Terms of sale

Last updated: February 5, 2026 at 8:00 PM.

Preamble

These General Terms and Conditions of Sale are entered into between:

on the one hand, Soleil d’Or SARL, operating under the name “Parfumerie le Soleil d'Or”, with share capital of €25,534, whose registered office is located at 22 rue de la Clef, Lille (59000), registered with the Lille Métropole Trade and Companies Register under no. 301 921 276, hereinafter referred to as “Le Soleil d' Or”,
and, on the other hand, any natural person or legal entity wishing to make a purchase via the website “ parfumeriedusoleildor.com ” or in-store at 22 rue de la Clef, 59800 Lille (France), hereinafter referred to as the “Buyer”.

1. PURPOSE

These General Terms and Conditions of Sale (GTCS) aim to define the contractual relationship between SOLEIL D’OR SARL and the Buyer, and the conditions applicable to any purchase made through Le Soleil d'Or’s online store and the boutique of the same name, whether the Buyer is a professional or a consumer. The purchase of a product or service through this website implies the Buyer’s full and unconditional acceptance of these GTCS. These GTCS shall prevail over any other general or specific conditions not expressly approved by Le Soleil d'Or.

Le Soleil d’Or reserves the right to amend these GTCS at any time, it being specified that the conditions applicable to the Buyer shall be those in force on the date the order is placed on the website.

2. FEATURES OF THE PRODUCTS AND SERVICES OFFERED

The products and services offered are those shown in the catalog published on Le Soleil d'Or’s online store. Each product or service is accompanied by a description. Catalog photographs are as accurate as possible but cannot guarantee perfect similarity with the product or service offered, particularly with respect to colors.

3. E-COMMERCE SAMPLING SERVICE

Le Soleil d’Or offers for sale on its online store the possibility of purchasing samples that are either provided by the brands or prepared in-store using the official fragrances supplied by the brands. Le Soleil d’Or offers several options:

Mystery Box (online offer) containing several samples selected based on the answers to a personality questionnaire. With a 100% satisfaction guarantee, the Buyer will receive a store credit voucher in an amount equal to the purchase price of the “Mystery Box”, which may be used to purchase a perfume on Le Soleil d’Or’s online store or in its boutique of the same name, for a period of one (1) month from the date it is emailed. The Buyer may not claim any compensation or refund from Le Soleil d’Or due to the samples not matching the Buyer’s expectations, in addition to the store credit voucher issued. This service, which is exclusively dedicated to fragrance discovery, is subject to the following terms of use:
- Order frequency: each customer may place a maximum of two Mystery Box orders per month (30 days);
- Mystery Box quantity: the number of samples per Mystery Box is set at five (5);
- Voucher validity: use of this voucher is strictly personal, may not be transferred to a third party, is valid for a single use only, for the purchase of a full-size fragrance, for one (1) month from the Mystery Box purchase date.

The online offer differs from the discovery box offer available in-store and does not include a store credit voucher.

Discovery Box: Le Soleil d’Or offers for sale on its online store and in its physical point of sale the possibility to create your own discovery selection consisting of five (5) samples. This discovery selection of samples is available for purchase via the “Discovery Box” product page. The Buyer may not claim any compensation or refund from Le Soleil d’Or due to the samples not matching the Buyer’s expectations, nor any store credit / promotional code in addition. This service, which is exclusively dedicated to fragrance discovery , is subject to the following terms of use:

- Order frequency: each customer may place only one sample order every thirty (30) days;
- Quantity per fragrance: only one sample per reference is allowed per order;
- Total quantity per order: the maximum number of samples per order is limited to five (5).

These restrictions are intended to ensure fair use of the services and to allow a greater number of customers to benefit from these offers.

Any order of products on the e-commerce website or in-store (except those included in the sampling service and Mystery Box) entitles the customer to request up to three (3) additional samples to complement the order. This request must be explicitly made by the customer in the cart’s “Add a message” field.

4. PRODUCT AVAILABILITY

Products are offered while stocks last.

In the event a product ordered, initially in stock, becomes unavailable, Le Soleil d'Or will inform the Buyer by email. Le Soleil d'Or will then specify the new delivery time if it exceeds twenty-one (21) days from the order date. In the event of such unavailability, the Buyer may choose to maintain or cancel the order, within seventy-two (72) hours from receipt of the email. If no response is received within the above-mentioned timeframe, the order will be deemed maintained. In the event the order is canceled, the order amount will be refunded to the Buyer.

5. PRICES

Prices shown in the catalog are prices including all taxes (VAT included) in euros, taking into account the VAT rate applicable on the day the order is placed. Any change in the rate may be reflected in the product price. Prices are indicated excluding delivery costs, which are specified later, before final validation of the order. Le Soleil d'Or reserves the right to modify its prices at any time, it being understood that the catalog price on the day of the order shall be the only price applicable to the Buyer.

Prices include order processing fees. The sale price is due upon order placement.

The order may be paid using the following methods:

By credit/debit card and digital wallets: Carte Bleue, Visa, Mastercard, American Express, Apple Pay, and Shop Pay. Your account will be charged at the time the order is validated online or in-store.
Via local payment solutions: Bancontact, iDEAL, Blik, and eps.
Via your PayPal account: by choosing PayPal payment, you will automatically be redirected to your PayPal account. Once the PayPal payment is validated, you will be able to complete your order on Le Soleil d’Or’s online store.
Pay in 4 interest-free installments via PayPal (online store only): for information about PayPal’s installment payment option, you may consult the provider’s website by clicking this link: https://www.paypal.com/fr/webapps/mpp/4x#A3;
By bank transfer within thirty (30) days of the order (online only), indicating the order reference in the transfer description and sending it to the bank account details provided in the order confirmation email. The goods are shipped after receipt of the transfer;
Soleil d’Or e-Gift Card: The Soleil d’Or e-Gift Card is valid for one (1) year from the date of purchase. It may be used to pay all or part of purchases made on our e-commerce website as well as in our physical boutique. After this period, the e-Gift Card will be considered expired and may no longer be used. The e-Gift Card may not be used to purchase another e-Gift Card. The e-Gift Card is neither exchangeable nor refundable, even partially, for cash or any other payment method.
By check, payable to “Parfumerie du Soleil d’Or”, within thirty (30) days of the order, indicating the order reference on the back of the check, accompanied by a copy of the Buyer’s ID, and mailed to: Parfumerie du Soleil d’Or, E-commerce Department, 22 rue de la Clef, 59800 Lille, France. The goods are shipped after receipt of the check. Payment by check is exclusively reserved for orders placed by phone. Orders placed directly on the website cannot be paid by check.

By exception, the price of treatment services booked on the “Le Soleil d’Or” online store is due on the day the service is provided.

The banking transaction is secure, and “Le Soleil d’Or” does not store the Buyer’s banking information in any way, in compliance with security standards (PCI DSS: Payment Card Industry Data Security).

The Buyer warrants to “Le Soleil d’Or” that they have any necessary authorizations to use the selected payment method. Le Soleil d’Or reserves the right to suspend or cancel an order in the event the Buyer’s bank refuses to validate or process the payment related to the order, or if the order is (or is suspected to be) fraudulent. Le Soleil d’Or assumes no costs attributable to the monetary transaction.

An invoice showing VAT will be sent by email by SOLEIL D’OR SARL to the Buyer. Regarding taxes, please refer to Article 12.

6. ORDER PROCESS

A Buyer wishing to purchase a product must first create a customer account on the website and provide the requested identification details.

The Buyer must then:

validate the order after reviewing the cart;
enter the delivery and billing address;
choose the method for receiving the goods (in-store pickup / home delivery / pickup point delivery);
choose the payment method (please ensure the banking details provided exactly match those registered with your bank to ensure proper processing of your payment);
confirm the order and payment.

Le Soleil d’Or will promptly email the Buyer confirmation of the recorded order. All data provided and the recorded confirmation shall constitute proof of the transaction. It is the Buyer’s responsibility to ensure the accuracy of the information provided, for which the Buyer alone is responsible.

Le Soleil d’Or will archive orders and order confirmations on a reliable and durable medium constituting a faithful copy, in accordance with Article 1348 of the French Civil Code. The computerized records of SOLEIL D’OR SARL’s online store shall be considered by the parties as evidence of communications, orders, payments, and transactions between them.

The Buyer is responsible for keeping the order number assigned by Le Soleil d'Or, which will be requested, in particular, for any subsequent claim.

Le Soleil d'Or reserves the right to refuse an order that appears abnormal, in particular with regard to the quantities ordered.

7. DELIVERY

Deliveries are made to the address provided by the Buyer. Shipments are sent via “Colissimo tracked with signature” to all destinations, except for North America (United States, Canada), where the Buyer may choose between FedEx International Economy and Colissimo. Shipping costs vary by geographic zone and are specified before final validation of the order.

If the maximum delivery time of thirty (30) days is exceeded and if the ordered Product(s) have not yet been shipped and if this delay is not due to force majeure, the Consumer may cancel the order by registered letter with acknowledgment of receipt sent to the following address:

SOLEIL D’OR SARL,

E-Commerce Department,

22 Rue de la Clef,

59800 LILLE

FRANCE

Upon receipt of the Consumer’s letter, and if delivery has not occurred in the meantime, SOLEIL D’OR SARL will refund the bank account charged at the time of the order as soon as possible, excluding any other compensation.

In the event of partial delivery, delivery may be made in several shipments, and the Consumer may cancel the order only for the undelivered balance.

Any delivery delay must be reported as soon as possible by the Consumer via our contact form: https://parfumeriedusoleildor.com/contactez-nous

So that SOLEIL D’OR SARL can initiate an investigation with postal services or the carrier. The Consumer is informed that the time required for an investigation is variable and beyond SOLEIL D’OR SARL’s control. If the package is found during the investigation, it will be immediately forwarded to the delivery address specified in the Consumer’s order.

However, if at the end of this investigation the parcel containing the Product(s) is confirmed lost, SOLEIL D’OR SARL will, at its own expense, reship the Product(s) to the Consumer or, if definitively unavailable, refund the sums collected to the Consumer’s bank account charged at the time of the order, in accordance with these General Terms and Conditions of Sale.

Upon receipt of the products, the Buyer must check the condition and quantities delivered and verify the contents of the parcel in the presence of the carrier before signing the delivery slip. In the event of damage or missing items, the Buyer must make specific reservations on the delivery slip and refuse delivery of the parcel.

If no reservations are made, or if reservations are insufficient, Le Soleil d’Or reserves the right to refuse coverage of transport-related damage. Once the Buyer has signed the delivery slip without specific reservations, the liabilities of the carrier and Le Soleil d’Or shall be released with respect to any damage that may have occurred during delivery operations.

For deliveries outside France, shipments are made under Incoterm DAP (Delivered At Place). The Seller covers transport to the delivery address provided by the Buyer.

However, any customs duties, local taxes, or import fees required by the authorities of the destination country remain the sole responsibility of the Buyer, the Recipient, and/or the Consumer. These fees are not included in the total order price nor in the shipping charges displayed on the Website.

In the event of refusal to pay these amounts by the Buyer, the Recipient, and/or the Consumer, the parcel may, in accordance with the carrier’s rules and/or the competent authorities, be returned to the sender or abandoned/destroyed.

If the parcel is returned to Soleil d’Or: a refund may be issued after receipt of the parcel, less the initial shipping costs actually borne (when non-recoverable) and the return costs actually charged by the carrier.

If the parcel is destroyed, abandoned, or not returned to Soleil d’Or: no refund may be issued, as the goods are not recovered. Any destruction or handling fees charged by the carrier and/or the authorities shall remain the responsibility of the Buyer.

The Buyer, the Recipient, and/or the Consumer is advised to contact their local customs authorities in order to anticipate any such fees.

8. WITHDRAWAL & RETURNS

The Buyer, a natural person acting as a non-professional, benefits from a statutory withdrawal period of fourteen (14) days from receipt of the product to return it to the Seller for an exchange or refund, in accordance with the terms set out below.

8.1. General return conditions

The return will be accepted provided that the following conditions are met:

The product must not be used or opened;
It must be returned in its original packaging, with tags intact;
Packaging, cushioning, and return shipping costs are borne by the Buyer, unless the return is eligible for a prepaid return label;
The product must be returned in perfect condition.

Failing this, the Seller reserves the right to refuse the exchange or refund.

8.2. Withdrawal procedure

The Buyer informs Le Soleil d’Or of their decision to withdraw before the expiration of the 14-day period, by sending the withdrawal form (below) by registered letter with acknowledgment of receipt to the following address:

S0LEIL D'OR SARL (SOLEIL D'OR),
22 Rue de la Clef,
59800 LILLE
FRANCE

WITHDRAWAL FORM:

For the attention of SOLEIL D’OR SARL, operating under the name “Parfumerie le Soleil d'Or”, with share capital of €25,534, whose registered office is located at 22 rue de la Clef, Lille (59000), registered with the Lille Métropole Trade and Companies Register under no. 301 921 276,

I hereby notify you of my withdrawal from the order relating to the sale of the following product(s):

Order date: ………………….

Order no.: ………………….

Buyer name: ………………….

Buyer address: ………………….

Date of request: ………………….

Buyer signature (paper version)

8.3. Return terms

Products must be returned in perfect condition and in their original packaging. The Buyer is advised to return the product with tracking or by registered mail, with a declared value corresponding to the price of the returned product, and to insure the returned product to cover the risk of loss or damage.

Subject to the returned product being in perfect condition, a refund of all sums paid, including delivery costs (at the standard rate), will be issued by Le Soleil d’Or using the same payment method used by the Buyer, unless the Buyer expressly agrees to use another payment method.

8.4. Destinations eligible for a prepaid return label

A prepaid return label may be offered on a case-by-case basis, depending on the destination and after approval by our customer service.

To request a return, contact: contact@parfumeriedusoleildor.com with your order number. After approval, a label will be sent to you if you are in an eligible destination.

Any return that is not authorized or not approved in advance will be refused.

8.5. Items excluded from returns

The following are neither taken back, exchanged, nor refunded:

Personalized or made-to-order products;
Hygiene or beauty products whose seal, blister pack, or cellophane has been opened or broken (perfumes, cosmetics, etc.);
Clearance or promotional products (see 8.6);
Discovery Box and Mystery Box;
Gift cards.

8.6. Exchanges for discounted items

Products purchased during sale periods are not refundable or exchangeable, in accordance with Article 8.5.

An exchange may nevertheless be possible within 14 days of receipt, if:

The product is unused, unopened, and in its original packaging;
The product has a design defect or a lack of conformity;
The exchange request has been approved in advance by our customer service via our form or by email at contact@parfumeriedusoleildor.com

In this case, return shipping costs are borne by Soleil d’Or and a prepaid return label is sent if the destination is eligible (see 8.4).

The exchange may be carried out:
- In-store in Lille;
- Or remotely, via postal return.

No refund may be requested for a discounted product.

9. WARRANTY

The Product(s) are subject to the conditions and warranties provided by French law.

Accordingly, the Products offered by the Seller on the Website are subject to the statutory warranties set out in Articles L.217-4, L.217-5, L.217-12 and L.211-13 of the French Consumer Code, as well as Articles 1641 and 1648 of the French Civil Code:

Article L.217-4 of the French Consumer Code:

“The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

The seller is also liable for lack of conformity resulting from packaging, assembly instructions, or installation where such installation was the seller’s responsibility under the contract or was carried out under the seller’s responsibility.”

Article L.217-5 of the French Consumer Code:

“Goods conform to the contract:

1° If they are fit for the use normally expected of similar goods and, where applicable:

- if they match the description given by the seller and have the qualities that the seller presented to the buyer as a sample or model;
- if they have the qualities that a buyer may legitimately expect in light of public statements made by the seller, the producer, or the producer’s representative, particularly in advertising or labeling;

2° Or if they have the characteristics agreed upon by the parties or are fit for any special use sought by the buyer, brought to the seller’s attention, and accepted by the seller.”

Article L.217-7 of the French Consumer Code:

“Lack of conformity defects appearing within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.

For second-hand goods, this period is set at six months.

The seller may rebut this presumption if it is incompatible with the nature of the goods or the lack of conformity claimed.”

Article L.217-12 of the French Consumer Code:

“Any action resulting from lack of conformity is time-barred two years after delivery of the goods.”

Article L.211-13 of the French Consumer Code:

“The provisions of this section do not deprive the buyer of the right to bring an action for hidden defects as provided for in Articles 1641 to 1649 of the Civil Code, or any other contractual or non-contractual action recognized by law.”

Article 1641 of the French Civil Code:

“The seller is bound by the warranty against hidden defects in the item sold that render it unfit for its intended use, or that so diminish that use that the buyer would not have purchased it, or would have paid a lower price, had they known of the defects.”

Article 1644 of the French Civil Code:

“In the case of Articles 1641 and 1643, the buyer may choose either to return the item and be refunded the price, or to keep the item and receive a partial refund.”

Article 1648 of the French Civil Code:

“An action resulting from hidden defects must be brought by the purchaser within two years from discovery of the defect.

In the case provided for by Article 1642-1 , the action must be brought, on pain of being time-barred, within one year following the date on which the seller may be discharged from defects or apparent lack of conformity.”

These statutory warranties apply independently of any commercial warranty.

It is further specified that statutory warranties do not apply to normal wear and tear of the Products, failure to follow care instructions, or damage caused by factors external to the Products.

Likewise, SOLEIL D’OR SARL cannot be held liable for misuse and/or intensive use of products by the Consumer.

All products supplied by SOLEIL D’OR SARL benefit from the statutory warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code. The Buyer has three (3) days from discovery of the defect to invoke the warranty against hidden defects, via our contact form: https://parfumeriedusoleildor.com/contactez-nous

or by registered letter with acknowledgment of receipt to the following address:

SOLEIL D’OR SARL,

22 Rue de la Clef,

59800 LILLE

FRANCE

Risks associated with return transportation are borne exclusively by the Consumer.

Le Soleil d’Or will review returned Products as soon as possible. If non-conformity is found, a refund will be issued to the original payment method, subject to receipt of the Products in a condition allowing such verification. This refund will be made within a maximum of fourteen (14) days from receipt of the Products by Le Soleil d’Or.

10. PROMOTIONAL GIFTS AND COMMERCIAL OFFERS

As part of occasional commercial operations, the Company may offer products or samples free of charge, subject to certain conditions. These gifts are not part of the purchased products but constitute conditional benefits linked to the purchase.

Eligibility for these offers is defined by specific criteria, such as:

the total cart amount,
the purchase of a specific product or brand,
or a particular combination of products.

Gifts are offered while supplies last, without any guarantee of availability. In the event of a stockout, the Company reserves the right to replace the originally planned gift with an equivalent product. These gifts are not an integral part of the order in a contractual sense.

Materials accompanying gifts (including explanatory cards, thank-you notes, flyers, or booklets) are considered informational items and do not constitute contractual products.

In the event of a full or partial return of an order that included a gift, the customer agrees to return the gift as well, in perfect condition (see Return Conditions). Failing this, the Company may deduct the commercial value of the gift from the refund or store credit granted, based on its public retail price including VAT as displayed online or in-store, in euros (€).

These conditions also apply to orders placed online and collected in-store. No gift may be added retroactively if the conditions were not met at the time the order was placed. Gift availability for in-store pickup remains subject to stock on hand at the time of pickup.

A single individual, postal address, or email address may benefit from a promotional offer with a gift only once, unless otherwise stated. Any abusive or fraudulent use of offers (multiple canceled orders, repeated account creation, etc.) may result in cancellation of the benefits concerned and suspension of eligibility for future offers.

11. LIABILITY

In the online sales process, Le Soleil d’Or is bound only by an obligation of means; its liability cannot be engaged for damage resulting from use of the Internet network, such as data loss, intrusion, viruses, service interruption, or other involuntary issues.

Le Soleil d’Or may be released from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the Buyer, to an unforeseeable and unavoidable act of a third party to the contract, or to a force majeure event as defined in Article 1218 of the French Civil Code.

For professional Buyers, Le Soleil d’Or cannot be held liable for indirect damages or losses such as loss of profit or expected savings, loss of revenue, loss of customers, loss of data or files, or damage to brand image. Any sums that could be charged to Le Soleil d’Or if its liability were engaged for any reason shall be limited to the amounts actually paid by the professional Buyer.

12. INTELLECTUAL PROPERTY

All elements of SOLEIL D’OR SARL’s online store are and remain the exclusive intellectual property of SOLEIL D’OR SARL or its partners.

No one is authorized to reproduce, exploit, redistribute, or use, in any capacity whatsoever, even partially, elements of the website, whether software, visual, or audio.

Le Soleil d’Or also owns the French trademarks “SOLEIL D’OR” registered with INPI. Accordingly, the Buyer is informed that any reproduction and/or imitation of these trademarks without SOLEIL D’OR SARL’s express prior authorization constitutes an act of infringement and may engage the Buyer’s liability.

13. TAXES OUTSIDE THE EUROPEAN UNION

Orders shipped and invoiced outside the European Union are exempt from VAT. Customs duties, local taxes and/or customs clearance fees may be required upon arrival in the destination country. Where applicable, these fees are the sole responsibility of the Buyer, the recipient, and/or the Consumer.

U.S.-specific note: Under U.S. customs regulations (the “De Minimis” threshold), orders with a total value below USD $800 are generally exempt from customs duties and import taxes.

Any taxation applied to the parcel does not constitute grounds for a return.

In the event of refusal to pay these fees by the Buyer or the recipient, the parcel may, in accordance with the carrier’s rules and/or the competent authorities, be returned to the sender or abandoned/destroyed.

If the parcel is returned to Le Soleil d’Or, the order may be refunded after receipt of the parcel, less the initial shipping costs actually borne by Le Soleil d’Or (when non-recoverable) and the return costs charged by the carrier, up to a maximum of €15 incl. VAT.
If the parcel is destroyed, abandoned, or not returned to Le Soleil d’Or, no refund may be issued, as the goods are not recovered.

14. GOVERNING LAW AND JURISDICTION

Sales of products by SOLEIL D’OR SARL are governed by French law regardless of the customer’s country of residence and the place where the order is placed or delivery occurs.

Any dispute relating to the existence, interpretation, performance, or termination of the contract entered into between le paravent and the customer, even in the event of multiple defendants, shall, failing an amicable agreement, fall within the exclusive jurisdiction of the Commercial Court of Lille.

In addition, the language of these terms and conditions is French. Accordingly, if these terms and conditions are translated into other languages, only the French version shall prevail.

In the event of a dispute arising between the parties due to the performance or interpretation of these terms, the parties agree, prior to any legal action, that any claim will be subject to a formal notice sent by registered letter with acknowledgment of receipt.

The parties will endeavor to find an amicable resolution to the dispute.

If the parties have not reached an amicable resolution of the dispute within fourteen (14) days following the sending of the letter referred to in the preceding paragraph, either party may initiate any appropriate proceedings.

Pursuant to Article L.612-1 of the French Consumer Code: “Any consumer has the right to free recourse to a consumer mediator for the amicable resolution of a dispute between the consumer and a professional.”

Disputes within the scope of Article L.612-1 of the French Consumer Code are those defined in Article L.611-1 of the French Consumer Code, namely contractual disputes relating to the performance of a sales or services contract between a consumer and a professional.