GENERAL TERMS AND CONDITIONS OF THE “GOLDEN CLUB” LOYALTY PROGRAM - SOLEIL D'OR

Version of 12/01/2025 – supersedes all previous versions, including those under the Smile application.

1. Purpose

The purpose of this document is to define the conditions and terms for membership, participation and operation of the loyalty programme entitled "Golden Club" (hereinafter the "Programme"), established and administered by Soleil d'Or (hereinafter the "Company").

The purpose of the Programme is to enable any customer meeting the eligibility conditions (hereinafter the "Member") to accumulate points on the occasion of purchases or specific actions, and to access, subject to compliance with these general terms and conditions (hereinafter the "Terms"), specific benefits, rewards or considerations.

These Terms govern all the rights and obligations of Members relating to the Programme, and prevail over any prior or contradictory document relating to the Programme.

Any membership in the Programme entails full, complete and unreserved acceptance of these Terms.

2. Enrolment in the Programme

2.1. Eligibility conditions

Enrolment in the Programme is open to any natural person of legal age, having the legal capacity to contract, and making purchases from the Company on a non-professional basis.

The Programme is strictly reserved for personal use. Any use in a professional context or for the purpose of purchases intended for resale is excluded.

The Company reserves the right to request any supporting document to verify a Member's eligibility.

Exclusion of accounts benefiting from a trade discount

Customers benefiting from a so-called "trade discount" (notably a permanent 10% discount applied to each purchase, regardless of the channel) are excluded from the Programme.

As such, these customers may not enrol in the Programme, accumulate Points, or access the associated Tiers, Rewards, Missions or benefits, as these are incompatible with the granting of a permanent discount.

Definition. Any customer who has, on a permanent or recurring basis, a preferential rate, an automatic discount or an equivalent benefit applied to purchases (in particular a fixed 10% discount) is considered as benefiting from a "trade discount", regardless of the channel (website, store) and the method of granting (code, automatic discount, account setting, manual discount).

2.2. Enrolment methods

Enrolment in the Programme is free of charge. It may be carried out:

online, by creating a customer account on the Company's website; or
in store, upon the first purchase, by simply providing a valid email address.

Enrolment becomes effective upon validation of the account and acceptance of these Terms.

2.3. Accuracy of information provided

The Member undertakes to provide accurate, complete and up-to-date information upon registration and to update it in the event of any changes.

The Company cannot be held liable for the consequences of inaccurate, incomplete or outdated information.

2.4. Uniqueness of account

Each Member may hold only one account within the Programme.

Any attempt to create multiple accounts, under real or fictitious identities, may result in:

the merging of the accounts concerned,
the deletion of unduly accumulated points,
or removal from the Programme, at the Company's discretion.

2.5. Refusal or deletion of membership

The Company reserves the right to refuse or delete the membership of any Member in the event of:

non-compliance with these Terms,
fraud or attempted fraud,
misuse or abusive use of the Programme,
or conduct harmful to the Company's interests.

Such a measure may result in the definitive loss of points, benefits and rewards associated with the account.

In the event that Points or benefits are granted to an ineligible customer (notably a beneficiary of a trade discount), the Company may cancel the Points and benefits concerned, with retroactive effect if necessary, without any compensation.

If a Member subsequently becomes a beneficiary of a trade discount, their membership in the Programme shall be automatically rendered inactive from the date such discount is activated, without any compensation, and unused benefits may be cancelled.

2.6. Data required for enrolment

Enrolment in the Programme requires the collection and processing of certain personal data of the Member (in particular: identity, postal and email details, purchase history, date of birth, etc.), necessary for the operation of the Programme.

These processing operations are carried out in accordance with the Company's Privacy Policy.

3. Loyalty points

3.1. Nature of points

Loyalty points (hereinafter the "Points") constitute a unit of measurement used to assess the Member's participation in the Programme.

The Points have no monetary value of their own, constitute neither a means of payment nor a credit note, and may under no circumstances be converted into cash, transferred, exchanged or assigned, whether free of charge or for consideration.

3.2. Methods of earning Points

Points are accumulated by the Member on the occasion of:

purchases made from the Company, in store or online, according to the scale in force at the date of purchase;
actions determined by the Company within the Programme (missions, one-off operations, referrals, etc.), where such actions are eligible for Points.

The general scale applied as of the date of these Terms provides that €1 spent = 1 Point.

The Company reserves the right to modify this scale at any time, in accordance with the article relating to the amendment of the Terms.

3.3. Conditions for taking purchases into account

Unless otherwise indicated by the Company, only the following are eligible for the award of Points:

purchases actually paid for by the Member,
net of discounts, reductions, promotional codes, benefits or use of a loyalty voucher,
excluding delivery costs, gift cards or e-gift cards, gift wrapping and related services,
excluding discounted products, including temporary and permanent promotional offers,
excluding "Mystery Box" and "Discovery Box", which do not generate Points, even in the event of partial or combined purchase.

Purchases made as part of professional activities, purchases intended for resale or purchases of an abnormal nature relative to personal consumption are also excluded from the Programme.

Also excluded: purchases made by a customer benefiting from a trade discount (in particular a permanent 10% discount), which give rise to no Points, no Tier and no Reward.

3.4. Award of Points

Points are credited to the Member's account:

after definitive validation of payment,
and, where applicable, upon expiry of the withdrawal period applicable to distance sales.

The Company is not required to award Points in the event of a payment incident, fraud or suspected misuse of the Programme.

3.5. Cancellation of Points

Points awarded to a Member may be cancelled in whole or in part in the event of:

order cancellation,
total or partial refund,
product return,
error in the award,
or fraud or attempted fraud.

In such cases, the Company shall adjust the Member's Points balance, including where the balance becomes negative.

3.6. Validity of Points

Points remain valid for a period of twelve (12) months from the Member's last qualifying activity (eligible purchase, validated Mission or qualifying action defined by the Company).

Failing any qualifying activity for twelve (12) consecutive months, the entire Points balance shall automatically expire and be reset to zero.

Any qualifying activity resets the validity period.

3.7. Balance consultation

The Member may consult their Points balance at any time via their personal account area.

The information displayed is purely indicative; it may be adjusted in the event of an error or subsequent transaction (return, refund, fraud, etc.).

4. Loyalty tiers

4.1. Definition and general principles

The Programme is based on a system of successive tiers (hereinafter the "Tiers") awarded according to the number of Points accumulated by the Member over a rolling period of twelve (12) months.

Each Tier gives entitlement to specific benefits as defined in this article.

The Company reserves the right to modify, replace or delete any Tier or any benefit at any time, in accordance with the article relating to the amendment of the Terms.

4.2. List of Tiers and access thresholds

Bronze Tier: accessible from 200 Points accumulated up to 499 Points over the reference period;
Silver Tier: accessible from 500 Points accumulated up to 999 Points over the reference period;
Gold Tier: accessible from 1,000 Points accumulated up to 1,999 Points over the reference period;
Platinum Tier: accessible from 2,000 Points accumulated over the reference period.

The Points required to reach each Tier are assessed on the basis of the Member's eligible Points balance, excluding expired, cancelled Points or Points resulting from excluded transactions.

4.3. Duration of the Tier and annual reassessment

The award of a Tier is valid as long as the Member accumulates Points within the Programme, on the basis of a rolling period of twelve (12) months (hereinafter the "Reference Period").

At any time, only the Points acquired during the last twelve (12) months are taken into account for the determination of the Member's Tier, in accordance with the thresholds defined in article 4.2.

The Reference Period is reset upon each move to a higher Tier.

At the end of each Reference Period, the Member's Tier may be reassessed according to the number of Points accumulated during that period, without this giving rise to any compensation.

Upon each change of Tier, the Member loses the unused benefits attached to the lower Tier and retains only those of the Tier to which they now belong.

4.4. Benefits associated with the Tiers

The benefits attached to each Tier include, in particular, discounts, rewards in the form of Boxes, birthday discounts, as well as access to certain operations or events organised by the Company.

They are subject to the conditions, restrictions, purchase thresholds and validity dates communicated to the Member when they are issued. None of these benefits constitutes a vested or permanent right for the Member.

In the event of a move to a higher Tier, all unused rewards and benefits linked exclusively to the previous Tier (including, where applicable, Boxes, purchase vouchers, promotional codes or Tier-specific benefits) shall be automatically cancelled and can no longer be used. These cancelled benefits may not be reactivated, extended, converted into cash or give rise to any compensation.

Activation of Boxes (no automatic dispatch)

Boxes (Mystery Box / Discovery Box) are not automatically dispatched upon crossing a Tier threshold.

To benefit from them, the Member must: (i) complete the dedicated form accessible from the corresponding Box pages, the loyalty area, or any other medium communicated by the Company; then (ii) after validation, use the unique and personal promotional code communicated by the Company at the time of purchase, by entering it upon checkout, in order to obtain the Box free of charge in accordance with the applicable conditions.

In the absence of a completed form, no code is issued and the Box cannot be obtained.

In the event of a change of Tier (upgrade/downgrade/reassessment/cancellation of Points) before the issuance of the code, the Box linked to the Tier concerned is lost, without any compensation. The promotional code must be used before its expiry date; failing this, the benefit expires and cannot be reissued.

Bronze Tier — from 200 to 499 Points

Upon reaching the Bronze Tier (from 200 Points accumulated over the Reference Period), the Member may benefit, in particular, from:

a €10 Voucher, usable on an order of a minimum amount of €40 incl. tax, excluding gift cards, boxes and discounted products, valid for twelve (12) months from its issuance, and usable only once;
a Mystery Box, not automatically dispatched upon crossing the Tier threshold, accessible only after completion of the dedicated form; after validation, it is granted in the form of a unique and personal promotional code, to be entered upon checkout to benefit from its free-of-charge status, usable on an order of a minimum amount of €30 incl. tax, only on unique products, excluding discounted products, gift cards and boxes, within 1 year from its issuance and subject to availability;
a 5% birthday discount, valid for 30 days from its issuance, excluding gift cards, boxes and discounted products, with any other conditions (non-combinability, technical terms of use) being specified upon issuance of the code.

Silver Tier — from 500 to 999 Points

Upon reaching the Silver Tier (from 500 Points accumulated over the Reference Period), the Member benefits from the following advantages, which replace those of the Bronze Tier:

a €20 Voucher, usable on an order of a minimum amount of €60 incl. tax, excluding gift cards, boxes and discounted products, valid for twelve (12) months from its issuance, and usable only once;
"GOLDAYS" days, during which Points obtained on eligible purchases are multiplied by 1.2 (detailed conditions set out in the specific communications relating to these operations);
occasional invitations to Soleil d'Or events, workshops and masterclasses, subject to availability and according to criteria defined by the Company;
a Mystery Box, not automatically dispatched upon crossing the Tier threshold, accessible only after completion of the dedicated form; after validation, it is granted in the form of a unique and personal promotional code, to be entered upon checkout to benefit from its free-of-charge status, usable on an order of a minimum amount of €30 incl. tax, only on unique products, excluding discounted products, gift cards and boxes, within 1 year from its issuance and subject to availability;
a 5% birthday discount, valid for 30 days from its issuance, usable excluding gift cards, boxes and discounted products, with any other conditions (non-combinability, technical terms of use) being specified upon issuance of the code.

Gold Tier — from 1,000 to 1,999 Points

Upon reaching the Gold Tier (from 1,000 Points accumulated over the Reference Period), the Member benefits from the following advantages, which replace those of the Bronze and Silver Tiers:

a €30 Voucher, usable on an order of a minimum amount of €80 incl. tax, excluding gift cards, boxes and discounted products, valid for twelve (12) months from its issuance, and usable only once;
"GOLDAYS" days during which Points obtained on eligible purchases are multiplied by 1.5;
early access to certain Soleil d'Or events or special operations;
a Discovery Box, not automatically dispatched upon crossing the Tier threshold, accessible only after completion of the dedicated form; after validation, it is granted in the form of a unique and personal promotional code, to be entered upon checkout to benefit from its free-of-charge status, usable on an order of a minimum amount of €10 incl. tax, only on unique products, excluding discounted products, gift cards and boxes, within 1 year from its issuance and subject to availability;
a 10% birthday discount, valid for 30 days from its issuance, usable excluding gift cards, boxes and discounted products, with any other conditions (notably combinability and technical terms of use) being specified upon issuance of the code.

Platinum Tier — from 2,000 Points

Upon reaching the Platinum Tier (from 2,000 Points accumulated over the Reference Period), the Member benefits from the following advantages, which replace those of the lower Tiers:

a €50 Voucher, usable on an order of a minimum amount of €100 incl. tax, excluding gift cards, boxes and discounted products, valid for twelve (12) months from its issuance, and usable only once;
a €100 Voucher, accessible from 2,500 Points redeemed, usable on an order of a minimum amount of €100 incl. tax, excluding gift cards, boxes and discounted products, valid for twelve (12) months from its issuance, and usable only once;
"GOLDAYS" days during which Points obtained on eligible purchases are multiplied by 2;
priority or VIP access to certain masterclasses, workshops and private evenings, subject to availability;
a Discovery Box, not automatically dispatched upon crossing the Tier threshold, accessible only after completion of the dedicated form; after validation, it is granted in the form of a unique and personal promotional code, to be entered upon checkout to benefit from its free-of-charge status, usable on an order of a minimum amount of €10 incl. tax, only on unique products, excluding discounted products, gift cards and boxes, within 1 year from its issuance and subject to availability;
delivery benefits, which may include a "free delivery" reward applicable to orders placed during the Platinum Tier period, within the limits and in accordance with the terms specified at the time the benefit is issued;
a 15% birthday discount, valid for 30 days from its issuance, usable excluding gift cards, boxes and discounted products, with any other conditions (notably combinability and technical terms of use) being specified upon issuance of the code.

Mystery Box

A Mystery Box may be awarded to the Bronze or Silver Tier Member, in the form of a unique and personal promotional code.

It is subject to the following conditions:

minimum purchase: €30 incl. tax,
applicable only to unique products,
excluding discounted products, gift cards and boxes,
validity of 1 year from its issuance,
non-combinable with other discount codes, unless otherwise stated,
subject to stock availability.

The Mystery Box is not automatically dispatched. It is accessible after completion of the dedicated form on the Mystery Box page. After validation, the Member can retrieve a unique and personal promotional code, from their loyalty rewards, to be entered upon checkout to benefit from the Box free of charge, in accordance with the conditions above.

The Company may modify the content, terms of use or eligibility of this reward for operational reasons.

The free-of-charge status applies to the price of the Box; any delivery charges remain payable, unless otherwise stated.

Discovery Box

A Discovery Box may be awarded to Members of the Gold and Platinum Tiers, also in the form of a unique and personal promotional code.

Applicable conditions:

minimum purchase: €10 incl. tax;
valid only on unique products,
exclusions identical to those of the Mystery Box,
validity of 1 year from its issuance;
non-combinable with other benefits, unless otherwise decided by the Company;
subject to availability.

The Discovery Box is not automatically dispatched. It is accessible after completion of the dedicated form on the Discovery Box page. After validation, the Member can retrieve a unique and personal promotional code, from their loyalty rewards, to be entered upon checkout to benefit from the Box free of charge, in accordance with the conditions above.

The free-of-charge status applies to the price of the Box; any delivery charges remain payable, unless otherwise stated.

Birthday rewards

Each Member may receive a promotional code on the occasion of their birthday, the characteristics of which depend on their Tier at the date of issuance.

Bronze & Silver:

5% discount, valid for 30 days from its issuance, usable excluding gift cards, boxes and discounted products, non-combinable with other discounts unless otherwise stated.

Gold:

10% discount, valid for 30 days from its issuance, usable excluding gift cards, boxes and discounted products, non-combinable with other discounts unless otherwise stated.

Platinum:

15% discount, valid for 30 days from its issuance, usable excluding gift cards, boxes and discounted products, non-combinable with other discounts unless otherwise stated.

Birthday codes are personal, non-transferable and usable only once.

"GOLDAYS"

"GOLDAYS" operations may be organised occasionally, allowing the Member to benefit from a Points multiplier that varies depending on their Tier:

Silver: x1.2,
Gold: x1.5,
Platinum: x2.

These operations are defined exclusively by the Company, which determines their date, scope, products concerned, duration and any limitations. They may be modified, limited or cancelled without notice.

Masterclasses, workshops, evenings and events

Events may be offered to Members, including in particular:

masterclasses,
workshops,
private evenings,
exclusive meetings.

These events are organised at the Company's discretion, and access depends on:

accommodation capacity,
the Member's Tier,
internal selection criteria,
order of registration or priorities defined by the Company.

Participation is never guaranteed and may be limited or refused without any obligation to provide justification.

4.5. Non-contractual nature and availability of benefits

The benefits associated with the Tiers, including Boxes, discounts, events, early access and "GOLDAYS" operations, are offered subject to stock, space and operational availability.

They:

have no monetary value,
are neither exchangeable nor transferable,
do not constitute a vested right,
may be modified or removed without notice for logistical, commercial or legal reasons.

4.6. Non-transferability of Tiers and benefits

Tiers, as well as all the benefits associated therewith (including Boxes, discounts, promotional codes, early access, invitations to events, "GOLDAYS" operations, etc.), are strictly personal to the Member holding the account.

They may under no circumstances:

be transferred, lent, assigned, sold or exchanged,
be used for the benefit of a third party,
be combined between several accounts,
be pooled within a household or group.

Any attempt to transfer or use improperly may result in:

cancellation of the benefit concerned;
withdrawal of the Tier;
closure of the Member's account;
loss of the Points balance, at the Company's discretion.

This measure is intended to guarantee the integrity of the Programme and fair treatment of all Members.

4.7. Loss of Tier

The Member may lose their Tier in the event of:

insufficient Points upon annual reassessment,
inactivity resulting in the expiry of their balance,
fraud, attempted fraud or conduct contrary to the Terms.

Loss of a Tier may result in the removal of unused benefits linked exclusively to that Tier.

5. Rewards

5.1. Nature of rewards

The Programme's Rewards consist of purchase vouchers of a specified amount (hereinafter the "Vouchers"), exchangeable for a specific number of Points appearing in the Programme interface.

Each Voucher takes the form of a unique and personal promotional code, usable exclusively on the Soleil d'Or website or in store, in accordance with the terms specified in this article.

Vouchers have no monetary value, are neither refundable, exchangeable nor transferable.

5.2. Voucher catalogue and Points scale

The Vouchers currently available include, in particular:

€10 for 200 Points;
€20 for 500 Points;
€30 for 1,000 Points;
€50 for 2,000 Points;
€100 for every 2,500 Points redeemed.

The Company may modify this catalogue, add or remove Vouchers, without notice.

5.3. Platinum Tier specificity

In addition to the Vouchers accessible to other Tiers, Platinum Members benefit from:

the €50 Voucher (2,000 Points);
the €100 Voucher (every 2,500 Points redeemed).

These Vouchers may only be generated if the Member holds the Platinum Tier at the time of the Points redemption.

5.4. Conditions for exchanging Points for a Voucher

Obtaining a Voucher requires:

a sufficient Points balance,
an account in good standing,
the absence of any dispute or suspicion of fraud.

Once the Voucher has been generated, the corresponding Points are definitively debited from the Member's account.

5.5. Conditions of use of Vouchers

Unless otherwise indicated on the Voucher concerned, the following rules apply:

Minimum purchase

Each Voucher is subject to a minimum purchase amount specified at the time of its generation. As an indication, at the date of these Terms:

the €10 Voucher is usable from €40 of purchase;
the €20 Voucher is usable from €60 of purchase;
the €30 Voucher is usable from €80 of purchase;
the €50 and €100 Vouchers are usable from €100 of purchase.

These thresholds may be modified by the Company and the conditions in force are those indicated upon generation of the Voucher.

Eligible products

Vouchers apply exclusively to:

the products and services offered by Soleil d'Or.

They are not applicable to:

gift cards and e-gift cards,
Mystery Box,
Discovery Box,
discounted and sale products,
products excluded on an ad-hoc basis by the Company.

Validity

Unless otherwise stated, each Voucher is valid for:

1 year (rolling expiry date from its generation).

After this date, it automatically expires and can no longer be used. No refund, conversion or reactivation is possible.

Combination of Vouchers

Vouchers:

are not combinable with each other,
but may, depending on operational parameters, be combined with:
- a discount on delivery costs, or
- an occasional discount other than on the products excluded above.

Any other form of combination is prohibited.

Single use

Each Voucher is usable only once.

Any attempt at partial or repeated use is automatically rejected.

5.6. Restrictions and non-transferability

Vouchers:

are strictly personal;
may not be given, sold, transferred or exchanged;
may only be used by the Member holding the account;
may not be applied to a third party's order.

Any misuse may result in:

cancellation of the Voucher,
removal of Points unduly obtained,
downgrading or closure of the account.

5.7. Availability of Vouchers

Certain Rewards may be limited to a specific Tier (e.g. Platinum Vouchers) or to lists of users defined by the Company.

The Company reserves the right to:

limit the number of Vouchers available,
modify their conditions,
suspend them temporarily or definitively.

No compensation may be claimed in the event of removal or unavailability.

5.8. Absence of monetary value

Vouchers do not constitute a means of payment, but a promotional benefit without monetary value.

They are not refundable, even partially, in the event of a purchase of an amount lower than their face value.

6. Missions

6.1. Nature of Missions

Within the Programme, the Company makes missions available to Members ("Missions") allowing them to accumulate additional Points.

Each Mission corresponds to an action, defined and published in the loyalty area, accompanied by a number of Points determined by the Company.

Missions may be:

open to all Members, regardless of their Tier;
reserved for one or more Tiers;
occasional or permanent, according to the Company's choices.

The Company is free to modify, suspend, add or remove any Mission, at any time and without notice, in particular for operational, technical or commercial reasons.

6.2. General conditions for the performance of Missions

To be eligible for the accumulation of Points, each Mission must be:

(a) performed personally by the Member;
(b) carried out in accordance with the instructions associated with the Mission (deadlines, proof, technical terms, content restrictions, etc.);
(c) finalised through the official channels of the Programme (website, loyalty area or any other designated channel).

Missions may under no circumstances be:

transferred, assigned, resold or performed on behalf of a third party;
carried out by the use of automated, fraudulent, improper means or means contrary to the spirit of the Programme.

The Company reserves the right to verify, check or refuse the award of Points in the event of doubt as to the authenticity or compliance of the Mission.

6.3. Missions open to all

Unless otherwise indicated, the following Missions are accessible to all Members, regardless of their Tier:

Make a purchase: €1 spent = 1 Point
Create a customer account: 25 Points
Subscribe to the newsletter: 25 Points
Provide date of birth: 25 Points
Follow the Soleil d'Or TikTok account: 25 Points
Follow the Soleil d'Or Instagram account: 25 Points

These Missions may be automatically awarded to Members during a technical migration or account recovery, where this is necessary to accurately reflect their situation or history.

6.4. Missions accessible by Tier

Certain Missions are only accessible from a given Tier.

Access to a Tier does not automatically entitle to all the Missions of the lower Tiers, except where this is expressly indicated in the description of the Mission.

Missions reserved for Silver Members

Silver Members have access to the following Missions:

Submit a product review: 50 Points
Submit a Google review: 100 Points
Share the latest Soleil d'Or post as a story: 50 Points

Missions reserved for Gold Members

Gold Members have access, in particular, to the following Missions:

Publish a story: 150 Points
Share an unboxing on social networks: 150 Points

Missions reserved for Platinum Members

Platinum Members have access to the following Missions:

Publish a TikTok: 150 Points
Create a video review: 150 Points

6.5. Award of Points

Points are credited to the Member's Account once the Mission has been validated by the Company. To be eligible for the award of Points, the Member must access the Mission from their Account while logged in on the website, including where the Mission is carried out on a third-party platform (in particular Instagram or TikTok) to which the Member is redirected. Any participation carried out without going through this path may not give rise to the award of Points. Validation may be immediate or deferred depending on the nature of the Mission and the verifications required.

In the event of non-compliance with the conditions of the Mission, fraud or attempted fraud, the Company may:

refuse the award of Points;
cancel Points already awarded;
suspend or close the Member's Account, in accordance with the article relating to fraud.

6.6. Update and evolution of Missions

The Company may, at any time, modify:

the list of Missions,
the number of Points awarded,
the Tiers to which they are accessible.

Any modification shall take effect upon its publication on the Programme's official media.

7. Referral

7.1. Purpose of the Referral Programme

The Referral Programme allows any Member to recommend the Company to third parties and to benefit, along with the referred person, from promotional advantages subject to compliance with these conditions.

The Referral Programme has no financial consideration and confers no status of distributor, ambassador or commercial representative.

7.2. Eligibility conditions

Conditions to refer

A Referrer may be any Member:

holding a valid customer account;
having already placed at least one validated order with the Company;
not being suspended or excluded from the Loyalty Programme or the Referral Programme.

Each Referrer may send their referral link, generated from their customer account or by email.

Conditions to be Referred

A Referred person may be any natural person:

who has never placed an order with the Company;
creating their first customer account via the referral link or referral email received.

The Company reserves the right to verify the new customer status.

7.3. Referral operation

Referred person's reward

When the Referred person uses the Referrer's referral link and places their first valid order, they receive a €15 purchase voucher, subject to the following conditions:

Minimum purchase: €100;
Usable only on products excluding gift cards, Mystery Box and Discovery Box, and discounted products;
Period of validity: 7 days from issuance;
Non-combinable with other discounts, unless otherwise indicated on the purchase voucher.

The purchase voucher is delivered automatically after validation of the email address, where the verification option is enabled.

Referrer's reward

Once the Referred person's first order is:

placed via the referral link,
validated by the Company,
and not returned during the applicable legal or contractual period,

the Referrer receives a €15 purchase voucher, subject to the following conditions:

Minimum purchase: €100;
Usable on products excluding gift cards, boxes and discounted products;
Period of validity: 15 days from issuance;
Non-combinable with other discounts, unless otherwise specified on the voucher.

Conditional validation of the referral

The Referrer's reward is only issued after expiry of the applicable return period or definitive validation of the Referred person's order.

In the event of cancellation or return of said order, no reward shall be granted.

7.4. Referral anti-fraud rules

In order to ensure the proper use of the Referral Programme, the following restrictions apply:

Maximum 5 valid referrals per IP address over the reference period defined by the Company;
IP address quota renewal: 1 month;
Maximum 5 referrals per day per email address;
Prohibition on self-referral, creating multiple accounts or using false identities;
Prohibition on sharing one's link on public promotion platforms or any non-personal channel (forums, promo code sites, etc.).

The Company reserves the right to:

suspend any account in the event of suspicion of fraud,
cancel referrals deemed abusive,
request any supporting documents to verify the integrity of the operations.

7.5. Non-transferability

The rewards, purchase vouchers, discounts and benefits obtained under the Referral Programme:

are strictly personal;
may not be assigned, transferred, exchanged, resold or converted into monetary value;
may not be awarded to another account, even in the event of a registration error or multiplicity of accounts.

7.6. Modification or suspension of the Programme

The Company may, at any time and without notice, modify, suspend or terminate the Referral Programme, including the rewards, award conditions, validation terms or anti-fraud rules.

Any modification shall apply only to referrals subsequent to such update.

8. Suspension, blocking and closure of the account

8.1. Precautionary suspension of the account

The Company may, on a precautionary basis, temporarily suspend a Member's access to the Programme where:

an anomaly, inconsistency or technical error is detected;
an internal investigation is in progress (in particular in the event of suspicion of fraud, abusive use or attempted circumvention of the Programme);
information provided by the Member appears inaccurate, outdated or manifestly inconsistent;
unusual behaviour or an abnormal volume of activity is observed.

During the suspension period, access to the benefits, Tiers, Missions and rewards may be frozen, without this giving rise to any compensation.

8.2. Blocking of the account

The Company may immediately block the Member's Account in the following situations:

fraudulent or suspicious use of the Programme;
creation of multiple accounts, whether simultaneous or successive;
use of the Programme for a commercial, collective or professional purpose;
abusive use of referrals (self-referral, fake accounts, exploitation of temporary addresses, etc.);
abnormal exploitation of Missions or rewards;
serious or repeated violation of these Terms.

Blocking may result in the temporary or definitive removal of Points, Tiers and associated benefits.

8.3. Definitive closure of the account

The Company may immediately and irreversibly close the account in the following cases:

proven or repeated fraud;
manipulation or falsification of supporting documents (Mission proofs, reviews, event participations, etc.);
use of fictitious or borrowed identities;
persistent refusal to comply with the Terms despite warning(s);
abusive, disrespectful conduct or conduct harmful to the interests of the Company, its teams or other Members.

Closure entails:

the removal of all unused Points, Tiers and rewards,
the impossibility of opening a new account without the prior authorisation of the Company,
the removal of access to the Programme.

No compensation may be claimed.

8.4. Voluntary closure of the account by the Member

The Member may request the closure of their account at any time, via customer service or the technical means made available.

Closure is definitive and entails:

the loss of all unused Points,
the automatic cancellation of all rewards in progress (vouchers, benefits, Boxes, etc.),
the loss of the current Tier.

No reactivation or restitution of Points is possible after closure.

8.5. Consequences of suspension, blocking or closure

In all cases of suspension, blocking or closure:

Points may be cancelled partially or totally;
Missions in progress may be invalidated;
unused rewards may expire or be removed;
no compensation or refund may be claimed by the Member.

The Company retains the right to transmit to the competent authorities any information in the event of suspicion of fraud or illicit activity.

8.6. Reactivation of the account (excluding account deletion)

The reactivation of a suspended or blocked account may be envisaged where:

the verification is conclusive,
the Member provides the requested supporting documents,
no fraud has been established.

Reactivation always remains at the Company's discretion.

9. Modification or termination of the Programme

9.1. Modification of the Programme

The Company may, at any time and without notice, modify all or part of the Programme, in particular:

the methods for awarding Points,
the scale or conversion value of Points,
the Tiers and their access thresholds,
the associated benefits (vouchers, Boxes, rewards, discounts, etc.),
the conditions of access to Missions,
the Referral rules,
the technical or anti-fraud limitations,
the validity period of Points or rewards.

These modifications shall apply immediately to Members, including for Points and benefits already accumulated or currently valid, unless otherwise expressly communicated by the Company.

The Member is invited to regularly consult the up-to-date Terms.

9.2. Removal, modification or replacement of benefits

The Company may, for commercial, technical, logistical, regulatory reasons or reasons beyond its control:

remove a benefit,
modify its terms,
reduce or limit its availability,
or replace it with an equivalent benefit or one of comparable value.

These adjustments do not give rise to any indemnity, compensation or refund.

9.3. Temporary suspension of the Programme

The Company may temporarily suspend all or part of the Programme, in particular in the event of:

maintenance operations or technical updates,
internal or external malfunction,
force majeure or exceptional event,
mass fraud or threat to the integrity of the Programme.

During the suspension, the accumulation and use of Points or rewards may be interrupted without this giving rise to any compensation.

9.4. Definitive termination of the Programme

The Company may decide to definitively terminate the Programme.

In this case, Members shall be informed by any appropriate means (email, website, customer account or in-store communication) within a reasonable timeframe.

The Company may provide for a period during which Members may still use their non-expired Points or rewards.

At the end of this period:

all Points automatically expire,
all benefits and rewards shall be cancelled,
no refund or compensation may be claimed.

9.5. Absence of liability

The Company may not be held liable for any direct or indirect damage resulting from:

a modification of the Programme,
a temporary suspension,
or its definitive termination.

As the Programme is a non-contractual commercial advantage, its modification or removal does not give rise to any compensation.

9.6. Acceptance of modifications

Any use of the Programme after a modification of the Terms constitutes full and complete acceptance of said modifications.

10. Personal data

Within the Programme, the Member's personal data are processed by the Company in accordance with applicable regulations, and in particular Regulation (EU) 2016/679 of 27 April 2016 ("GDPR").

All the terms relating to the collection, processing, use, storage and protection of the Member's personal data are detailed in the Company's Privacy Policy, accessible at the following address:
https://parfumeriedusoleildor.com/policies/privacy-policy

The Privacy Policy specifies in particular:

the categories of data collected;
the purposes and legal bases of the processing;
the recipients of the data;
the retention periods;
the Member's rights (access, rectification, objection, deletion, portability) and the methods for exercising them;
the security measures implemented;
any transfers outside the European Union.

Participation in the Programme implies acknowledgement and acceptance of this Privacy Policy.

11. Liability

11.1. Liability of the Company

The Company implements all reasonable means to ensure the proper functioning of the Programme, its interface and the associated services. The Company is nevertheless bound only by an obligation of means.

The Company cannot be held liable in the event of:

temporary or definitive unavailability of the Programme (maintenance, technical incident, suspension, termination);
malfunction, delay or error in the award of Points, Missions, rewards or Tiers;
removal, modification or limitation of a benefit, reward or Tier;
loss of a benefit or Voucher as a result of a delay or action of the Member;
fraudulent or unauthorised access to the Member's account, provided that the Company has implemented sufficient security measures;
errors, omissions or inaccurate information provided by the Member;
non-compliant use of the Programme, or non-compliance with the Terms by the Member.

The Company's liability cannot be engaged for any indirect damage such as loss of profits, loss of opportunity, loss of image, commercial damage or loss of data.

11.2. Liability of the Member

The Member is solely responsible:

for the accuracy of the information communicated upon registration or updates;
for the compliant use of the Programme and compliance with these Terms;
for the confidentiality of their credentials, passwords and access to their account;
for any use of their account, whether made by themselves or by a de facto authorised third party;
for the integrity of supporting documents provided in connection with Missions or Referrals.

Any false, fraudulent, abusive declaration or manifestation of bad faith engages the liability of the Member and may result in the application of the measures provided for in the articles relating to suspension, blocking or closure of the account.

11.3. Force majeure

The Company cannot be held liable for any breach of its obligations resulting from an event constituting force majeure within the meaning of article 1218 of the French Civil Code, and in particular in the event of:

general or partial failure of the Internet, hosting or servers,
health crisis, conflict, natural disaster, fire, flood,
administrative or legal decision impacting the Programme,
acts of malicious intent or external cyberattacks,
any other circumstance beyond the reasonable control of the Company.

During the period of force majeure, the Company's obligations are suspended.

11.4. Third-party links and content

The Programme may refer to third-party platforms or services (social networks, external reviews, authentication tools, etc.).

The Company exercises no control over these external services and cannot be held liable for their contents, practices, privacy policies or malfunctions.

11.5. Evidence

The Member acknowledges that:

the Company's computer records,
Points histories,
technical logs,
timestamped traces,
and more generally any internal digital document,

may validly be opposed to the Member and shall constitute admissible evidence in the event of a dispute relating to the Programme.

11.6. General limitation

Unless otherwise provided by mandatory law, in any event, the Company's liability under the Programme is strictly limited to a maximum amount corresponding to the face value of the rewards in dispute.

No other sum may be claimed from the Company on any grounds whatsoever.

12. Contact

For any question relating to the Programme, the use of their account, the award of Points, the rewards, the Tiers or the interpretation of these Terms, the Member may contact the Company at the following details:

Soleil d'Or – Customer Service
Address: 22 rue de la Clef, 59800 Lille (France)
Email address: contact@parfumeriedusoleildor.com

Requests relating to the exercise of rights regarding personal data (access, rectification, deletion, objection, etc.) must be sent in accordance with the methods indicated in the Privacy Policy:
https://parfumeriedusoleildor.com/policies/privacy-policy

The Company shall endeavour to respond as soon as possible. No specific time commitment can, however, be guaranteed.