Shipping policy
Last updated: 27 September 2026.
Here are our shipping terms for your niche fragrance orders. In France, across Europe or worldwide, we offer reliable, carefully prepared and fully trackable deliveries, via Colissimo or FedEx depending on the destination.
All orders ship from France. Parcels are prepared at the boutique, on its opening days and hours, usually within 1 to 2 business days of payment (outside peak periods). The boutique is closed on Sundays and Mondays: orders placed on those days, or on a public holiday, are prepared from Tuesday onwards (or the next opening day). As soon as your parcel leaves us, you receive a tracking link by email.
🎁 Free delivery within mainland France from €49 to a pickup point (from €69 to your door).
Tip: shipping costs for each destination are grouped in the expandable blocks below. Click your zone to open it. You can also use your browser's search (Ctrl+F or ⌘F) to find your country directly.
Contents
- Preparation & dispatch
- Shipping costs by destination
- International deliveries & customs duties (DAP)
- Indicative import thresholds
- Customs: the recipient's responsibility
- Delays & untraced parcels
- Returns & right of withdrawal
- Further information
- Any questions?
Preparation & dispatch
All shipments are insured and tracked. Shipping costs cover packaging, handling and postage; they may include a fixed part and a variable part depending on the weight or value of the order. We recommend grouping your items into a single order: we cannot merge two separate orders, and charges apply to each. Every parcel is carefully cushioned.
For orders placed by a consumer, the risk of loss or damage transfers when the consumer, or a third party they have designated, takes physical possession of the parcel, in accordance with article L216-4 of the French Consumer Code. For business orders, risk transfers when the parcel is handed to the carrier.
Shipping costs are displayed automatically at checkout, based on the contents of your basket and the destination country. The stated lead times are given in business days from dispatch, excluding any customs checks.
Our shipping rates are tiered. The larger your order, the less you pay: each zone has an entry rate, one or more reduced rates from the stated thresholds, then free delivery beyond the final threshold.
Boutique opening hours — the days orders are prepared- Tuesday: 10am – 6:30pm
- Wednesday: 10am – 6:30pm
- Thursday: 10am – 6:30pm
- Friday: 10am – 7pm
- Saturday: 10am – 7pm
- Sunday & Monday: closed
Shipping costs by destination
Click your destination to see rates and lead times.
France & Monaco
Mainland France, Monaco — Colissimo · free from €49Colissimo Pickup Point
€3.90 · free from €49
Lead time: 2 to 4 business days
Colissimo Home Delivery with signature
€13.90 · free from €69
Lead time: 2 to 3 business days
FedEx Priority Express — next-day delivery before noon
€14.90, whatever the order value. This service is never free.
Lead time: 1 business day
European Union & Europe
Zone 1 — Belgium, Germany, Luxembourg, NetherlandsColissimo Pickup Point
€8.90 · free from €79
Colissimo Home Delivery with signature
€18.90, then €12.90 from €80 · free from €89
Lead time: 3 to 5 business days
Zone 2 — Austria, Ireland, Italy, Spain*, Portugal*Colissimo Pickup Point
€9.90 · free from €109
Lead time: 4 to 6 business days
Colissimo Home Delivery with signature
€14.90, then €9.90 from €90 · free from €129
Lead time: 3 to 5 business days
* Portugal: 18 regions out of 20. Spain: 44 provinces out of 52. The Azores, Madeira, the Canary Islands, Ceuta and Melilla fall under Zone 4 — Europe.
Zone 2 without pickup points — Guernsey, Gibraltar, Vatican City, Jersey, San MarinoColissimo Home Delivery with signature
€14.90, then €9.90 from €90 · free from €129
Lead time: 5 to 8 business days
These territories sit outside the European Union VAT area: customs formalities apply.
Zone 3 — Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, SwedenColissimo Pickup Point
€14.90 · free from €119
Colissimo Home Delivery with signature
€19.90, then €14.90 from €120 · free from €159
Lead time: 5 to 7 business days
Zone 3 without pickup points — Faroe Islands, GreenlandColissimo Home Delivery with signature
€19.90, then €14.90 from €120 · free from €159
Lead time: 8 to 12 business days
These territories sit outside the European Union VAT area: customs formalities apply.
Zone 4 — Europe — Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Canary Islands, Azores, Madeira, Ceuta, MelillaColissimo Home Delivery with signature
€27.90, then €19.90 from €140 · free from €149
Lead time: 6 to 9 business days
Colissimo Home Delivery with signature
€27.90, then €19.90 from €140 · free from €149
Lead time: 8 to 14 business days
Customs clearance in these countries can add significantly to the lead time.
Switzerland, LiechtensteinColissimo Home Delivery with signature
CHF 19.90, then CHF 9.90 from CHF 100 · free from CHF 129
Lead time: 3 to 5 business days
Import VAT and customs clearance fees may be charged on arrival.
United Kingdom — FedExFedEx Connect Plus
£14.90, then £9.90 from £50 · free from £99
Lead time: 3 to 5 business days
The recipient is the importer. Import VAT (20%) is due from the first pound: the carrier collects it on delivery, together with its handling fee. Customs duties are nil for goods of EU origin. The cart shows an estimate.
North America
United States — FedExFedEx Economy
$37.90, then $24.90 from $130, then $19.90 from $190 · free from $229
Lead time: 3 to 5 business days
Colissimo Home Delivery with signature
CAD 44.90, then CAD 34.90 from CAD 200, then CAD 24.90 from CAD 300 · free from CAD 349
Lead time: 5 to 8 business days
Colissimo travels by postal network: the lead time is longer, and customs presentation fees are generally lower than those of an express broker.
Asia & Oceania
Australia — ColissimoColissimo Home Delivery with signature
AUD 72.90, then AUD 56.90 from AUD 200, then AUD 40.90 from AUD 300 · free from AUD 439
Lead time: 5 to 8 business days
Colissimo travels by postal network: the lead time is longer, and customs presentation fees are generally lower than those of an express broker.
New Zealand — FedExFedEx Economy
NZD 96.90, then NZD 79.90 from NZD 200, then NZD 61.90 from NZD 300 · free from NZD 589
Lead time: 3 to 5 business days
Colissimo Domicile avec Signature
¥6,200, then ¥4,700 from ¥20,000 · free from ¥38,000
Lead time: 4 to 6 business days
FedEx Economy
€39.90, then €33.90 from €150 · free from €239
Lead time: 4 to 6 business days
Middle East
United Arab Emirates — FedExFedEx Economy
AED 201.90, then AED 151.90 from AED 500 · free from AED 1,089
Lead time: 4 to 6 business days
FedEx Economy
₪199, then ₪149 from ₪550 · free from ₪999
Lead time: 4 to 6 business days
FedEx Economy
€47.90, then €37.90 from €150 · free from €299
Lead time: 4 to 6 business days
Gulf countries generally apply import VAT from the first dirham or riyal, on top of which the carrier adds its handling fee.
Latin America
Peru, Mexico — FedExFedEx Economy
€39.90, then €29.90 from €150 · free from €239
Lead time: 5 to 8 business days
Customs clearance can add significantly to the lead time in these countries.
French overseas territories
Overseas 1 — Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and MiquelonColissimo Home Delivery with signature
€31.90, then €17.90 from €120 · free from €199
Lead time: 5 to 8 business days
Depending on the territory, local taxes (e.g. octroi de mer) may apply on arrival.
Overseas 2 — French Polynesia, New Caledonia, Wallis and Futuna, French Southern TerritoriesColissimo Home Delivery with signature
€33.90 · free from €209
Lead time: 8 to 12 business days
Depending on the territory, local taxes may apply on arrival.
Rest of the world
Zone 6 — Armenia, Georgia, Kazakhstan, Haiti, Mauritius, Cambodia, Sri Lanka, Indonesia, PhilippinesFedEx Economy
€46.90, then €36.90 from €150, then €26.90 from €250 · free from €289
Lead time: 5 to 8 business days
Some destinations are not served, notably because of import restrictions on fragrances and alcohol-based products. If your country doesn't appear at checkout, write to us at contact@parfumeriedusoleildor.com: we'll tell you whether a solution exists.
Who delivers my parcel? — final delivery by local postal networksFor some destinations, Colissimo hands final delivery to the local postal network: bpost (Belgium), Deutsche Post (Germany), Post Luxembourg, Poste Italiane (Italy), Austrian Post (Austria), PostNL (Netherlands) and Correos (Spain). Tracking may then show steps with that partner, and sometimes a local tracking number.
Important: these charges cover transport only. For destinations outside the European Union VAT area, any customs duties, local taxes and import taxes are added and remain payable by you — see International deliveries & customs duties.
Lead times exclude customs: the stated lead times cover transport. For any destination outside the European Union — Colissimo as well as FedEx — customs clearance on arrival may add several business days, varying with customs checks and how quickly the recipient settles the duties and taxes due. These delays are inherent to the customs procedures of the destination country and are beyond the control of both Soleil d'Or and the carrier.
International deliveries & customs duties (DAP)
All our international shipments are made under the DAP (Delivered At Place) Incoterm. We handle delivery to the address given, but any customs duties, local taxes, handling fees and clearance charges required on import are payable solely by the consumer or the recipient, in addition to the order total and the delivery charges. These charges are entirely their responsibility, both for declaration and for payment to the competent authorities and bodies in their country.
These charges are not included in our prices or in the shipping rates displayed. They may be requested by the customs authorities and/or the carrier before or at the time of delivery. Please note: some territories sometimes associated with Europe may be treated as imports (VAT/customs) depending on their status.
As these charges vary by country of delivery, we invite consumers to check with their local customs authorities before ordering.
Customs clearance may add several days to the delivery time, particularly if duties and taxes are not settled promptly by the recipient. This additional delay is inherent to the customs procedures of the destination country; it cannot give rise to a claim, a refund of shipping costs, or a dispute.
Estimates displayed. For information, the site may display an estimate of import duties and taxes in the basket, and repeat it in confirmation emails. This estimate is calculated from public rates, thresholds and handling fees, which may change without notice. It is provided for guidance only and is not contractually binding: only the customs authorities of the destination country and the carrier determine the amounts actually due. No difference between the estimate displayed and the sum requested on import can give rise to a claim, a refund, or any contribution from Le Soleil d'Or.
Placing an order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Customs duties and import charges are not admissible grounds for a dispute, a chargeback or a cancellation after dispatch.
Soleil d'Or retains all customs documents and proof of dispatch, which may be produced in the event of a dispute.
Indicative import thresholds
Import rules vary by country and may change. The thresholds below are given purely for guidance: customs authorities and/or the carrier may apply duties, taxes and handling fees according to the declared value, the nature of the goods, the country and the mode of transport.
European Union & associated territoriesIn principle, no customs duties on arrival for intra-EU deliveries. Please note: some territories (Guernsey, Jersey, Gibraltar, Åland Islands, Faroe Islands, Greenland, Canary Islands, Ceuta, Melilla) may sit outside the VAT area or outside the customs union and be treated as imports, with taxes and charges on arrival.
French overseas territoriesDepending on the territory, local taxes (e.g. octroi de mer) and charges may apply on arrival.
United KingdomOrders ship from France under the DAP Incoterm. The recipient is the importer. Import VAT (20%) is due from the first pound, whatever the order value: the carrier charges it to the recipient before or at delivery, together with its handling fee. The £135 threshold only concerns customs duties, which remain nil on goods of European origin under the EU-UK trade agreement. These amounts are not included in the price displayed and remain payable by the customer.
United StatesSince the $800 de minimis exemption (Section 321) was suspended on 29 August 2025, every parcel is now systematically taxed by US customs, whatever its value. Since 1 March 2026, taxes are calculated on the actual value and product category (ad valorem taxation). Shipped DAP: as the importer, you will pay customs duties and brokerage fees directly to the carrier before or at the time of delivery.
CanadaUp to CAD 20, a shipment may be exempt; above that, duties and taxes may apply depending on the nature of the goods and the mode of transport.
Switzerland & LiechtensteinImport VAT is generally not collected when the VAT calculated comes to less than CHF 5; above that, VAT and clearance fees may apply.
NorwayDepending on the value and the customs treatment, VAT may be charged on import, along with fees.
Middle EastGulf countries generally apply import VAT (5% to 15% depending on the country) from the first dirham or riyal, on top of which the carrier adds its handling fee. In Israel, import VAT and handling fees may likewise be charged from the first shekels. These amounts are charged to the recipient before or at delivery.
JapanImport consumption tax (10%) and customs duties may be charged to the recipient depending on the declared value, along with the carrier's handling fee.
Latin AmericaPeru and Mexico apply import duties and taxes from low thresholds, with clearance procedures that can take several days.
Australia & New ZealandLocal taxes (GST) and fees may be charged to the recipient on import, particularly above the applicable thresholds (often AUD/NZD 1,000). The tax treatment of low-value orders may change; any amount due is determined by the local authorities and the carrier.
Other destinationsMany countries apply taxes and/or duties from the first euro, with no simple universal threshold. The carrier may also charge a customs presentation fee.
Customs: the recipient's responsibility
Customs duties, local taxes and clearance fees required on import are payable solely by the consumer or the recipient. They are entirely their responsibility, both for declaration and for payment to the competent authorities.
Should payment of these sums be refused, no return can be arranged by Soleil d'Or. The parcel may, in accordance with the rules of the carrier and/or the competent authorities, be abandoned or destroyed. Destruction costs remain payable by the consumer and no refund can be made.
Soleil d'Or retains all customs documents and proof of dispatch and delivery relating to each order, which may be produced to any competent body in the event of a dispute or a chargeback procedure.
Delays & untraced parcels
If your parcel is not delivered within the stated time, or if its tracking stays stuck on the same step, contact us: we open an investigation with the carrier concerned straight away.
We give you an answer within thirty (30) business days at most from the opening of the investigation. If at the end of that period the parcel has not been located or delivered, we offer you the choice of an identical reshipment or a full refund, delivery charges included.
Compensation procedures with carriers can run well beyond that period — up to several months for some cases. That process concerns only the relationship between Soleil d'Or and its provider: it in no way conditions the handling of your request.
If the parcel is finally delivered to you after a refund or a reshipment, simply let us know and we'll agree together on what happens next.
Air freight disruption. The stated lead times assume normal air service. A temporary reduction in the number of flights to a destination — as was the case to Australia during the summer of 2026 — can lengthen transit significantly without the parcel being lost: tracking then stays frozen after departure from the country of origin, until a flight becomes available. We let you know as soon as we are aware of such a situation.
Situations excluded. The 30-business-day period does not cover parcels held by customs authorities, those awaiting payment of duties and taxes by the recipient, or those held or returned because of an incomplete address or a failure to collect within the time allowed by the carrier. In these cases, release depends on action by the recipient or a third-party administration — see Customs: the recipient's responsibility.
Full terms: Refund and return policy · Terms & Conditions of Sale.
Returns & right of withdrawal
You have 14 days to notify us of a return. For hygiene reasons, only fragrances and cosmetics that are still sealed (unopened) can be taken back, in accordance with article L221-28 of the French Consumer Code. Return charges are €8 via Colissimo (from around €25 via FedEx outside Colissimo zones), deducted from your refund.
Everything is set out, including generating your return label, on our Return my order page. To exercise your right of withdrawal online, go to the Withdrawal page. Full terms: Refund and return policy, including the section on undelivered parcels · Terms & Conditions of Sale.
Further information
- Once your order has shipped, you receive a tracking link by email.
- Delivery charges are calculated automatically at checkout, based on the contents of your basket and the destination country; you can view them directly from your basket.
- Lead times are indicative and may vary with the time of year or the destination.
- Delivery arrangements (signature, letterbox, pickup point) may vary with local distribution rules and the situation on delivery (e.g. recipient absent).
- Some destinations may require additional checks.
- Colissimo lead time estimator: Lead time calculator.
- International customs charge estimator: Customs charge calculator.
Any questions?
Our customer service team is here for any question or tracking request, via chat, from our Contact page, or by email at contact@parfumeriedusoleildor.com.