Do you deliver in France, Europe and internationally?+
Yes. Parfumerie du Soleil d'Or delivers inFrance, inEuropeand to theinternational.THEcostsAndtime limitvary depending on the destination (areas).
What are the delivery times?+
In metropolitan France (including Corsica), the indicative delivery times are 1 to 3 working days (standard) and 1 to 2 working days (express), from the date of dispatch.
Internationally, they vary depending on the area (e.g., North America 2 to 6 business days).
What are the delivery costs in mainland France?+
Metropolitan France (including Corsica) and Monaco:
Collection point (Colissimo): €4.90 (under €60), free for orders over €60
Home delivery (Colissimo – signature): €9.90 (under €60), free for orders over €60
Express (FedEx Priority): €19.90
What are the delivery costs for Europe and internationally?+
They vary depending on the area. For example:
Zone 1: shipping from €9.90 – free delivery from €120
Zone 2: fees starting from €10.90 – free delivery from €120
Zone 3: fees starting from €11.90 – free delivery from €120
Zone 4: fees starting from €13.90 – free delivery on orders over €200
Zone 5: fees starting from €24.90 – free delivery on orders over €200
Zone 6: fees starting from €29.90 – free delivery on orders over €200
North America (USA/Canada):
Colissimo (signature): €24.90 (under €200), free for orders over €200
FedEx International Economy: €29.90 (express option), starting from €200
Full details by zone/country are provided in the Shipping Policy.
Which carriers do you use? Is there tracking available?+
Yes. You will receive a tracking link by email after shipment.
We primarily ship via Colissimo (signature required). For North America (USA/Canada), you can choose Colissimo or FedEx.
When will my order be shipped?+
Packages are usually shipped the day after payment is received, from Monday to Friday (working days).
I am outside of France: do I have to pay customs fees?+
Yes, depending on the country. Our international shipments are made in DAP (Delivered At Place):
possible customs duties, local taxes and customs clearance fees / processing fees may be required upon importation and remain at the recipient's expense.
Indicative thresholds (depending on destination): some countries apply exemptions/collections according to thresholds (e.g. UK £135,Canada 20 CAD, Switzerland VAT < 5 CHF, etc.) and certain territories (e.g. Jersey/Guernsey/Gibraltar/Åland…) may be treated as imports. The rules may vary depending on the carrier and customs processing.
In the event of refusal to pay import fees may apply; the package may be returned or abandoned/destroyed according to the rules of the carrier/authorities (with refund rules specified in the Shipping Policy).
Can I modify or cancel my order after payment?+
If a product becomes unavailable and a new delivery date is set exceeds 21 days, you can keep or cancel the order within a period of 72 hours after receiving the information email.
My parcel is late: what should I do?+
Report it as quickly as possible via the contact form, so that an investigation can be opened with the carrier. If the package is found, it will be rerouted.
My package is damaged/incomplete: what should I do?+
Inspect the package upon receipt. In case of damage or missing items, you must make specific reservations and, if necessary, refuse the package.
If you notice a defective/damaged product or an error, contact us immediately so that a solution can be offered.
How do I make a return or request a refund?+
Contact us by email with your order number; no unauthorized returns will be accepted.
For the EU: you have 30 days to exercise the right of withdrawal, then 14 days to return the product after notification.
If the return is in order, the refund will be issued to the same payment method within a certain timeframe.10 business days after receipt/inspection.
What payment methods do you accept?+
We accept payments by bank card (notably CB, Visa, MasterCard, American Express) as well as PayPal, Apple Pay and Shop Pay.
Depending on the country, local payment methods may also be offered (for example Bancontact, iDEAL, EPS).
Orders paid for directly on the website cannot be paid by check; checks are reserved for orders placed by telephone, in accordance with our General Terms and Conditions of Sale (parfumeriedusoleildor.com).
Returns & Refunds
What is the withdrawal period?+
You have 30 days after receipt to request a return under the right of withdrawal (parfumeriedusoleildor.com).
For the right of withdrawal (EU), you must notify your request and then return the product within the specified time frame (parfumeriedusoleildor.com)/
What are the conditions for a return to be accepted?+
The product must beunused, unopened, in its original packaging, in perfect condition.parfumeriedusoleildor.com)
The policy specifies the conditions and procedures for returns; processing takes place after receipt and inspection. For details, please refer to the Refund Policy.
How long will it take to get my refund?+
After receipt and inspection, if the return is in good condition, the refund will be issued to the same payment method within 10 working days. Bank processing times can then vary.
What should I do if I received a defective, damaged, or incorrect product?+
Contact us immediately at contact@parfumeriedusoleildor.com depending on the case, a solution will be offered to you (replacement, refund, etc.).
Can I return a discounted product?+
The policy includes specific conditions for sale/clearance products (including non-refundable items). Please refer to the Refund Policy for details (parfumeriedusoleildor.com).
Golden Club
What is Golden Club?+
The Golden Club is Soleil d'Or's loyalty program. It allows you to accumulate points through purchases and actions (“Missions”), then to access tiers (Bronze, Silver, Gold, Platinum) and benefits (vouchers, boxes, birthday discounts, GOLDAYS, events), subject to conditions.
Who can join the Golden Club?+
The program is reserved for individuals of legal age purchasing for non-professional purposes (personal use). Purchases intended for resale or professional use are excluded.
Customers benefiting from a “merchant discount” (e.g., a permanent 10% discount) are excluded from the program.
How do I join the Golden Club?+
Membership can be obtained:
online, via the creation of a customer account
in store, during the first purchase, with a valid email address
Registration is effective upon account validation and acceptance of the terms and conditions.
How do I earn points?+
The general scale indicated is: €1 spent = 1 point.
You can also earn Points through “Missions” (actions defined in your loyalty area) and through referrals, according to the rules of the program.
Which purchases do not earn points?+
Unless otherwise stated, the following do not generate points:
net purchases after discounts/reductions/promo codes/benefits/loyalty vouchers
delivery costs
gift cards / e-gift cards
gift wrapping and related services
discounted/sale products
Mystery Box and Discovery Box
Professional purchases/resale are also excluded.
When are the points credited? And when can they be withdrawn?+
Points are credited after final validation of payment and, where applicable, after expiry of the withdrawal period for distance sales.
They can be cancelled (in whole or in part) in case of cancellation, refund (total/partial), return, allocation error, fraud/attempted fraud (balance may become negative).
Do my points expire?+
Yes. The points are valid 12 months based on the last qualifying activity (eligible purchase, validated mission or qualifying action).
Without qualifying activity for 12 consecutive months, the balance expires and resets to zero. Any qualifying activity resets this period.
What are the Golden Club tiers and how do they evolve?+
The program consists of 4 levels over a rolling 12-month period:
Bronze: 200 to 499 points
Silver: 500 to 999 Points
Gold: 1000 to 1999 Points
Platinum: from 2000 Points
Your tier may change depending on the points accumulated over the last 12 months. If you change tiers, any unused benefits associated with the lower tier may be cancelled, subject to the applicable terms and conditions.
Is the Golden Club free?+
Yes. Membership is free, with no fees.
How do I use my vouchers? What rules apply?+
You can convert points into vouchers from your loyalty account. Vouchers:
are personal, non-transferable, and usable only once
are not convertible into cash
They are generally valid for 1 year (unless otherwise stated)
are not cumulative with each other
They do not apply to: gift cards/e-gift cards, Mystery Box, Discovery Box, discounted/sale products, and products that are occasionally excluded.
Voucher amounts indicated in the conditions (examples): €10 (200 pts), €20 (500 pts), €30 (1000 pts), €50 (2000 pts), €100 (every 2500 pts exchanged); some vouchers are reserved for Platinum members at the time of exchange.
What are GOLDAYS?+
GOLDAYS are one-off promotions where points earned on eligible purchases can be multiplied according to the tier:
Silver: x1.2
Gold: x1.5
Platinum: x2
The dates, perimeters and conditions are defined by Soleil d'Or and may change.
Mystery Box / Discovery Box: are they sent automatically?+
No. Boxes are not sent automatically when a threshold is crossed.
To benefit from this, you must complete the dedicated form, then use the personal promotional code when placing an order, according to the conditions indicated (minimum purchase, exclusions, validity, stocks).
In the event of a change of tier before the code is issued, the benefit may be lost depending on the conditions.
How does the sponsorship system work?+
Sponsorship allows both the referred customer and the sponsor to obtain a voucher (e.g., €15) under certain conditions (minimum purchase, exclusions, validity, non-cumulative), and after validation of the referred customer's order (and non-return within the applicable period).
I haven't received my points / my mission hasn't been validated, what should I do?+
Some tasks may require approval (immediate or delayed). If your balance does not change after a reasonable time, please contact the team: contact@parfumeriedusoleildor.com or 03 20 55 31 20
Shop in Lille
Where is the Parfumerie du Soleil d'Or store located?+
Yes, the in-store pickup in Lille it is possible. For any questions about your order or collection, you can contact us by email or phone.
Our perfumes
How to choose a perfume when you are hesitating between several options?+
Start with three simple criteria: style (fresh, woody, amber, gourmand), occasion (everyday, evening, gift), and intensity (subtle, noticeable). Then, compare a maximum of two or three options and test them on your skin.
If you are still undecided, the Parfumerie du Soleil d'Or team can guide you online or in store in Lille.
What is the difference between eau de toilette, eau de parfum and extrait de parfum?+
The main difference lies in the concentration and the finish. Generally, a higher concentration results in a denser, longer-lasting fragrance, but the outcome also depends on the formula and the individual skin type. The best indicator remains a skin test over a few hours.
How to test a perfume properly?+
Test first on a touchpad, then on skin (wrist or forearm). Wait at least 15–30 minutes to assess the heart rate, and a few hours for the fundus. Avoid performing multiple tests at the same time: a maximum of 2 or 3 per session.
How to apply perfume for better longevity?+
Apply to clean, ideally moisturized skin, focusing on pulse points (wrists, neck). Avoid rubbing after spraying: this may alter the fragrance's development.
How to make your perfume last longer?+
Two simple tips: moisturize your skin before applying and focus on "protected" areas (chest, neck, and the inside of clothing with care). You can also apply a light touch-up during the day rather than using too much at the start.
Are perfumes unisex?+
Very often, yes. The most reliable guide is the fragrance family and the desired style, rather than a "men's/women's" label. Choose what you like and what suits you.
How to preserve perfume?+
Keep it away from heat, light, and humidity, and tightly closed. Avoid the bathroom if possible. A significant change in smell or color may indicate that the fragrance has changed.
How to choose a perfume as a gift?+
If you have no information, aim for a balanced and easy-to-wear fragrance. If you have a clue (liked notes, usual perfume, style), even better: we can find a close alternative. If in doubt, ask for advice before ordering.
Our care
How do I choose a skincare product that's right for my skin type?+
Start by identifying your primary need: hydration, comfort, radiance, blemishes, or sensitivity. Then, choose a suitable texture (light if you tend to get oily easily, richer if your skin feels tight). If you're unsure, contact us with your skin type and routine: we'll guide you to a shortlist.
How to build a simple (morning/evening) routine?+
An effective routine can be very simple.
Morning: cleanse, moisturize, protect (if you use sunscreen).
Evening: cleanse, treat if necessary (serum/active ingredient), moisturize.
The best approach is to add the products gradually to see what works best.
How often should I use a serum, cream, or mask?+
Cream is generally used daily. A serum can be applied morning or evening depending on its formula, and a mask is best used once or twice a week. If a treatment is very active, it's best to start gradually (every other day) and then adjust according to your skin's tolerance.
Are these products suitable for sensitive skin?+
Some sensitive skin reacts to active ingredients or fragrances. Ideally, choose a gentler formula and test it on a small area before regular use. If in doubt, ask for advice, sharing your skin history (redness, tightness, reactions).
Can several active ingredients be combined (vitamin C, acids, retinol…)?+
Yes, but with caution. Some active ingredients can be irritating if combined or used too frequently. The simplest approach is to introduce one active ingredient at a time and then adjust as needed. If you are already using a potent active ingredient, avoid adding a second one without consulting a doctor.
What is the shelf life of a skincare product after opening?+
Most skincare products indicate a shelf life after opening (an “open jar” symbol in months). Store them away from heat and close the containers tightly. If the smell, texture, or color changes significantly, it's best to discontinue use.
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