collected at purchase. Above the applicable thresholds (often AUD / NZD 1,000), taxes and fees may be claimed from the recipient on import.
Other destinations: many countries apply taxes and/or duties from the first euro, with no simple, universal threshold. The carrier may also charge a customs presentation fee.
Customs: recipient's responsibility
Customs duties, local taxes and clearance fees required on import are the sole responsibility of the consumer or recipient. They are entirely their responsibility, both for declaration and for payment to the competent authorities.
If payment of these amounts is refused, no return can be arranged by Soleil d'Or. The parcel may, in accordance with the carrier's and/or the competent authorities' rules, be abandoned or destroyed. Destruction costs remain the consumer's responsibility and no refund can be issued.
Soleil d'Or retains all customs documents and proof of shipment and delivery relating to each order, which may be provided to any competent body in the event of a dispute or chargeback procedure.
Returns & right of withdrawal
You have 14 days to notify us of a return. For hygiene reasons, only perfumes and cosmetics that are still sealed (unopened) can be accepted, in accordance with Article L221-28 of the French Consumer Code. Return costs are €8 via Colissimo (from around €25 via FedEx outside Colissimo zones), deducted from your refund.
Everything is detailed, including generating your return label, on our Return my order page. To exercise your right of withdrawal online, go to the Withdrawal page. Full terms: Refund and Return Policy · Terms of Sale.
Additional information
- Once your order has shipped, you receive a tracking link by email.
- Shipping fees are calculated automatically at checkout, based on the cart contents and the destination country; you can view them directly from your cart.
- Times are given for guidance and may vary depending on the time of year or the destination.
- Delivery arrangements (signature, letterbox, pickup point) may vary according to local distribution rules and the situation at delivery (e.g. recipient absent).
- Some destinations may require additional checks.
- Colissimo delivery-time estimator: Delivery-time calculator.
- International customs-fee estimator: Customs-fee calculator.
Have a question?
Our customer service is available for any question or tracking request, via chat, through our Contact page, or by email at contact@parfumeriedusoleildor.com.