Terms of sale

Last updated: 25 August 2026.

Preamble

These terms and conditions of sale are entered into between:

on the one hand, Soleil d'Or SARL, trading under the name "Parfumerie le Soleil d'Or", with a share capital of 25,534 euros, whose registered office is at 22 rue de la Clef, Lille (59800), registered with the Lille Métropole trade and companies register under no. 301 921 276, hereinafter referred to as "Le Soleil d'Or",

and, on the other hand, any natural or legal person wishing to make a purchase via the website "parfumeriedusoleildor.com" or in the boutique at 22 rue de la Clef, 59800 Lille (France), hereinafter referred to as "the Buyer".

The products are offered for retail sale and for the Buyer's strictly personal use. Any order that plainly does not correspond to a retail sale, in particular in view of the quantities ordered or where it reveals an intention of unauthorised resale, as well as any fraudulent order or order presumed to be such, may be treated by Le Soleil d'Or as null and void.

1. Purpose

The purpose of these Terms and Conditions of Sale (the "Terms") is to define the contractual relationship between SOLEIL D'OR SARL and the Buyer, and the conditions applicable to any purchase made through Le Soleil d'Or's online store and the boutique of the same name, whether the Buyer is a business or a consumer. The purchase of goods or services through this site implies the Buyer's unreserved acceptance of these Terms. These Terms shall prevail over any other general or particular conditions not expressly agreed to by Le Soleil d'Or.

Le Soleil d'Or reserves the right to amend these Terms at any time, it being specified that the conditions applicable to the Buyer shall be those in force on the date of their order on the site.

The Buyer acknowledges having been provided, prior to placing their order and in a legible and comprehensible manner, with the information required by article L.221-5 of the French Consumer Code: the essential characteristics of the products, their price, delivery costs and timeframes, the identity and contact details of Le Soleil d'Or, information relating to the right of withdrawal and to statutory guarantees, and the availability of recourse to a consumer mediator.

2. Characteristics of the products and services offered

The products comply with French legislation in force. The import of perfumery and cosmetic products may nevertheless be subject to restrictions or to local authorisation in the destination country, in particular because of their alcohol content or their transport classification.

It is for the Buyer to check, before placing an order, what import is permitted with the competent authorities in their country. Le Soleil d'Or cannot be held liable for any holding, seizure or destruction of the products by the customs authorities of the destination country.

The products and services offered are those appearing in the catalogue published on Le Soleil d'Or's online store. Each product or service is accompanied by a description. The photographs in the catalogue are as accurate as possible but cannot guarantee a perfect likeness to the product or service offered, particularly as regards colours.

3. The e-commerce sampling service

Le Soleil d'Or offers for sale on its online store the possibility of purchasing samples that are either supplied by the brands or made up in the boutique using the official juices supplied by the brands. Le Soleil d'Or offers several options:

Mystery Box containing several samples selected on the basis of answers to a personality questionnaire. As this service is dedicated exclusively to olfactory discovery, the Buyer may not claim compensation or a refund from Le Soleil d'Or on the grounds that the samples did not match their expectations. It is subject to the following conditions of use:

• Order frequency: each customer may place only two Mystery Box orders per month (30 days);
• Mystery Box quantity: the number of samples per box is set at five (5).

Discovery Box: Le Soleil d'Or offers for sale on its online store and at its physical point of sale the possibility of composing your own discovery selection of 5 samples. This selection is available for purchase via the "Discovery Box" product page. The Buyer may not claim compensation or a refund from Le Soleil d'Or on the grounds that the samples did not match their expectations. As this service is dedicated exclusively to olfactory discovery, it is subject to the following conditions of use:

• Order frequency: each customer may place only one sample order every thirty (30) days;
• Quantity per fragrance: only one sample per reference is permitted per order;
• Total quantity per order: the maximum number of samples per order is limited to five (5).

These restrictions are intended to ensure fair use of the services and to allow a greater number of customers to benefit from these offers.

Any order of products on the e-commerce site or in the boutique (with the exception of those included in the sampling service and Mystery Box) entitles the customer to request a maximum of 3 additional samples with the order. This request must be made explicitly by the customer in the "Add a message" field of the basket.

4. Product availability

Products are offered subject to available stock.

Where a product ordered, initially in stock, becomes unavailable, Le Soleil d'Or will inform the Buyer by email and indicate the new delivery timeframe. The Buyer may then, as they prefer, maintain or cancel their order. In the event of cancellation, or if the Buyer does not accept the new timeframe offered, Le Soleil d'Or will refund all sums paid within fourteen (14) days at the latest of the cancellation request or of the refusal of the new timeframe. The Buyer retains, in any event, the right to cancel their order and obtain a refund for as long as the product has not been dispatched.

5. Prices

The prices shown in the catalogue are given in euros or, for certain markets, in the Buyer's local currency (in particular pounds sterling, US dollars, Canadian dollars, Swiss francs or Australian dollars, depending on the country of delivery). The applicable currency is displayed before final confirmation of the order. For orders delivered outside the European Union, sales are made exclusive of French VAT, under the export exemption; the applicable pre-tax amount is displayed before final confirmation of the order. Any change in the VAT rate or in the applicable regulations may be passed on to the price of the products.

Prices are shown exclusive of delivery costs, which are specified later, before final confirmation of the order.

Orders delivered outside the European Union are shipped under the DAP (Delivered At Place) Incoterm: any customs duties, import taxes, local VAT and clearance charges are not included in the price of the products or in the delivery costs. They remain payable solely by the Buyer and are due on arrival in the destination country.

Le Soleil d'Or reserves the right to amend its prices at any time, it being understood that the price shown in the catalogue on the day of the order shall be the only one applicable to the Buyer.

Retention of title. Le Soleil d'Or retains full ownership of the products ordered until the price has been paid in full, in principal and incidentals. For consumer Buyers, the risk of loss or damage passes at the moment the Consumer, or a third party designated by them other than the carrier, takes physical possession of the products, in accordance with article L216-4 of the French Consumer Code. For business Buyers, risk passes when the products are handed over to the carrier.

Payment by bank transfer. For orders paid by bank transfer, the goods are dispatched only once payment has been received. Failing receipt of the transfer within thirty (30) days of the order, the order is automatically cancelled at no cost to the Buyer.

Prices charged on the e-commerce site and in the boutique may differ. This difference between the two channels cannot form the basis of a claim for a refund, whether in full or in part.

The prices shown include order processing costs. The sale price is due upon ordering.

Orders may be paid for by the following means:

• By payment card and digital wallets: Carte Bleue, Visa, Mastercard, American Express and Apple Pay. Your account will be debited when the order is confirmed online or in the boutique.
• Via local payment solutions: Bancontact, iDEAL, Blik and eps.
• Via your PayPal account: by choosing to pay via PayPal, you will be automatically directed to your PayPal account. Once payment has been confirmed, you will be able to complete your order on Le Soleil d'Or's online store.
• Payment in 4 interest-free instalments via PayPal (from the online store only): for any information on the instalment payment offered by PayPal, you may consult that provider's website: https://www.paypal.com/fr/webapps/mpp/4x#A3;
• Payment in instalments via Klarna (from the online store only, depending on the country of delivery and subject to acceptance by Klarna): by choosing Klarna, you will be directed to that provider in order to confirm your payment schedule, after which you will be able to finalise your order on Le Soleil d'Or's online store. The number of instalments and the applicable terms depend on the country of delivery. The instalment payment offered by Klarna is governed by that provider's terms, available on its website: https://www.klarna.com/fr/;
• By bank transfer within 30 days of the order (online only), quoting the order reference in the transfer description and sending it to Le Soleil d'Or's bank account provided in the confirmation email. The goods are dispatched once the transfer has been received;
• Soleil d'Or e-Gift Card: valid for one (1) year from the date of purchase. It may be used to pay for all or part of purchases made on our e-commerce site as well as in our physical boutique. After that period, the e-Gift Card will be treated as expired. It cannot be used to purchase another e-Gift Card and is neither exchangeable nor refundable, even in part.

The card transaction is secure and Le Soleil d'Or does not under any circumstances retain the Buyer's payment card details, in compliance with the applicable security standards (PCI DSS: Payment Card Industry Data Security).

The Buyer warrants to Le Soleil d'Or that they hold any authorisations necessary to use the payment method they have chosen. Le Soleil d'Or reserves the right to suspend performance of the order or to cancel it where the bank refuses to authorise payment, or where the order proves to be, or is suspected of being, fraudulent. Le Soleil d'Or bears no cost attributable to the currency transaction.

An invoice showing VAT will be sent by email by SOLEIL D'OR SARL to the Buyer. Regarding taxes, please refer to article 14.

6. Ordering process

6.1. Placing an order

A Buyer wishing to purchase a product must first create a customer account on the site and provide the identification details requested.

They must then:

• confirm their order after checking their basket;
• provide their delivery and billing address;
• choose how they wish to receive the goods (collection in store / delivery to their address / delivery to a pickup point);
• choose their payment method (please ensure that the payment details provided match exactly those registered with your bank);
• confirm their order and payment.

Le Soleil d'Or will send the Buyer confirmation of the recorded order by email without delay. All data provided and the recorded confirmation shall serve as proof of the transaction. It is for the Buyer to ensure the accuracy of the information provided, for which they alone are responsible.

Le Soleil d'Or will archive orders and order confirmations on a reliable and durable medium constituting a faithful copy, in accordance with article 1348 of the French Civil Code. The computerised records of SOLEIL D'OR SARL's online store shall be regarded by the parties as proof of the communications, orders, payments and transactions between them.

It is for the Buyer to keep the order number assigned to them, which will be requested in particular for any subsequent claim.

Le Soleil d'Or reserves the right to refuse an order that appears abnormal, in particular in view of the quantities ordered.

6.2. Combating fraud and abusive practices

Definitions. The following constitute, without limitation, fraud or abusive practices for the purposes of these Terms:

• identity theft or the use of stolen or unauthorised means of payment;
• the creation of multiple accounts intended to misuse offers, promotional codes or loyalty benefits;
• initiating unjustified or fraudulent chargeback procedures, in particular where delivery has actually taken place and is evidenced by the proof of shipment and tracking retained by Le Soleil d'Or;
• false or repeated statements intended to obtain refunds, credits or replacements improperly;
• unjustified refusal to pay customs duties or import charges followed by a request for a refund or a chargeback;
• any conduct liable to harm the security, integrity or fairness of the service, our customers or our partners.

Precautionary measures. Where there are serious and consistent indications suggesting conduct of the kind described above, Le Soleil d'Or reserves the right to:

• immediately suspend, as a precautionary measure, access to the customer account and/or the confirmation of orders in progress;
• block the use of promotional instruments (codes, credits, referrals);
• cancel benefits obtained in breach of these Terms;
• request additional information (proof of identity, address, means of payment) in order to verify the situation.

Retention of evidence. Le Soleil d'Or retains all evidential material relating to each order: connection logs, order confirmations, proof of shipment, tracking numbers, proof of delivery, customs documents and exchanges with the customer. This material may be provided to the bank, the payment provider, the competent authorities or any anti-fraud body in the event of a dispute or chargeback procedure.

Notification. Save where impossible (security requirements, imminent risk or a court decision), the Buyer is informed by email of the measure taken and of its essential grounds. They have eight (8) calendar days to submit their observations to: contact@parfumeriedusoleildor.com. Failing a substantive reply within that period, Le Soleil d'Or may proceed to close the customer account permanently.

Account closure. Closure entails the cancellation of any unused benefits obtained in breach of these Terms. Orders placed before closure will be cancelled; a refund may be offered in accordance with these Terms. Facts liable to constitute an offence may be reported to the competent authorities and to the payment providers concerned, in accordance with the law.

7. Deliveries

Deliveries are made to the address given by the Buyer. Shipments are sent by "Colissimo tracked with signature" for most destinations, and by FedEx International, with end-to-end tracking, for the United Kingdom, the United States and Canada. Delivery costs vary according to geographic zone and are specified before final confirmation of the order.

Where the maximum delivery period of thirty (30) days is exceeded, and provided that this is not due to an event of force majeure, the Consumer may terminate their order, having first required Le Soleil d'Or to carry out the delivery, by registered post with acknowledgement of receipt or by any writing on another durable medium addressed to: SOLEIL D'OR SARL, Service E-Commerce, 22 rue de la Clef, 59800 Lille, France, or by email to contact@parfumeriedusoleildor.com.

From receipt of that request, and if delivery has not taken place in the meantime, SOLEIL D'OR SARL will refund the Buyer all sums paid, within fourteen (14) days at the latest of receipt of the request for termination, to the bank account debited when the order was placed, without prejudice to the rights the Consumer holds under the mandatory provisions of the French Consumer Code.

In the event of partial delivery, delivery may be made in several instalments, and the Consumer may cancel their order only as regards the undelivered balance.

Any delivery delay must be reported by the Consumer as soon as possible via our contact form: https://parfumeriedusoleildor.com/contactez-nous, so that SOLEIL D'OR SARL can have an investigation carried out with the postal services or the carrier. If, in the course of that investigation, the parcel is found, it will immediately be forwarded to the delivery address designated in the order.

SOLEIL D'OR SARL will provide the Consumer with a response within a maximum of thirty (30) working days from the opening of the investigation. If, at the end of that period, the parcel has not been located or delivered, SOLEIL D'OR SARL will offer the Consumer, at their choice, a reshipment of the Products at its own expense or a full refund of the sums received, delivery costs included.

Compensation procedures conducted with carriers may extend beyond that period, sometimes for several months. Those procedures concern only the relationship between SOLEIL D'OR SARL and its transport provider: they in no way condition the handling of the Consumer's request, no refund being subject to the closure of an investigation or to the formal declaration of the loss of the parcel by the carrier.

The thirty (30) working day period does not apply to parcels held by the customs authorities, parcels awaiting payment of duties and taxes by the recipient, or parcels held or returned as a result of an incomplete address or a failure to collect within the timeframe set by the carrier. In these cases, release depends on action by the recipient or by a third-party administration.

Should the parcel finally be delivered to the Consumer after a refund or a reshipment, the Consumer shall inform SOLEIL D'OR SARL, which will offer them the choice of either keeping the Products by paying for the order again, or returning them at SOLEIL D'OR SARL's expense.

These provisions apply without prejudice to the rights the Consumer holds under articles L216-1 et seq. of the French Consumer Code.

On receipt of the products, the Buyer is advised to check the condition and quantities of the order delivered and, so far as possible, to verify the contents in the presence of the carrier. In the event of damage or a missing product, the Buyer is invited to record specific reservations on the delivery note and, where appropriate, to refuse delivery of the parcel. The absence of reservations on delivery does not, however, prevent a consumer Buyer from exercising their right of withdrawal or the statutory guarantees provided for in article 9.

For deliveries outside France, shipments are made under the DAP (Delivered At Place) Incoterm. In practical terms, Le Soleil d'Or covers transport as far as the delivery address given by the Buyer, but customs duties, import taxes, local VAT and clearance charges are never included in that transport: they are payable by the Buyer, the Recipient and/or the Consumer at the time of import, in addition to the order price and delivery costs.

Distinction between delivery costs and customs duties. Any offer of reduced-rate or free delivery, in particular above a purchase threshold, applies exclusively to transport costs. It does not under any circumstances cover the customs duties, import taxes or clearance charges applicable outside the European Union, which remain payable in full by the Buyer, the Recipient and/or the Consumer, whatever the value of the order and irrespective of any waiver of shipping costs.

These charges vary according to the destination country and local regulations; Le Soleil d'Or has no control over them and cannot estimate their amount in advance. The Buyer is invited to make enquiries with the customs services in their country before placing any order.

For certain destinations, the carrier may advance the import duties and taxes on the recipient's behalf and invoice them, in addition, for its own clearance or disbursement (advance) fees. Those charges are likewise payable solely by the Buyer, the Recipient and/or the Consumer.

Placing an order constitutes acknowledgement and acceptance by the Buyer of the customs obligations applicable in the destination country. Any taxation of the parcel on import is not an admissible ground for a return, a withdrawal, a dispute or a chargeback.

Where the Buyer or the Recipient refuses to pay the customs duties and/or clearance charges, or refuses to collect the parcel on import, such conduct cannot be treated as a valid exercise of the right of withdrawal. No return can be arranged by Le Soleil d'Or; the parcel may, in accordance with the rules of the carrier and/or the competent authorities, be abandoned or destroyed. Any destruction costs remain payable by the Buyer and no refund can be made.

Should the parcel be returned to Le Soleil d'Or because the customs duties were not paid or the parcel was refused, a refund may be considered after receipt and inspection of the condition of the parcel, less the outbound shipping costs actually borne by Le Soleil d'Or — including where delivery had been presented as free — and the return costs actually invoiced by the carrier. No refund will be made if the parcel is received in poor condition or if the products are not resaleable.

These provisions do not affect the rights that a consumer Buyer holds under the right of withdrawal (article 8) and the statutory guarantees (article 9).

8. Withdrawal & returns

A Buyer who is a natural person acting as a consumer has a withdrawal period of fourteen (14) days from receipt of the product, in accordance with article L.221-18 of the French Consumer Code, without having to give reasons for their decision or to bear any costs other than those set out below. This period applies to all eligible products defined in this article.

8.1. Online withdrawal feature

In accordance with article L.221-21 of the French Consumer Code, Le Soleil d'Or provides the Buyer with a free and easily accessible online withdrawal feature, entitled "Withdraw from the contract".

This feature is available at all times, from every page of the site (footer) as well as from the "My account" area, throughout the withdrawal period. There, the Buyer identifies the order concerned, selects the product or products, declares their decision to withdraw, and then confirms that decision (a two-step process). A dated acknowledgement of receipt of the withdrawal is sent to them without delay on a durable medium (email).

Use of this feature relieves the Buyer of the need to use the model withdrawal form.

8.2. Other ways of exercising the right of withdrawal

The Buyer may also notify their decision to withdraw by means of any unambiguous statement, in particular:

• by email to contact@parfumeriedusoleildor.com, quoting their order number;
• using the model withdrawal form reproduced below, sent electronically or by post.

No particular form, and registered post in particular, is required in order to exercise this right.

MODEL WITHDRAWAL FORM (to be completed and returned only if the Buyer wishes to withdraw from the contract without using the online feature).

For the attention of SOLEIL D'OR SARL, trading under the name "Parfumerie le Soleil d'Or", 22 rue de la Clef, 59800 Lille, registered with the Lille Métropole trade and companies register under no. 301 921 276 — email: contact@parfumeriedusoleildor.com:

I hereby give notice of my withdrawal from the contract for the sale of the following product(s):

• Ordered on / received on: ………………
• Order number: ………………
• Name of consumer(s): ………………
• Address of consumer(s): ………………
• Date: ………………
• Signature of consumer(s) (only where notice is given on paper): ………………

8.3. Condition of the returned product

To qualify for a refund, products must be returned in a condition allowing them to be resold, in their original packaging and with their labels and accessories.

The Buyer may be held liable only for any depreciation of the products resulting from handling other than what was necessary to establish their nature, characteristics and proper functioning, in accordance with article L.221-23 of the French Consumer Code.

Hygiene and beauty products unsealed after delivery are governed by article 8.5.

8.4. Return arrangements and costs

The Buyer has fourteen (14) days from notifying their decision to withdraw in which to return the products.

The direct costs of returning the products are payable by the Buyer, in accordance with article L.221-23 of the French Consumer Code.

To make returns easier, Le Soleil d'Or provides the Buyer, as part of the returns procedure, with a prepaid Colissimo return label including tracking and insurance. Where the Buyer uses this label, a flat amount of eight (8) euros is deducted from the refund, whatever the actual cost of the return borne by Le Soleil d'Or. This flat fee applies to returns carried by Colissimo, the list of eligible destinations for which appears in the Return and Refund Policy.

For destinations not served by this label, the return is carried by FedEx: no flat fee applies and the amount deducted corresponds to the actual cost of the return invoiced by the carrier, from approximately twenty-five (25) euros depending on the country and the weight of the parcel. This amount is communicated to the Buyer before shipment and deducted from the refund.

The Buyer may also return the products using the carrier of their choice and at their own expense; in that case, no flat amount is deducted. A tracked shipment, with a declared value corresponding to the price of the product, is then recommended.

Return address: SOLEIL D'OR SARL — Service e-commerce, 22 rue de la Clef, 59800 Lille, France.

8.5. Products excluded from the right of withdrawal

In accordance with article L.221-28 of the French Consumer Code, the following cannot be taken back, exchanged or refunded under the right of withdrawal:

• products made to the Buyer's specifications or clearly personalised;
• hygiene or beauty products (fragrances, cosmetics, etc.) whose seal, blister or cellophane has been opened or broken, which cannot be returned for reasons of health protection or hygiene;
• the "Discovery Box" and the "Mystery Box" (sampling products);
• gift cards.

8.6. Prepaid return label: zones and rates

The prepaid Colissimo return label at the flat rate of eight (8) euros (article 8.4) is available for returns from mainland France and Overseas France, the European Union, the United Kingdom, Switzerland and Australia. For other destinations, the return is carried by FedEx on the terms set out in article 8.4. Full details of zones, carriers and rates appear in the Return and Refund Policy.

8.7. Refund

In the event of withdrawal, Le Soleil d'Or refunds all sums paid by the Buyer, including standard delivery costs, within fourteen (14) days at the latest of the date on which it is informed of the decision to withdraw. The refund is made using the same payment method as that used for the order, unless the Buyer expressly agrees otherwise.

Le Soleil d'Or may defer the refund until the products have been recovered or until the Buyer has provided proof of their shipment, whichever occurs first.

No restocking fee is applied where the right of withdrawal is exercised.

8.8. Products in a sale or on promotion

The right of withdrawal applies to products purchased in a sale, on promotion or as clearance stock on the same terms as any other product, subject to the eligibility conditions (article 8.3) and the statutory exclusions (article 8.5).

Beyond the statutory right of withdrawal, Le Soleil d'Or may offer, as a commercial gesture, exchange facilities for products in a sale or on promotion; these facilities are governed by the conditions set out in the Refund Policy and do not reduce the rights the Buyer holds under the law.

9. Statutory guarantees

All products sold by SOLEIL D'OR SARL benefit from the statutory guarantees provided by French law, independently of any commercial warranty. How these guarantees operate is set out in the box below, in accordance with article D. 211-2 of the French Consumer Code.

9.1. How to invoke a guarantee

To invoke either of these guarantees, the Buyer contacts Le Soleil d'Or by any means, in particular via the contact form (https://parfumeriedusoleildor.com/contactez-nous) or by post to: SOLEIL D'OR SARL, 22 rue de la Clef, 59800 Lille, France, quoting their order number and a description of the defect. No particular form, and registered post in particular, is required.

The statutory guarantees do not cover normal wear and tear of the products, or damage resulting from failure to follow care instructions, from misuse or from causes external to the products. The risks associated with the return transport of products in connection with invoking the guarantees are borne on the terms communicated by the customer service team.

10. Promotional gifts and commercial offers

As part of occasional commercial campaigns, the Company may offer products or samples free of charge, subject to certain conditions. These gifts do not form part of the products purchased but constitute conditional benefits linked to the purchase.

Eligibility for these offers is defined by specific criteria, such as:

• the total value of the basket;
• the purchase of a specific product or brand;
• or a particular combination of products.

Gifts are offered subject to available stock, with no guarantee of availability. Where stock runs out, the Company reserves the right to substitute an equivalent product for the gift initially planned. These gifts do not form an integral part of the order in a contractual sense.

Materials accompanying the gifts (explanatory cards, thank-you messages, flyers or booklets) are regarded as informational items and do not constitute contractual products.

Where an order that gave rise to a gift is returned in whole or in part, the customer undertakes to return that gift as well, in perfect condition. Failing this, the Company may deduct the commercial value of the gift from the refund or credit granted, on the basis of its public price including tax as displayed on the site or in the boutique, in the currency of the order. This provision applies without prejudice to the rights the Buyer holds under the right of withdrawal and the statutory guarantees.

These conditions also apply to orders placed online and collected in the boutique. No gift may be added or claimed retrospectively if the conditions were not met when the order was placed. Handing over the gift on collection in the boutique remains subject to stock availability at the time of collection.

The same natural person, postal address or email address may benefit from a promotional offer with a gift only once, unless stated otherwise. Any attempt at abusive or fraudulent use of the offers may result in cancellation of the benefits concerned and suspension of the ability to benefit from future offers.

11. Liability

In the online sales process, Le Soleil d'Or is bound only by an obligation of means; it cannot be held liable for damage resulting from use of the Internet, such as loss of data, intrusion, viruses, interruption of service or other unintended problems.

Le Soleil d'Or may be relieved of all or part of its liability by proving that the non-performance or defective performance of the contract is attributable either to the Buyer, or to the unforeseeable and insurmountable act of a third party to the contract, or to an event of force majeure as defined in article 1218 of the French Civil Code.

For business Buyers, Le Soleil d'Or cannot be held liable for indirect damage or losses, such as loss of profit or expected savings, loss of revenue, loss of customers, loss of data or files, or damage to brand image. The total amount that could be charged to Le Soleil d'Or, should it be held liable on any ground whatsoever, shall be limited to the sums actually paid by the business Buyer. These limitations do not apply to consumer Buyers, whose rights arising from mandatory provisions remain unaffected.

12. Intellectual property

All elements of SOLEIL D'OR SARL's online store are and remain the exclusive intellectual property of SOLEIL D'OR SARL or of its partners.

No one is authorised to reproduce, exploit, redistribute or use, on any basis whatsoever and even in part, any elements of the site, whether software, visual or audio.

Le Soleil d'Or is also the proprietor of the French trade marks "SOLEIL D'OR" registered with the INPI. Accordingly, the Buyer is informed that any reproduction and/or imitation of these trade marks, without the express prior authorisation of SOLEIL D'OR SARL, constitutes an act of infringement engaging the Buyer's liability.

13. Personal data

In connection with use of the site and the processing of orders, Le Soleil d'Or collects and processes personal data concerning the Buyer. The arrangements for this processing and the rights available to the Buyer (access, rectification, erasure, objection, restriction and portability) are set out in the Privacy Policy, available on the site, which forms an integral part of these Terms. To exercise their rights, the Buyer may write to contact@parfumeriedusoleildor.com.

14. Taxes outside the European Union

Orders shipped and invoiced outside the European Union are subject to a VAT deduction. Customs duties, local taxes and/or clearance charges may be levied on arrival in the destination country. These charges, where due, are payable solely by the Buyer, the recipient and/or the Consumer, in addition to the order value and delivery costs. They are entirely their responsibility, both as regards declaration and as regards payment to the competent authorities and bodies in the destination country.

Note regarding the United States: following the suspension of the USD 800 de minimis exemption threshold (Section 321) in force since 29 August 2025, orders destined for the United States are now systematically subject to customs duties whatever their value. Since 1 March 2026, taxes have been calculated according to the actual value and category of the products (ad valorem taxation).

Estimates displayed. For information purposes, the site may display an estimate of import duties and taxes in the basket, and repeat it in confirmation emails. This estimate is calculated from published rates, thresholds and administrative fees, which are subject to change without notice. It is provided purely as a guide and has no contractual value: only the customs authorities of the destination country and the carrier determine the amounts actually due. No difference between the estimate displayed and the sum claimed on import can give rise to a claim, a refund or any contribution by Le Soleil d'Or.

Placing an order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Any taxation of the parcel is not an admissible ground for a return, a dispute or a chargeback.

The consequences of a refusal to pay duties and taxes, or of a refusal of the parcel, are governed by article 7 of these Terms.

15. Governing law, mediation and jurisdiction

Sales of products by SOLEIL D'OR SARL are governed by French law, whatever the customer's country of residence and the place where the order is placed or delivered.

The language of these terms and conditions is French. Should they be translated into other languages, only the French version shall prevail.

Consumer mediation. In accordance with articles L.612-1 et seq. of the French Consumer Code, Le Soleil d'Or is a member of the e-commerce Mediation Service of FEVAD (the French federation for e-commerce and distance selling), whose contact details are as follows: 60 rue La Boétie, 75008 Paris — www.mediateurfevad.fr. Where a consumer Buyer has first made a written approach to Le Soleil d'Or without success, the Mediation Service may be referred to free of charge, within one (1) year of that written complaint, in respect of any consumer dispute that has not been resolved.

Amicable settlement. The parties shall endeavour to seek an amicable solution to any dispute relating to the existence, interpretation, performance or termination of the contract before taking any legal action.

Jurisdiction. For business Buyers, any dispute shall fall, failing amicable agreement, within the exclusive jurisdiction of the Commercial Court of Lille, including where there are several defendants. This jurisdiction clause does not apply to consumer Buyers: they may bring proceedings, in accordance with the applicable legal rules, before the courts of the place where they were resident when the contract was concluded or when the harmful event occurred, or those of the place of delivery, without prejudice to the mandatory provisions protecting consumers.

No waiver. The fact that Le Soleil d'Or does not rely at a given moment on any of these provisions cannot be interpreted as a waiver of the right to rely on it subsequently.

Severability. Should any of the provisions of these Terms be declared void or unenforceable, the remaining provisions shall retain their full force and effect.