Refund policy
Last updated: 17 June 2026.
Discover our return and refund conditions for your luxury fragrance orders. Our goal: a clear, fast and carefully handled process.
Handling of returns: returns are handled by Soleil d'Or after validation by our customer service. Returns linked to a refusal to pay customs duties or import fees are not organised by Soleil d'Or (see section 3).
Return rules at a glance:
- Returns accepted within 14 days;
- Sealed products only: unsealed perfumes and cosmetics cannot be taken back, refunded or exchanged (article L221-28);
- Colissimo return: flat fee of €8 deducted from the refund, with Soleil d'Or covering the surplus; FedEx return: actual cost (see section 4).
Contents
- Return period
- Conditions for a return to be accepted
- Customs duties / clearance (outside the European Union)
- Return costs and prepaid label
- How to make a return?
- Items excluded from returns
- Exchanges
- Right of withdrawal (European Union)
- Refunds
- Damage, defective products or preparation errors
- Sampling products: Box découverte & Box Mystère
1. Return period
In accordance with our Terms and Conditions of Sale (CGV), you have a period of fourteen (14) days from receipt of your order to notify us of a return request or to exercise your right of withdrawal. The procedure for exercising withdrawal is detailed in section 8.
2. Conditions for a return to be accepted
To be eligible for a return, products must meet the following conditions:
- Sealed product: perfumes and cosmetics must be returned with their original seal intact (cellophane / blister not opened or broken). An unsealed product cannot be taken back, refunded or exchanged, for reasons of hygiene and health protection (article L221-28 of the French Consumer Code).
- Product condition: items unused, in their original packaging, with intact labels. Within the right of withdrawal, you may handle the product to establish its nature and characteristics, as you would in a shop; only depreciation resulting from handling beyond what is necessary may be charged.
- Proof of purchase: proof of purchase (invoice or order number) must be provided.
⚠️ Damaged or incomplete products, or those not meeting these criteria, cannot be refunded or exchanged, subject to the consumer's rights regarding withdrawal and legal guarantees.
3. Customs duties / clearance (outside the European Union)
Customs duties, local taxes and clearance fees that may be required on import are the sole responsibility of the recipient or consumer, in addition to the order amount and shipping costs. These fees are their entire responsibility, both in terms of declaration and payment to the competent authorities and bodies of the destination country.
Validation of the order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country.
In the event of refusal to pay customs duties and/or import fees, no return can be organised by Soleil d'Or. The parcel may, in accordance with the carrier's and/or the competent authorities' rules, be abandoned or destroyed. Destruction costs remain the consumer's responsibility and no refund can be made. Refusal to pay customs duties or import fees does not constitute valid grounds for a dispute, chargeback or cancellation.
Should the parcel be returned to Soleil d'Or by the carrier without Soleil d'Or having requested it, a refund may be considered after receipt and verification of the parcel's condition, less the initial shipping costs actually incurred and the return costs actually charged by the carrier. No refund will be made if the parcel is received in poor condition or if the products are not resaleable.
Soleil d'Or keeps all customs documents and proof of dispatch and delivery relating to each order. These elements may be transmitted to any competent body in the event of a dispute or chargeback procedure.
The consumer is encouraged to check with their country's customs services to anticipate these possible fees before placing any order.
Specific note for the United States: since 29 August 2025, the de minimis exemption threshold (USD 800) has been suspended. Each parcel is now systematically subject to customs duties regardless of its value. Since 1 March 2026, taxes are calculated according to the actual value and category of the products (ad valorem taxation). Administrative brokerage fees may also be charged by the carrier.
4. Return costs and prepaid label
For eligible destinations, you generate your Colissimo return label directly online, from the Return my order page. For other destinations, the label (FedEx) or the procedure is communicated to you by our customer service. The cost is deducted from your refund:
- Return handled by Colissimo (France, European Union, United Kingdom, Switzerland, Australia, French Overseas Territories, etc.): flat fee of €8.00 per parcel, regardless of the actual shipping cost — Soleil d'Or covers the surplus;
- Return handled by FedEx (North & South America, Asia, Israel, Middle East): there is no flat fee. Return costs start at approximately €25 and increase according to the country and weight of the parcel. Our customer service tells you the exact amount before shipping; this amount is then deducted from your refund.
Summary of costs and carrier by destination:
| Destination | Carrier | Return fee |
|---|---|---|
| Metropolitan France (incl. Corsica), Monaco, Andorra | Colissimo | €8 |
| European Union | Colissimo | €8 |
| Non-EU Europe (United Kingdom, Switzerland) | Colissimo | €8 |
| French Overseas Territories | Colissimo | €8 |
| Australia | Colissimo | €8 |
| North & South America | FedEx | From €25 * |
| Asia, Israel & Middle East | FedEx | From €25 * |
* No flat fee: return costs from approximately €25 depending on the country and weight, communicated by our customer service before shipping and deducted from the refund.
▸ View the detailed list of countries and territories by zone| Zone | Countries and territories | Carrier |
|---|---|---|
| France | Metropolitan France (including Corsica), Andorra, Monaco | Colissimo |
| European Union | Germany, Austria, Belgium, Croatia, Denmark, Spain (excluding islands), Estonia, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (excluding islands), Czech Republic, Romania, Slovakia, Slovenia, Sweden | Colissimo |
| Non-EU Europe | United Kingdom, Switzerland | Colissimo |
| French Overseas Territories | Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre-et-Miquelon, Saint Barthélemy, Saint Martin | Colissimo |
| Australia | Australia | Colissimo |
| North & South America | United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, Ecuador, Paraguay, Uruguay, El Salvador, Panama | FedEx |
| Asia & Israel | China, Hong Kong, South Korea, India, Israel, Japan, Singapore, Taiwan, Thailand | FedEx (if the order was shipped via FedEx) |
| Middle East | Saudi Arabia, Bahrain, United Arab Emirates, Jordan, Kuwait, Lebanon, Oman, Qatar | FedEx |
You may also return the product, at your own expense, via the carrier of your choice, to the address indicated in section 5. For orders shipped via FedEx (Asia, the Middle East and the Americas in particular), the return must, where applicable, use the same carrier; our customer service will let you know.
Returns outside these zones: you must organise the return according to the procedure communicated by our customer service. No refund of the initial shipping costs will be granted.
5. How to make a return?
For destinations eligible for Colissimo returns, you generate your prepaid label yourself, online and in a few clicks, from our Return my order page — without creating an account or contacting us beforehand:
- Check that your item is eligible: product unused, in its original packaging, seal intact (see section 2).
- Enter your order number, select the item(s) to return and generate your Colissimo return label. The €8 flat fee (see section 4) is deducted from your refund.
- Place the products back in their original packaging, attach the label and drop the parcel off at a drop-off point of the indicated carrier. Keep your proof of drop-off until the refund.
If no label appears, your destination is not covered by the online Colissimo return (FedEx return or specific procedures). In that case, write to us at contact@parfumeriedusoleildor.com stating your order number; we will communicate the appropriate procedure.
To exercise your right of withdrawal (distinct from a simple return), use our online "Withdraw from the contract" functionality, accessible at the bottom of every page of the site (see section 8).
Return address:
Parfumerie du Soleil d'Or
22, rue de la Clef, 59800 Lille, France
⚠️ To be processed, any return must go through one of these two routes (label generated online or procedure communicated by our customer service). Exercising the right of withdrawal, however, requires no prior authorisation.
6. Items excluded from returns
The following cannot be returned, refunded or exchanged:
- Personalised products: bespoke or special orders;
- Personal care products (perfumes, cosmetics, etc.) whose seal/blister/cellophane has been opened or broken;
- Samples, Box découverte and Box Mystère;
- Gift cards.
⚠️ In accordance with article L221-28 of the French Consumer Code, sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection are not eligible for the right of withdrawal. Products on promotion, sale or clearance remain subject to the right of withdrawal under the same conditions as other products.
If in doubt about an item, contact us before purchase.
7. Exchanges
The quickest way to obtain a different product is to return the original item (if eligible) and then place a new order.
⚠️ Unauthorised returns will not be accepted, without prejudice to the exercise of the right of withdrawal.
8. Right of withdrawal (European Union)
Consumers in the European Union have a legal withdrawal period of fourteen (14) days, in accordance with articles L221-18 et seq. of the French Consumer Code. The period runs from the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods.
- Inform us of your decision, preferably via our online "Withdraw from the contract" functionality, permanently accessible at the bottom of every page of the site; or by email to contact@parfumeriedusoleildor.com stating your order number; or using the model form available on that same page. No particular form, and in particular no registered letter, is required.
- Return the products in their original condition within fourteen (14) days following your notification.
⚠️ Products sealed for reasons of hygiene or health protection (perfumes, cosmetics, etc.) that have been unsealed after delivery are not eligible for the right of withdrawal (article L221-28). For other products, your liability can only be engaged for depreciation resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
9. Refunds
After receipt and inspection of the returned products, we will inform you of the acceptance or refusal of your refund.
- Return accepted: refund to the same means of payment used at purchase, without undue delay and at the latest within fourteen (14) days from the day we are informed of your decision to withdraw. This period may be deferred until receipt of the products or until proof of dispatch is provided, whichever occurs first.
- Return costs: the applicable return cost (see section 4) is deducted from the refunded amount.
- Banking delays: processing by your bank or card issuer may extend this period.
⚠️ If you have not received your refund within fourteen (14) days of our confirmation of acceptance, contact us at contact@parfumeriedusoleildor.com.
10. Damage, defective products or preparation errors
Please inspect your items upon receipt. In the event of a defective, damaged, broken-in-transit or missing product, or a preparation error, contact us as soon as possible — preferably within 72 hours for transport-related damage — at contact@parfumeriedusoleildor.com, stating your order number.
Photographic evidence. In order to verify the claim and, where applicable, open a case with the carrier, you are asked to attach photographs:
- of the product(s) concerned, showing the defect or damage;
- of the outer packaging and the inner protective filling;
- of the shipping label and, if possible, of the closed parcel before opening.
These elements are necessary to process the request: the proposed solution (replacement, refund or other) is provided after receipt of the evidence and verification. In the absence of usable photographs, processing may be deferred until the elements allowing verification and any carrier claim have been gathered, without prejudice to your legal rights.
11. Sampling products: Box découverte & Box Mystère
The products related to the "Box découverte" and "Box Mystère" sampling services follow the specific conditions set out in our Terms and Conditions of Sale. They are neither refundable nor exchangeable.