GENERAL TERMS AND CONDITIONS OF THE “GOLDEN CLUB” LOYALTY PROGRAM - SOLEIL D'OR

Version dated 12/01/2025 – replaces all previous versions, including those within the Smile app.

1. Purpose

The purpose of this document is to define the conditions and terms of enrollment, participation, and operation of the loyalty program called “Golden Club” (hereinafter the “Program”), implemented and managed by the company Soleil d’Or (hereinafter the “Company”).

The purpose of the Program is to allow any customer meeting the eligibility requirements (hereinafter the “Member”) to accumulate points when making purchases or completing certain actions, and to access, subject to compliance with these general terms and conditions (hereinafter the “Terms”), specific benefits, rewards, or compensation.

These Terms govern all rights and obligations of Members related to the Program and prevail over any prior or conflicting document relating to the Program.

Any enrollment in the Program constitutes full and unconditional acceptance of these Terms.

2. Enrollment in the Program

2.1. Eligibility requirements

Enrollment in the Program is open to any natural person of legal age with the legal capacity to enter into contracts, making purchases from the Company for non-professional purposes.

The Program is strictly reserved for personal use. Any use in a professional context or in connection with purchases intended for resale is excluded.

The Company reserves the right to request any supporting document to verify a Member’s eligibility.

2.2. Enrollment process

Enrollment in the Program is free of charge. It may be completed:

• online, by creating a customer account on the Company’s website; or
• in-store, at the time of the first purchase, by simply providing a valid email address.

Enrollment becomes effective upon validation of the account and acceptance of these Terms.

2.3. Accuracy of information provided

The Member agrees to provide accurate, complete, and up-to-date information when registering and to update such information in the event of any changes.

The Company cannot be held liable for any consequences arising from incorrect, incomplete, or outdated information.

2.4. Single account rule

Each Member may only hold one single account under the Program.

Any attempt to create multiple accounts, under real or fictitious identities, may result in:

• the merging of the accounts concerned,
• the deletion of points unduly accumulated,
• or removal from the Program, at the Company’s sole discretion.

2.5. Refusal or deletion of enrollment

The Company reserves the right to refuse or delete the enrollment of any Member in the event of:

• failure to comply with these Terms,
• fraud or attempted fraud,
• misuse or abusive use of the Program,
• or behavior detrimental to the Company’s interests.

Such action may result in the permanent loss of points, benefits, and rewards associated with the account.

2.6. Data required for enrollment

Enrollment in the Program requires the collection and processing of certain personal data of the Member (including, without limitation: identity, mailing and email address, purchase history, date of birth, etc.), necessary for the operation of the Program.

These processing activities are carried out in accordance with the Company’s Privacy Policy.

3. Loyalty Points

3.1. Nature of Points

Loyalty points (hereinafter the “Points”) are a unit of measurement used to assess the Member’s participation in the Program.

The Points have no monetary value of their own, do not constitute a means of payment or a store credit, and may under no circumstances be converted into cash, transferred, exchanged, or assigned, whether free of charge or for consideration.

3.2. Methods of earning Points

Points are accumulated by the Member when:

• purchases are made from the Company, in-store or online, according to the scale in effect on the date of purchase;
• actions defined by the Company within the framework of the Program are completed (missions, special operations, referrals, etc.), when such actions give rise to Points.

The general scale applied as of the date hereof states that €1 spent = 1 Point.

The Company reserves the right to change this scale at any time, in accordance with the article relating to changes to the Terms.

3.3. Conditions for qualifying purchases

Unless otherwise indicated by the Company, only the following are eligible for the allocation of Points:

• purchases actually paid for by the Member,
• net of discounts, reductions, promotional codes, benefits, or use of a loyalty voucher,
• excluding shipping fees, gift cards or e-gift cards, gift wrapping and related services,
• excluding discounted products, including temporary and permanent promotional offers,
• excluding “Mystery Boxes” and “Discovery Boxes,” which do not generate Points, even in the case of partial or combined purchases.

Purchases made in connection with professional activities, purchases intended for resale, or purchases that are abnormal in light of typical personal consumption are also excluded from the Program.

3.4. Allocation of Points

Points are credited to the Member’s account:

• after the final validation of payment,
• and, where applicable, upon expiration of the withdrawal period applicable to distance sales.

The Company is under no obligation to allocate Points in the event of a payment incident, fraud, or suspected abusive use of the Program.

3.5. Cancellation of Points

Points allocated to a Member may be canceled in whole or in part in the event of:

• order cancellation,
• full or partial refund,
• product return,
• allocation error,
• or fraud or attempted fraud.

In such cases, the Company adjusts the Member’s Point balance, including where such adjustment results in a negative balance.

3.6. Validity of Points

Points remain valid for a period of 12 months from their date of acquisition, according to the Program settings.

If there is no activity (purchase, mission, qualifying action), all Points automatically expire and are reset to zero at the end of this inactivity period.

The validity period may be reset in the event of a qualifying action as defined by the Company.

3.7. Balance consultation

The Member may view their Point balance at any time via their personal account.

The information displayed is for reference only and may be adjusted in the event of an error or subsequent transaction (return, refund, fraud, etc.).

4. Loyalty Tiers

4.1. Definition and general principles

The Program is based on a system of successive tiers (hereinafter the “Tiers”) granted according to the number of Points accumulated by the Member over a rolling period of twelve (12) months.

Each Tier provides access to specific benefits as defined in this article.

The Company reserves the right to modify, replace, or remove any Tier or benefit at any time, in accordance with the article relating to changes to the Terms.

4.2. List of Tiers and access thresholds

• Bronze Tier: available from 200 accumulated Points and up to 499 Points during the reference period;
• Silver Tier: available from 500 accumulated Points and up to 999 Points during the reference period;
• Gold Tier: available from 1,000 accumulated Points and up to 1,999 Points during the reference period;
• Platinum Tier: available from 2,000 accumulated Points during the reference period.

The Points required to reach each Tier are assessed based on the Member’s eligible Point balance, excluding expired or canceled Points or Points from excluded operations.

4.3. Duration of the Tier and annual reassessment

Tier status is valid as long as the Member continues to accumulate Points under the Program, based on a rolling period of twelve (12) months (hereinafter the “Reference Period”).

At any time, only the Points acquired during the last twelve (12) months are taken into account to determine the Member’s Tier, in accordance with the thresholds defined in Article 4.2.

The Reference Period is reset each time the Member moves up to a higher Tier.

At the end of each Reference Period, the Member’s Tier may be reassessed based on the number of Points accumulated during that period, without giving rise to any compensation.

Each time the Tier changes, the Member loses any unused benefits attached to the lower Tier and retains only those of the new Tier to which they now belong.

4.4. Benefits associated with the Tiers

The benefits attached to each Tier include, in particular, discounts, rewards in the form of Boxes, birthday discounts, and access to certain operations or events organized by the Company.

They are subject to the conditions, restrictions, purchase thresholds, and validity dates communicated to the Member when they are issued. None of these benefits constitute an acquired or permanent right for the Member.

When moving up to a higher Tier, all unused rewards and benefits that are exclusively tied to the previous Tier (including, where applicable, Boxes, vouchers, promo codes, or Tier-specific benefits) are automatically canceled and can no longer be used. These canceled benefits cannot be reinstated, extended, converted into cash, or compensated in any way.

Bronze Tier — from 200 to 499 Points

Upon reaching the Bronze Tier (from 200 accumulated Points during the Reference Period), the Member may benefit in particular from:

• a €10 Voucher, applicable to an order with a minimum amount of €40 including tax, excluding gift cards, boxes, and discounted products, valid for twelve (12) months from its issue date, and usable once only;
  
• a Mystery Box, granted in the form of a personal promo code, applicable to an order with a minimum amount of €30 including tax, on single products only, excluding discounted products, gift cards, and boxes, within 1 year from its issue date and subject to stock availability;
  
• a 5% birthday discount, valid for 30 days from its issue date, excluding gift cards, boxes, and discounted products, with any additional conditions (non-combinability, technical usage details) specified at the time the code is issued.
  

Silver Tier — from 500 to 999 Points

Upon reaching the Silver Tier (from 500 accumulated Points during the Reference Period), the Member benefits from the following advantages, which replace those of the Bronze Tier:

• a €20 Voucher, applicable to an order with a minimum amount of €60 including tax, excluding gift cards, boxes, and discounted products, valid for twelve (12) months from its issue date, and usable once only;
  
• “GOLDAYS” events, during which Points earned on eligible purchases are multiplied by 1.2 (conditions detailed in specific communications relating to these operations);
  
• occasional invitations to Soleil d’Or events, workshops, and masterclasses, subject to availability and criteria defined by the Company;
  
• a Mystery Box, granted in the form of a personal promo code, applicable to an order with a minimum amount of €30 including tax, on single products only, excluding discounted products, gift cards, and boxes, within 1 year from its issue date and subject to stock availability;
  
• a 5% birthday discount, valid for 30 days from its issue date, excluding gift cards, boxes, and discounted products, with any additional conditions (non-combinability, technical usage details) specified at the time the code is issued.
  

Gold Tier — from 1,000 to 1,999 Points

Upon reaching the Gold Tier (from 1,000 accumulated Points during the Reference Period), the Member benefits from the following advantages, which replace those of the Bronze and Silver Tiers:

• a €30 Voucher, applicable to an order with a minimum amount of €80 including tax, excluding gift cards, boxes, and discounted products, valid for twelve (12) months from its issue date, and usable once only;
  
• “GOLDAYS” events, during which Points earned on eligible purchases are multiplied by 1.5;
• early access to certain Soleil d’Or events or special operations;
• a Discovery Box, granted in the form of a personal promo code, applicable to an order with a minimum amount of €10 including tax, on single products only, excluding discounted products, gift cards, and boxes, within 1 year from its issue date and subject to stock availability;
  
• a 10% birthday discount, valid for 30 days from its issue date, excluding gift cards, boxes, and discounted products, with any additional conditions (particularly regarding combinability and technical usage details) specified at the time the code is issued.

Platinum Tier — from 2,000 Points

Upon reaching the Platinum Tier (from 2,000 accumulated Points during the Reference Period), the Member benefits from the following advantages, which replace those of the lower Tiers:

• a €50 Voucher, applicable to an order with a minimum amount of €100 including tax, excluding gift cards, boxes, and discounted products, valid for twelve (12) months from its issue date, and usable once only;
  
• a €100 Voucher, accessible for every 2,500 Points redeemed, applicable to an order with a minimum amount of €100 including tax, excluding gift cards, boxes, and discounted products, valid for twelve (12) months from its issue date, and usable once only;
  
• “GOLDAYS” events, during which Points earned on eligible purchases are multiplied by 2;
• priority or VIP access to certain masterclasses, workshops, and private events, subject to availability;
• a Discovery Box, granted under the same conditions as for the Gold Tier (minimum order of €10 including tax, single products only, excluding discounted products, gift cards, and boxes, valid for 1 year, subject to stock availability);
  
• shipping benefits, which may include a “free shipping” reward applicable to orders placed during the Platinum Tier period, within the limits and under the conditions specified at the time the benefit is issued;
  
• a 15% birthday discount, valid for 30 days from its issue date, excluding gift cards, boxes, and discounted products, with any additional conditions (particularly regarding combinability and technical usage details) specified at the time the code is issued.
  

Mystery Box

A Mystery Box may be granted to Members in the Bronze or Silver Tiers in the form of a unique, personal promo code.

It is subject to the following conditions:

• minimum order: €30 including tax,
• applicable only to single products,
• excluding discounted products, gift cards, and boxes,
• valid for 1 year from its issue date,
• not combinable with other discount codes, unless otherwise stated,
• subject to stock availability.

The Company may modify the content, usage conditions, or eligibility criteria of this reward for operational reasons.

Discovery Box

A Discovery Box may be granted to Members in the Gold and Platinum Tiers, also in the form of a personal promo code.

Applicable conditions:

• minimum order: €10 including tax;
• valid only on single products,
• exclusions identical to those of the Mystery Box,
• valid for 1 year from its issue date;
• not combinable with other benefits, unless otherwise decided by the Company;
• subject to stock availability.

Birthday rewards

Each Member may receive a promo code on the occasion of their birthday, the characteristics of which depend on their Tier at the date of issue.

Bronze & Silver:

• 5% discount, valid for 30 days from its issue date, excluding gift cards, boxes, and discounted products, not combinable with other discounts unless otherwise stated.
  

Gold:

• 10% discount, valid for 30 days from its issue date, excluding gift cards, boxes, and discounted products, not combinable with other discounts unless otherwise stated.

Platinum:

• 15% discount, valid for 30 days from its issue date, excluding gift cards, boxes, and discounted products, not combinable with other discounts unless otherwise stated.

Birthday codes are personal, non-transferable, and can be used only once.

“GOLDAYS”

“GOLDAYS” events may be organized from time to time, allowing the Member to benefit from a point multiplier that varies depending on their Tier:

• Silver: x1.2,
• Gold: x1.5,
• Platinum: x2.

These events are defined exclusively by the Company, which determines the date, scope, products concerned, duration, and any limitations. They may be modified, limited, or canceled without prior notice.

Masterclasses, workshops, evenings, and events

Events may be offered to Members, including in particular:

• masterclasses,
• workshops,
• private evenings,
• exclusive meet-and-greets.

These events are organized at the Company’s discretion, and access depends on:

• capacity limitations,
• the Member’s Tier,
• internal selection criteria,
• the order of registration or priorities defined by the Company.

Participation is never guaranteed and may be limited or refused without any obligation to provide justification.

4.5. Non-contractual nature and availability of benefits

The benefits associated with the Tiers, including Boxes, discounts, events, early access, and “GOLDAYS” operations, are offered subject to stock, capacity, and operational availability.

They:

• have no monetary value,
• are neither exchangeable nor transferable,
• do not constitute acquired rights,
• may be modified or removed without notice for logistical, commercial, or legal reasons.

4.6. Non-transferability of Tiers and benefits

The Tiers, as well as all associated benefits (including Boxes, discounts, promo codes, early access, event invitations, “GOLDAYS” operations, etc.), are strictly personal to the Member holding the account.

They may under no circumstances:

• be transferred, lent, assigned, sold, or exchanged,
• be used for the benefit of a third party,
• be combined between several accounts,
• be pooled within a household or group.

Any attempt to transfer or misuse such benefits may result in:

• cancellation of the benefit in question;
• withdrawal of the Tier;
• closure of the Member’s account;
• loss of the Point balance, at the Company’s sole discretion.

This measure aims to preserve the integrity of the Program and ensure fair treatment for all Members.

4.7. Loss of Tier

The Member may lose their Tier in the event of:

• insufficient Points at the time of annual reassessment,
• inactivity leading to the expiration of their balance,
• fraud, attempted fraud, or behavior contrary to the Terms.

Loss of a Tier may result in the removal of unused benefits exclusively related to that Tier.

5. Rewards

5.1. Nature of rewards

The Program’s Rewards consist of vouchers of a specific amount (hereinafter the “Vouchers”), redeemable in exchange for a certain number of Points as shown in the Program interface.

Each Voucher takes the form of a personal promo code, usable exclusively on the Soleil d’Or website or in-store, as specified in this article.

Vouchers have no monetary value and are non-refundable, non-exchangeable, and non-transferable.

5.2. Voucher catalog and Point scale

The Vouchers currently available include, in particular:

• €10 for 200 Points;
  
• €20 for 500 Points;
  
• €30 for 1,000 Points;
  
• €50 for 2,000 Points;
• €100 for every 2,500 Points redeemed.

The Company may modify this catalog and add or remove Vouchers without prior notice.

5.3. Specificity of the Platinum Tier

In addition to the Vouchers available to other Tiers, Platinum Members have access to:

• the €50 Voucher (2,000 Points);
• the €100 Voucher (every 2,500 Points redeemed).

These Vouchers can only be generated if the Member holds the Platinum Tier at the time of redeeming Points.

5.4. Conditions for redeeming Points for a Voucher

To obtain a Voucher, the following conditions must be met:

• a sufficient Point balance,
• a valid account,
• no ongoing dispute or suspicion of fraud.

Once a Voucher is generated, the corresponding Points are permanently debited from the Member’s account.

5.5. Conditions of use for Vouchers

Unless otherwise specified for a given Voucher, the following rules apply:

Minimum purchase amount

Each Voucher is subject to a minimum purchase amount specified at the time it is generated. For reference, as of the date hereof:

• the €10 Voucher can be used starting from a €40 purchase;
• the €20 Voucher can be used starting from a €60 purchase;
• the €30 Voucher can be used starting from an €80 purchase;
• the €50 and €100 Vouchers can be used starting from a €100 purchase.

These thresholds may be modified by the Company, and the applicable conditions are those stated when the Voucher is generated.

Eligible products

Vouchers apply exclusively to:

• products and services offered by Soleil d’Or.

They do not apply to:

• gift cards and e-gift cards,
• Mystery Boxes,
• Discovery Boxes,
• discounted and sale products,
• products temporarily excluded by the Company.

Validity

Unless otherwise stated, each Voucher is valid for:

• 180 days (rolling expiration date from the date of generation).

After this date, it automatically expires and can no longer be used. No refund, conversion, or reactivation is possible.

Combining Vouchers

Vouchers:

• cannot be combined with one another,
• but may, depending on operational settings, be combined with:
  • a shipping discount, or
  • a one-off discount other than on the excluded products listed above.

Any other form of combination is prohibited.

Single use

Each Voucher may be used only once.

Any attempt at partial or repeated use is automatically rejected.

5.6. Restrictions and non-transferability

Vouchers:

• are strictly personal;
• may not be given, sold, transferred, or exchanged;
• may only be used by the Member holding the account;
• may not be applied to an order placed by a third party.

Any misuse may result in:

• cancellation of the Voucher,
• deletion of Points obtained unduly,
• downgrading or closure of the account.

5.7. Availability of Vouchers

Certain Rewards may be limited to a specific Tier (e.g., Platinum Vouchers) or to user lists defined by the Company.

The Company reserves the right to:

• limit the number of Vouchers available,
• modify their conditions,
• temporarily or permanently suspend them.

No compensation may be claimed in the event of removal or unavailability.

5.8. No monetary value

Vouchers do not constitute a means of payment but rather a promotional benefit with no monetary value.

They are not refundable, even partially, if the purchase amount is lower than their face value.

6. Missions

6.1. Nature of Missions

As part of the Program, the Company offers Members missions (“Missions”) that allow them to accumulate additional Points.

Each Mission corresponds to an action, defined and published in the loyalty area, associated with a number of Points determined by the Company.

Missions may be:

• open to all Members, regardless of their Tier;
• reserved for one or more Tiers;
• one-off or ongoing, depending on the Company’s decisions.

The Company is free to modify, suspend, add, or remove any Mission, at any time and without prior notice, in particular for operational, technical, or commercial reasons.

6.2. General conditions for completing Missions

To be eligible for Points, each Mission must be:

• (a) completed personally by the Member;
• (b) carried out in accordance with the instructions associated with the Mission (deadlines, proof, technical requirements, content restrictions, etc.);
• (c) finalized via the official Program channels (website, loyalty area, or any other designated channel).

Missions may under no circumstances be:

• transferred, assigned, resold, or completed on behalf of a third party;
• completed through automated, fraudulent, or diverted means or in a manner contrary to the spirit of the Program.

The Company reserves the right to verify, review, or refuse the allocation of Points if there is any doubt as to the authenticity or compliance of the Mission.

6.3. Missions open to all

Unless otherwise stated, the following Missions are available to all Members, regardless of their Tier:

• Make a purchase: 1 Point
• Create a customer account: 25 Points
• Subscribe to the newsletter: 25 Points
• Provide date of birth: 25 Points
• Follow Soleil d’Or on TikTok: 25 Points
• Follow Soleil d’Or on Instagram: 25 Points

These Missions may be automatically credited to Members during a technical migration or account transfer when necessary to accurately reflect their situation or history.

6.4. Missions available by Tier

Certain Missions are only available from a given Tier.

Access to a Tier does not automatically entitle the Member to all Missions from lower Tiers, unless expressly indicated in the description of the Mission.

Missions reserved for Silver Members

Silver Members have access to the following Missions:

• Post a product review: 50 Points
• Post a Google review: 100 Points
• Share the latest Soleil d’Or post in a story: 50 Points
  

Missions reserved for Gold Members

Gold Members have access in particular to the following Missions:

• Post a story: 150 Points
• Share an unboxing on social media: 150 Points
  

Missions reserved for Platinum Members

Platinum Members have access to the following Missions:

• Post a TikTok: 150 Points
• Create a video review: 150 Points
  

6.5. Allocation of Points

Points are credited to the Member’s account once the Mission has been validated by the Company.

Validation may be immediate or delayed, depending on the nature of the Mission and the verifications required.

In the event of failure to comply with the Mission conditions, fraud, or attempted fraud, the Company may:

• refuse to allocate Points;
• cancel Points already allocated;
• suspend or close the Member’s account, in accordance with the article relating to fraud.

6.6. Updating and changes to Missions

The Company may at any time modify:

• the list of Missions,
• the number of Points allocated,
• the Tiers for which they are available.

Any changes take effect upon publication on the official Program channels.

7. Referral Program

7.1. Purpose of the Referral Program

The Referral Program allows any Member to recommend the Company to third parties and to receive promotional benefits, as does the referred person, subject to compliance with these Terms.

The Referral Program has no financial consideration and does not confer any status as distributor, ambassador, or sales representative.

7.2. Eligibility requirements

Conditions for being a Referrer

Any Member may act as a Referrer if they:

• have a valid customer account;
• have already placed at least one validated order with the Company;
• are not suspended or excluded from the Loyalty Program or the Referral Program.

Each Referrer may share their referral link, generated from their customer account or by email.

Conditions for being a Referred Customer

Any natural person may be a Referred Customer if they:

• have never placed an order with the Company;
• create their first customer account using the referral link or referral email received.

The Company reserves the right to verify the prior status of the new customer.

7.3. Operation of the Referral Program

Reward for the Referred Customer

When the Referred Customer uses the Referrer’s referral link and places their first valid order, they receive a €15 voucher, subject to the following conditions:

• Minimum purchase: €100;
• Usable only on products excluding gift cards, Mystery Boxes, Discovery Boxes, and discounted products;
• Validity period: 7 days from the date of issue;
• Not combinable with other discounts, unless otherwise indicated on the voucher.

The voucher is issued automatically after email verification, when the verification option is enabled.

Reward for the Referrer

As soon as the Referred Customer’s first order has been:

• placed via the referral link,
• validated by the Company,
• and not returned within the applicable legal or contractual return period,

the Referrer receives a €15 voucher, subject to the following conditions:

• Minimum purchase: €100;
• Usable on products excluding gift cards, boxes, and discounted products;
• Validity period: 15 days from the date of issue;
• Not combinable with other discounts, unless specifically stated on the voucher.

Conditional validation of the referral

The Referrer’s reward is only issued after the applicable return period has expired or the Referred Customer’s order has been definitively validated.

In the event of cancellation or return of the order, no reward will be granted.

7.4. Anti-fraud rules for the Referral Program

To ensure proper use of the Referral Program, the following restrictions apply:

• Maximum of 5 valid referrals per IP address over the reference period defined by the Company;
• IP address quota reset: every 1 month;
• Maximum of 5 referrals per day per email address;
• Prohibition on self-referral, creating multiple accounts, or using false identities;
• Prohibition on sharing the referral link on public promotion platforms or any non-personal channel (forums, coupon sites, etc.).

The Company reserves the right to:

• suspend any account in case of suspected fraud,
• cancel referrals deemed abusive,
• request any supporting documents required to verify the integrity of operations.

7.5. Non-transferability

Rewards, vouchers, discounts, and benefits obtained under the Referral Program:

• are strictly personal;
• may not be assigned, transferred, exchanged, resold, or converted into monetary value;
• may not be attributed to another account, even in the event of an enrollment error or multiple accounts.

7.6. Changes or suspension of the Program

The Company may, at any time and without prior notice, change, suspend, or terminate the Referral Program, including rewards, eligibility conditions, validation methods, or anti-fraud rules.

Any modification applies only to referrals initiated after such update.

8. Suspension, blocking, and closure of the account

8.1. Preventive suspension of the account

The Company may, as a precautionary measure, temporarily suspend a Member’s access to the Program when:

• an anomaly, inconsistency, or technical error is detected;
• an internal investigation is underway (particularly in the event of suspected fraud, abusive use, or attempted circumvention of the Program);
• information provided by the Member appears inaccurate, outdated, or manifestly inconsistent;
• unusual behavior or an abnormal level of activity is observed.

During the suspension period, access to benefits, Tiers, Missions, and rewards may be frozen, without giving rise to any compensation.

8.2. Blocking the account

The Company may immediately block the Member’s account in the following situations:

• fraudulent or suspicious use of the Program;
• creation of multiple accounts, simultaneously or in succession;
• use of the Program for commercial, collective, or professional purposes;
• abusive use of the Referral Program (self-referral, fake accounts, use of temporary addresses, etc.);
• abnormal exploitation of Missions or rewards;
• serious or repeated violation of these Terms.

Blocking the account may result in the temporary or permanent deletion of Points, Tiers, and associated benefits.

8.3. Permanent closure of the account

The Company may immediately and irreversibly close the account in the following cases:

• proven or repeated fraud;
• manipulation or falsification of supporting documents (evidence of Missions, reviews, participation in events, etc.);
• use of fictitious or borrowed identities;
• persistent refusal to comply with the Terms despite one or more warnings;
• abusive, disrespectful behavior or conduct detrimental to the interests of the Company, its staff, or other Members.

Closure of the account results in:

• deletion of all Points, Tiers, and unused rewards,
• impossibility of opening a new account without the Company’s prior authorization,
• loss of access to the Program.

No compensation may be claimed.

8.4. Voluntary closure of the account by the Member

The Member may request the closure of their account at any time through customer service or via the technical means made available.

Closure is final and results in:

• the loss of all unused Points,
• automatic cancellation of all ongoing rewards (vouchers, benefits, Boxes, etc.),
• loss of the current Tier.

No reactivation or restoration of Points is possible after closure.

8.5. Consequences of suspension, blocking, or closure

In all cases of suspension, blocking, or closure:

• Points may be canceled in whole or in part;
• Missions in progress may be invalidated;
• unused rewards may expire or be deleted;
• no compensation or refund may be claimed by the Member.

The Company reserves the right to forward any information to the competent authorities in the event of suspected fraud or illegal activity.

8.6. Reactivation of the account (excluding account deletion)

Reactivation of a suspended or blocked account may be considered when:

• verification has been completed successfully,
• the Member has provided the requested supporting documents,
• no fraud has been established.

Reactivation always remains at the Company’s sole discretion.

9. Modification or termination of the Program

9.1. Modification of the Program

The Company may, at any time and without prior notice, modify all or part of the Program, including:

• methods of allocating Points,
• the scale or conversion value of Points,
• Tiers and their access thresholds,
• associated benefits (vouchers, Boxes, rewards, discounts, etc.),
• conditions of access to Missions,
• Referral Program rules,
• technical or anti-fraud limitations,
• the validity period of Points or rewards.

These changes will apply immediately to Members, including for Points and benefits already accumulated or currently valid, unless otherwise expressly communicated by the Company.

Members are encouraged to regularly review the updated Terms.

9.2. Removal, modification, or replacement of benefits

For commercial, technical, logistical, regulatory, or other reasons beyond its control, the Company may:

• remove a benefit,
• change its conditions,
• reduce or limit its availability,
• or replace it with an equivalent or comparable-value benefit.

Such adjustments do not give rise to any indemnification, compensation, or refund.

9.3. Temporary suspension of the Program

The Company may temporarily suspend all or part of the Program, particularly in cases of:

• maintenance or technical updates,
• internal or external malfunctions,
• force majeure or exceptional events,
• widespread fraud or a threat to the integrity of the Program.

During the suspension, the accumulation and use of Points or rewards may be interrupted without giving rise to any compensation.

9.4. Permanent termination of the Program

The Company may decide to permanently terminate the Program.

In such case, Members will be informed by any appropriate means (email, website, customer account, or in-store communication) within a reasonable timeframe.

The Company may provide a period during which Members may still use their non-expired Points or rewards.

At the end of this period:

• all Points automatically expire,
• all benefits and rewards will be canceled,
• no refund or compensation may be claimed.

9.5. Disclaimer

The Company cannot be held liable for any direct or indirect damage resulting from:

• a modification of the Program,
• a temporary suspension,
• or its permanent termination.

As the Program constitutes a non-contractual commercial benefit, its modification or termination does not give rise to any compensation.

9.6. Acceptance of modifications

Any use of the Program after a modification of the Terms constitutes full acceptance of said modifications.

10. Personal data

In connection with the Program, the Member’s personal data is processed by the Company in accordance with applicable regulations, and in particular Regulation (EU) 2016/679 of April 27, 2016 (“GDPR”).

All details relating to the collection, processing, use, retention, and protection of the Member’s personal data are set out in the Company’s Privacy Policy, available at the following address:
https://parfumeriedusoleildor.com/policies/privacy-policy

The Privacy Policy specifies in particular:

• the categories of data collected;
• the purposes and legal bases for processing;
• the recipients of the data;
• retention periods;
• the Member’s rights (access, rectification, objection, deletion, portability) and how to exercise them;
• security measures in place;
• any transfers outside the European Union.

Participation in the Program implies that the Member has read and accepted this Privacy Policy.

11. Liability

11.1. Liability of the Company

The Company uses all reasonable means to ensure the proper functioning of the Program, its interface, and associated services. However, the Company is only bound by an obligation of means.

The Company cannot be held liable in the event of:

• temporary or permanent unavailability of the Program (maintenance, technical incident, suspension, termination);
• malfunction, delay, or error in the allocation of Points, Missions, rewards, or Tiers;
• removal, modification, or limitation of a benefit, reward, or Tier;
• loss of a benefit or Voucher due to a delay or action by the Member;
• fraudulent or unauthorized access to the Member’s account, provided that the Company has implemented adequate security measures;
• errors, omissions, or inaccurate information provided by the Member;
• non-compliant use of the Program, or failure by the Member to comply with the Terms.

The Company’s liability cannot be incurred for any indirect damage such as loss of profits, loss of opportunity, damage to image, commercial loss, or loss of data.

11.2. Liability of the Member

The Member is solely responsible for:

• the accuracy of the information provided at registration or during updates;
• compliant use of the Program and adherence to these Terms;
• the confidentiality of their login credentials, passwords, and account access;
• all use of their account, whether by the Member or a third party effectively authorized by them;
• the integrity of the supporting documents provided in connection with Missions or the Referral Program.

Any false, fraudulent, abusive statement or act of bad faith engages the Member’s liability and may result in the application of measures provided in the articles relating to suspension, blocking, or closure of the account.

11.3. Force majeure

The Company cannot be held liable for failure to fulfill its obligations resulting from an event constituting force majeure within the meaning of Article 1218 of the French Civil Code, including but not limited to:

• partial or total Internet, hosting, or server outages,
• health crises, conflicts, natural disasters, fires, floods,
• administrative or legal decisions impacting the Program,
• malicious acts or external cyberattacks,
• any other circumstance reasonably beyond the Company’s control.

During the force majeure period, the Company’s obligations are suspended.

11.4. Third-party links and content

The Program may link to third-party platforms or services (social networks, external review sites, authentication tools, etc.).

The Company has no control over these external services and cannot be held liable for their content, practices, privacy policies, or malfunctions.

11.5. Evidence

The Member acknowledges that:

• the Company’s computer records,
• Point histories,
• technical logs,
• timestamped records,
• and more generally any internal digital document,

may be validly used against the Member and constitute admissible evidence in the event of a dispute relating to the Program.

11.6. General limitation

Unless mandatory legal provisions provide otherwise, in all cases, the Company’s liability under the Program is strictly limited to a maximum amount corresponding to the face value of the disputed rewards.

No other amounts may be claimed from the Company on any basis whatsoever.

12. Contact

For any questions regarding the Program, use of the account, allocation of Points, rewards, Tiers, or interpretation of these Terms, the Member may contact the Company at the following details:

Soleil d’Or – Customer Service
Address: 22 rue de la Clef, 59800 Lille (France)
Email address: contact@parfumeriedusoleildor.com

Requests relating to the exercise of personal data rights (access, rectification, deletion, objection, etc.) must be sent using the methods indicated in the Privacy Policy:
https://parfumeriedusoleildor.com/policies/privacy-policy

The Company will endeavor to respond as soon as reasonably possible. However, no specific response time can be guaranteed.