Loyalty program

Our loyalty program rewards you with "suns": €1 spent = 1 sun = 1 point.

How to check your loyalty points?

1. Locate the Sun icon:
   • On all pages of our site, at the bottom right, you will find a sun icon, located just above the chat icon.
2. View your points:
   • Click the sun icon. Your loyalty points, represented by suns, will instantly appear at the top of the pop-up. ("Your accumulated suns: ...")
3. Convert your points:
   • To exchange your suns for benefits (200 suns = €10), click on "how to exchange points", then "exchange".

Exclusions

The sampling service is excluded from the loyalty program. You cannot accumulate or use your loyalty points for sample or Mystery Box purchases.

NEW: Accumulate points in store and online

Loyalty points earned on our website and in our physical store in Lille are now cumulative . You can also transfer your points between the two systems, for a simplified and advantageous loyalty experience.

How does the loyalty program work?

Each purchase made on our website and/or in a physical store allows you to accumulate loyalty points , which can be converted into discount vouchers that can be used on your next orders.

Steps to redeem your points on the website:

1. Log in to your customer account;
2. Go to your loyalty area to convert your points into a discount voucher at the bottom left of your screen;
3. Once converted, from your loyalty area, At the bottom left of the website, you will be provided with a discount code to use on your next order.

Steps to use your points in store:

1. Visit us in store;
2. Provide the cashier with your first name, last name and/or email address;
3. You can accumulate your points with each purchase.
4. Once converted, from your loyalty area, at the bottom left of the website, a discount code will be provided to you, to use on your next order.

⚠️ Loyalty points and discount vouchers are strictly personal.

How to get loyalty points?

• Points are credited to your customer account:
  • In store : as soon as your purchase is finalized,
  • Online : as soon as your order is delivered or collected in store;
• Points include the purchase amount and 20% VAT (meeting our rule 1€ spent = 1 "sun" / point);
  
• “Sun” points exclude delivery charges associated with your order;
• In case of cancellation or return of an order, the corresponding points will be removed from your account;
• Deleting your customer account will also result in the loss of all associated points and vouchers.
• ⚠️ You cannot benefit from it on your first purchase.

Validity of points and discount vouchers

• Loyalty points and discount vouchers are valid for 1 year from their generation;
• You can use your points on your next order or accumulate them to get a bigger discount .