Refund policy
Last updated: 12 June 2026.
Discover our return and refund conditions for your luxury perfume orders. Our goal: a clear, fast and carefully handled procedure.
Handling of returns: returns are handled by Soleil d'Or after validation by our customer service. Returns linked to a refusal to pay customs duties or import fees are not organised by Soleil d'Or (see section 3).
Summary of return rules:
- Returns accepted for 30 days
- Free return shipping (subject to eligibility for a prepaid label — see section 4)
Contents
- Return deadline
- Conditions for a return to be accepted
- Customs duties / clearance (outside the European Union)
- Prepaid return label: eligible zones
- How to make a return?
- Items excluded from returns
- Exchanges
- Right of withdrawal (European Union)
- Refunds
- Damage, defective products or preparation error
- Sampling products: Discovery Box & Mystery Box
1. Return deadline
In accordance with our General Terms and Conditions of Sale (GTC), you have a period of thirty (30) days from receipt of your order to notify us of a return request. The legal right of withdrawal, lasting fourteen (14) days and extended to thirty (30) days by Soleil d'Or, is detailed in section 8.
2. Conditions for a return to be accepted
To be eligible for a return, products must meet the following conditions:
- Product condition: unused items, in their original packaging, with intact labels. Within the framework of the right of withdrawal, you may handle the product to establish its nature and characteristics, as you would in-store; only depreciation resulting from handling beyond what is necessary for this purpose may be held against you (see section 8 for sealed products).
- Proof: proof of purchase (invoice or order number) must be provided.
⚠️ Products that are damaged, incomplete or that do not meet these criteria cannot be refunded or exchanged, subject to the consumer's rights regarding withdrawal and warranty.
3. Customs duties / clearance (outside the European Union)
Customs duties, local taxes and customs clearance fees possibly required upon importation are the sole responsibility of the recipient or the consumer, in addition to the amount of the order and the delivery costs. These fees are their entire responsibility, both in terms of declaration and payment to the competent authorities and bodies of the country of destination.
The validation of the order constitutes acknowledgement and acceptance of the customs obligations applicable in the country of destination.
In the event of refusal to pay customs duties and/or import fees, no return can be organised by Soleil d'Or. The parcel may, in accordance with the rules of the carrier and/or the competent authorities, be abandoned or destroyed. The destruction costs will remain the responsibility of the consumer and no refund may be made. Refusal to pay customs duties or import fees does not constitute an admissible reason for dispute, chargeback or cancellation.
In the event that the parcel is returned to Soleil d'Or by the carrier without this having been requested by Soleil d'Or, a refund may be considered after receipt and verification of the condition of the parcel, less the initial shipping costs actually incurred as well as the return costs actually charged by the carrier. No refund will be made if the parcel is received in poor condition or if the products are not resaleable.
Soleil d'Or retains all the customs documents, proof of shipment and proof of delivery relating to each order. These items may be transmitted to any competent body in the event of a dispute or a chargeback procedure.
The consumer is invited to inquire with the customs services of their country in order to anticipate these possible fees prior to any order.
Specific note regarding the United States: since 29 August 2025, the de minimis exemption threshold ($800 USD) has been suspended. Each parcel is now systematically subject to customs duties regardless of its value. Since 1 March 2026, taxes are calculated according to the actual value and category of the products (ad valorem taxation). Administrative brokerage fees may also be charged by the carrier.
4. Prepaid return label: eligible zones
After validation by our customer service, we may provide a prepaid return label (Colissimo or FedEx depending on the destination) for the following zones:
| Zone (carriers) | Countries and territories covered |
|---|---|
| Zone 1 | Germany, Belgium, Netherlands, Luxembourg |
| Zone 2 | Austria, Spain (excluding islands), Italy, Portugal (excluding islands), Republic of Ireland, United Kingdom |
| Zone 3 | Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland |
| Zone 4 | Croatia, Finland, Greece, Malta, Norway, Romania |
| Zone 5 |
Australia: you have the choice between Colissimo and FedEx. Asia and Israel: if your order was placed via FedEx, the return must compulsorily be handled by the same carrier. This concerns the following destinations: China, Hong Kong, South Korea, India, Israel, Japan, Singapore, Taiwan and Thailand. Middle East: the return must compulsorily be made via FedEx. This concerns the following destinations: Saudi Arabia, Bahrain, United Arab Emirates, Jordan, Kuwait, Lebanon, Oman, Qatar. |
| Overseas territories | Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin |
| France | Metropolitan France (including Corsica) and Monaco |
| North and South America (FedEx) | United States, Canada, Ecuador, Paraguay, Mexico, Peru, Brazil, Argentina, Uruguay, Chile, Colombia, El Salvador, Panama (return via FedEx) |
Returns outside these zones: you will have to organise the return according to the terms communicated by our customer service. No refund of the initial shipping costs will be granted.
5. How to make a return?
- Contact us at: contact@parfumeriedusoleildor.com indicating your order number and the reason for the request. For a withdrawal, you may use our online function "Withdraw from the contract" directly (see section 8).
- After validation, we will communicate the procedure to you and, where applicable, a prepaid shipping label.
Return address:
Parfumerie du Soleil d'Or
22, rue de la Clef, 59800 Lille, France
⚠️ No unauthorised return or return without prior validation will be accepted (except for the exercise of the right of withdrawal, which does not require prior authorisation).
6. Items excluded from returns
The following cannot be returned, refunded or exchanged:
- Personalised products: made-to-measure or special orders;
- Personal care products (perfumes, cosmetics, etc.) whose seal/blister/cellophane has been opened or broken;
- Samples, Discovery Box and Mystery Box;
- Gift cards.
⚠️ In accordance with Article L221-28 of the Consumer Code, sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection are not eligible for the right of withdrawal. Products on promotion, on sale or in clearance, however, remain subject to the right of withdrawal under the same conditions as other products.
If in doubt about an item, contact us before purchase.
7. Exchanges
The fastest way to obtain another product is to return the original item (if eligible) and then place a new order.
⚠️ Unauthorised returns will not be accepted, without prejudice to the exercise of the right of withdrawal.
8. Right of withdrawal (European Union)
Consumers in the European Union have a legal withdrawal period of fourteen (14) days, which Soleil d'Or voluntarily extends to thirty (30) days, in accordance with Articles L221-18 et seq. of the Consumer Code. The period runs from the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods.
- Inform us of your decision, preferably via our online function "Withdraw from the contract", permanently accessible at the bottom of each page of the site; or by email at contact@parfumeriedusoleildor.com indicating your order number; or by means of the model form available on that same page. No particular form, and in particular no registered mail, is required.
- Return the products in their original condition within 30 days of your notification.
⚠️ Products sealed for reasons of hygiene or health protection (perfumes, cosmetics, etc.) that have been unsealed after delivery are not eligible for the right of withdrawal (Article L221-28). For other products, your liability may only be engaged on account of the depreciation resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
9. Refunds
After receipt and inspection of the returned products, we will inform you of the acceptance or refusal of your refund.
- Return accepted: refund to the same means of payment as that used for the purchase, without undue delay and at the latest within fourteen (14) days from the day on which we are informed of your decision to withdraw. This period may be deferred until the products are received or until proof of shipment is provided, the date retained being that of the first of these events.
- Bank processing times: processing by your bank or card issuer may extend this period.
⚠️ If you have not received your refund within 15 days of our confirmation of acceptance, contact us at contact@parfumeriedusoleildor.com.
10. Damage, defective products or preparation error
Please inspect your items upon receipt. In the event of a defective or damaged product, or a delivery error, contact us immediately at contact@parfumeriedusoleildor.com. We will assess the situation and propose a suitable solution (replacement, refund or other).
11. Sampling products: Discovery Box & Mystery Box
Products linked to the "Discovery Box" and "Mystery Box" sampling services follow the specific conditions specified in our GTC. They are neither refundable nor exchangeable.