Refund policy

Last updated: January 22, 2025.

1. Return Deadline

In accordance with our General Terms and Conditions of Sale (GTC), you have a period of 30 days from the receipt of your order to request a return, including within the framework of the right of withdrawal for European Union consumers.

2. Return Conditions

To have your return accepted, the following conditions must be met:

• Product condition: Items must be returned in their original condition, unused, unopened, with intact tags, and in their original packaging.
• Required documentation: Proof of purchase, such as an invoice or order number, must be provided.

⚠️ Opened or damaged products, as well as those that do not meet these criteria, will not be refunded or exchanged.

3. How to Make a Return

To initiate a return:

1. Contact us at the following email address: soleildor-lille@outlook.fr. Please include your order number and details of your request.
2. Once your request is approved, we will provide you with a shipping label (if applicable) and detailed instructions to send your package to the following address:
   Parfumerie du Soleil d'Or
   22, rue de la Clef, 59800 Lille, France.

⚠️ Unauthorized returns or items sent without prior communication will not be accepted.

4. Exceptions to Returns

Certain items cannot be returned, including:

• Personalized products: Custom-made items or special orders;
• Personal care products: Perfumes, cosmetics, or other beauty products that are opened;
• Discounted or clearance items;
• Samples and Mystery Boxes;
• Gift cards: Non-refundable and non-exchangeable.

If you have any doubts about a specific item, we invite you to contact us before making a purchase.

5. Exchanges

The quickest way to obtain another product is to return the initial item (in accordance with the above conditions) and place a new order.

6. Right of Withdrawal (EU)

European Union consumers are entitled to a legal withdrawal period of 14 days, in accordance with the provisions of Articles L221-18 and following of the French Consumer Code.
To exercise this right:

1. Notify us of your decision by sending an email to soleildor-lille@outlook.fr or by filling out the withdrawal form available in the GTC section of our website.
2. Return the products in their original condition, at your expense, within 14 days of your notification.

⚠️ Products that do not meet these conditions (opened, used, and/or without original packaging) will not be refunded.

7. Refunds

After receiving and inspecting the returned products, we will inform you of the approval or rejection of your refund.

• Approved refund: If the return meets the conditions, the refund will be processed using the same payment method used for the purchase, within 10 business days.
• Bank processing times: Please note that your bank or card issuer’s processing times may extend this period.

⚠️ If you have not received your refund within 15 days after notification of approval, please contact us at soleildor-lille@outlook.fr.

8. Damages and Errors

Please inspect your items upon receipt. If you notice any defective, damaged, or incorrectly delivered product, contact us immediately at soleildor-lille@outlook.fr. We will assess the situation and provide an appropriate solution (replacement, refund, or other).

9. Sampling Products and Mystery Boxes

Items related to our sampling services and Mystery Boxes are subject to specific conditions outlined in our GTC:

• Personalized samples and Mystery Boxes are neither refundable nor exchangeable.