Terms of sale

Last updated: 18 July 2026.

This is an English courtesy translation. Only the French version is legally binding (see Article 15).

Preamble

These general terms and conditions of sale are concluded between:

on the one hand, Soleil d'Or SARL, trading under the name "Parfumerie le Soleil d'Or", with share capital of €25,534, whose registered office is at 22 rue de la Clef in Lille (59800), registered with the Lille Métropole Trade and Companies Register under no. 301 921 276, hereinafter referred to as "Le Soleil d'Or",

and, on the other hand, any natural or legal person wishing to make a purchase via the website "parfumeriedusoleildor.com" or in-store at 22 rue de la Clef, 59800 Lille (France), hereinafter referred to as "the Buyer".

The products are offered for retail sale and for the Buyer's strictly personal use. Any order that clearly does not correspond to a retail sale, in particular in view of the quantities ordered or revealing an intention of unauthorised resale, as well as any fraudulent or presumed fraudulent order, may be considered null and void by Le Soleil d'Or.

1. Purpose

These General Terms and Conditions of Sale (GTC) define the contractual relationship between SOLEIL D'OR SARL and the Buyer and the conditions applicable to any purchase made through Le Soleil d'Or's online store and the boutique of the same name, whether the Buyer is a professional or a consumer. The acquisition of a good or service through this site implies the Buyer's unreserved acceptance of these GTC. These conditions shall prevail over any other general or specific conditions not expressly agreed to by Le Soleil d'Or.

Le Soleil d'Or reserves the right to modify these GTC at any time, it being specified that the conditions applicable to the Buyer shall be those in force on the date of their order on the site.

The Buyer acknowledges having received, prior to their order and in a legible and comprehensible manner, the information provided for in Article L.221-5 of the French Consumer Code: the essential characteristics of the products, their price, delivery costs and times, the identity and contact details of Le Soleil d'Or, information relating to the right of withdrawal and legal guarantees, and the possibility of recourse to a consumer mediator.

2. Characteristics of the products and services offered

The products comply with the French legislation in force. The importation of perfumery and cosmetic products may, however, be subject to restrictions or local authorisation in the destination country, in particular due to their alcohol content or their transport classification.

It is the Buyer's responsibility to check, prior to their order, the import possibilities with the competent authorities of their country. Le Soleil d'Or cannot be held liable for any blocking, seizure or destruction of the products by the customs authorities of the destination country.

The products and services offered are those featured in the catalogue published on Le Soleil d'Or's online store. Each product or service is accompanied by a description. The catalogue photographs are as faithful as possible but cannot guarantee a perfect likeness with the product or service offered, in particular with regard to colours.

3. The e-commerce sampling service

Le Soleil d'Or offers for sale on its online store the possibility of purchasing samples that are either supplied by the brands or made in the boutique with the official juices supplied by the brands. Le Soleil d'Or offers several options:

Mystery Box containing several samples selected according to the answers to a personality questionnaire. As this service is exclusively dedicated to olfactory discovery, the Buyer may not ask Le Soleil d'Or for any compensation or refund on the grounds that the samples did not match their expectations. It is subject to the following conditions of use:

• Order frequency: each customer may place only two Mystery Box orders per month (30 days);
• Mystery Box quantity: the number of samples per box is set at five (5).

Discovery Box: Le Soleil d'Or offers for sale on its online store and its physical point of sale the possibility of composing your own discovery selection of choice, made up of 5 samples. This selection is available for purchase via the "Discovery Box" product page. The Buyer may not ask Le Soleil d'Or for any compensation or refund on the grounds that the samples did not match their expectations. This service, being exclusively dedicated to olfactory discovery, is subject to the following conditions of use:

• Order frequency: each customer may place only one sample order every thirty (30) days;
• Quantity per fragrance: only one sample per reference is allowed per order;
• Total quantity per order: the maximum number of samples per order is limited to five (5).

These restrictions aim to ensure fair use of the services and to allow a greater number of customers to benefit from these offers.

Any product order on the e-commerce site or in the boutique (with the exception of those included in the sampling service and Mystery Box) entitles the customer to request a maximum of 3 additional samples with the order. This request must be made explicitly by the customer in the "Add a message" section of the cart.

4. Product availability

Products are offered subject to available stock.

In the event of unavailability of the ordered product, initially in stock, Le Soleil d'Or will inform the Buyer by e-mail and indicate the new delivery time. The Buyer may then, at their convenience, maintain or cancel their order. In the event of cancellation, or if the Buyer does not accept the new time proposed, Le Soleil d'Or will refund all sums paid within fourteen (14) days at the latest from the cancellation request or the refusal of the new time. The Buyer retains, in any event, the option of cancelling their order and obtaining a refund as long as the product has not been shipped.

5. Prices

The prices shown in the catalogue are indicated in euros or, for certain markets, in the Buyer's local currency (in particular pound sterling, US dollar, Canadian dollar, Swiss franc or Australian dollar depending on the delivery country). The applicable currency is displayed before final validation of the order. For orders delivered outside the European Union, sales are made excluding French VAT, under the export exemption; the applicable pre-tax amount is displayed before final validation of the order. Any change in the VAT rate or applicable regulations may be passed on to the price of the products.

Prices are shown excluding delivery costs, which are specified later, before final validation of the order.

Orders delivered outside the European Union are shipped under the DAP (Delivered At Place) Incoterm: any customs duties, import taxes, local VAT and clearance fees are not included in the price of the products or in the delivery costs. They remain the sole responsibility of the Buyer and are payable on arrival in the destination country.

Le Soleil d'Or reserves the right to modify its prices at any time, it being understood, however, that the price shown in the catalogue on the day of the order shall be the only one applicable to the Buyer.

Retention of title. Le Soleil d'Or retains full ownership of the ordered products until full payment of the price, in principal and ancillary costs. The transfer of risk, however, occurs upon delivery of the products to the Buyer, in accordance with applicable provisions.

Payment by bank transfer. For orders paid by bank transfer, the goods are only shipped after receipt of payment. Failing receipt of the transfer within thirty (30) days from the order, it is automatically cancelled, at no cost to the Buyer.

The prices charged on the e-commerce site and in the boutique may differ. This difference between the two channels cannot form the basis of a refund request, in whole or in part.

The prices indicated include order processing fees. The sale price is payable upon ordering.

The order may be paid by the following means:

• By bank card and digital wallets: Carte Bleue, Visa, Mastercard, American Express and Apple Pay. Your account will be debited at the time of validation of the order online or in-store.
• Via local payment solutions: Bancontact, iDEAL, Blik and eps.
• Via your PayPal account: by choosing payment via PayPal, you will be automatically directed to your PayPal account. Once payment is validated, you can complete your order on Le Soleil d'Or's online store.
• Payment in 4 interest-free instalments via PayPal (only from the online store): for any information on the instalment payment offered by PayPal, you can consult this provider's website: https://www.paypal.com/fr/webapps/mpp/4x#A3;
• By bank transfer within 30 days of the order (online only), indicating the order reference in the transfer description and sending it to Le Soleil d'Or's bank account provided in the confirmation e-mail. The goods are shipped after receipt of the transfer;
• Soleil d'Or e-Gift Card: valid for a period of one (1) year from the date of purchase. It can be used to pay for all or part of purchases made on our e-commerce site as well as in our physical boutique. After this period, the e-Gift Card will be considered expired. It cannot be used to purchase another e-Gift Card and is neither exchangeable nor refundable, even partially.

The bank transaction is secure and in no way does Le Soleil d'Or retain any banking information about the Buyer, in compliance with security standards (PCI DSS: Payment Card Industry Data Security).

The Buyer guarantees to Le Soleil d'Or that they hold any authorisations necessary to use the payment method they have chosen. Le Soleil d'Or reserves the right to suspend or cancel the execution of the order in the event of refusal by the banking institution to validate the payment, or if the order proves to be or is suspected of being fraudulent. Le Soleil d'Or does not bear any cost attributable to the monetary transaction.

An invoice showing VAT will be sent by e-mail by SOLEIL D'OR SARL to the Buyer. Regarding taxes, please refer to Article 14.

6. Order process

6.1. Placing the order

The Buyer who wishes to purchase a product must first create a customer account on the site and provide the identification data requested.

They must then:

• validate their order after checking their cart;
• provide their delivery and billing address;
• choose their method of receiving the goods (in-store pickup / home delivery / pickup point delivery);
• choose their payment method (please ensure that the bank details provided correspond exactly to those registered with your bank);
• confirm their order and payment.

Le Soleil d'Or will send the Buyer confirmation of the registered order by e-mail without delay. All the data provided and the registered confirmation shall constitute proof of the transaction. It is the Buyer's responsibility to ensure the accuracy of the information provided, for which they are solely responsible.

Le Soleil d'Or will archive orders and order confirmations on a reliable and durable medium constituting a faithful copy, in accordance with the provisions of Article 1348 of the French Civil Code. The computerised records of SOLEIL D'OR SARL's online store shall be considered by the parties as proof of the communications, orders, payments and transactions between them.

It is the Buyer's responsibility to keep the order number assigned to them, which will be requested, in particular, for any subsequent claim.

Le Soleil d'Or reserves the right to refuse an order of an abnormal nature, in particular in view of the quantities ordered.

6.2. Combating fraud and abusive practices

Definitions. The following constitute, in particular but not exhaustively, fraud or abusive practices within the meaning hereof:

• identity theft or the use of stolen or unauthorised means of payment;
• the creation of multiple accounts aimed at misusing offers, promotional codes or loyalty benefits;
• the initiation of unjustified or fraudulent chargeback procedures, in particular where delivery has actually taken place and is attested by the proof of shipment and tracking retained by Le Soleil d'Or;
• false or repeated declarations aimed at unduly obtaining refunds, credit notes or replacements;
• the unjustified refusal to pay customs duties or import fees followed by a refund request or a chargeback;
• any behaviour likely to harm the security, integrity or fairness of the service, our customers or our partners.

Precautionary measures. In the event of serious and concordant evidence suggesting behaviour referred to above, Le Soleil d'Or reserves the right to:

• immediately suspend, as a precautionary measure, access to the customer account and/or the validation of orders in progress;
• block the use of promotional means (codes, credit notes, referrals);
• cancel benefits obtained in violation of these GTC;
• request additional information (proof of identity, address, means of payment) in order to verify the situation.

Retention of evidence. Le Soleil d'Or retains all evidence relating to each order: connection logs, order confirmations, proof of shipment, tracking numbers, proof of delivery, customs documents and exchanges with the customer. These elements may be transmitted to the banking institution, the payment provider, the competent authorities or any anti-fraud body in the event of a dispute or chargeback procedure.

Notification. Unless impossible (security requirement, imminent risk or judicial decision), the Buyer is informed by e-mail of the measure taken and its essential grounds. They have a period of eight (8) calendar days to submit their observations to: contact@parfumeriedusoleildor.com. Failing a useful response within this period, Le Soleil d'Or may proceed with the definitive closure of the customer account.

Account closure. Closure entails the cancellation of unused benefits obtained in violation hereof. Orders placed before closure will be cancelled; a refund may be offered in accordance with these GTC. Facts likely to constitute an offence may be reported to the competent authorities and the payment providers concerned, in accordance with the law.

7. Deliveries

Deliveries are made to the address indicated by the Buyer. Shipments are made by "Colissimo tracked with signature" for most destinations, and by FedEx International, with end-to-end tracking, for the United Kingdom, the United States and Canada. Delivery costs vary according to the geographical zone and are specified before final validation of the order.

In the event that the maximum delivery time of thirty (30) days is exceeded, if the ordered Products have not yet been shipped and if this delay is not due to a case of force majeure, the Consumer may terminate their order, after having enjoined Le Soleil d'Or to make the delivery, by registered letter with acknowledgement of receipt or by any writing on another durable medium addressed to: SOLEIL D'OR SARL, Service E-Commerce, 22 rue de la Clef, 59800 Lille, France.

From receipt of this request, and if delivery has not taken place in the meantime, SOLEIL D'OR SARL will refund the Buyer all sums paid, within fourteen (14) days at the latest from receipt of the termination request, to the bank account debited at the time of the order, to the exclusion of any other compensation.

In the event of partial delivery, delivery may be made in several instalments, and the Consumer may only cancel their order for the undelivered balance.

Any delivery delay must be reported as quickly as possible by the Consumer via our contact form: https://parfumeriedusoleildor.com/contactez-nous, so that SOLEIL D'OR SARL can have an investigation carried out with the postal services or the carrier. The duration of an investigation is uncertain, as SOLEIL D'OR SARL does not control its completion. If, during this investigation, the parcel is found, it will immediately be rerouted to the delivery location designated in the order.

If, at the end of this investigation, the loss of the parcel is confirmed, SOLEIL D'OR SARL will, at its own expense, reship the Products or, in the event of definitive unavailability, refund the Consumer the sums collected in accordance with these GTC.

Upon receipt of the products, the Buyer is advised to check the condition and quantities of the delivered order and, where possible, to verify the contents in the presence of the carrier. In the event of damage or a missing product, the Buyer is invited to make precise reservations on the delivery note and, where applicable, to refuse delivery of the parcel. The absence of reservations upon delivery does not, however, prevent the consumer Buyer from exercising their right of withdrawal or the legal guarantees provided for in Article 9.

For deliveries outside France, shipments are made under the DAP (Delivered At Place) Incoterm. In concrete terms, Le Soleil d'Or covers transport to the delivery address indicated by the Buyer, but customs duties, import taxes, local VAT and clearance fees are never included in this transport : they are payable by the Buyer, the Recipient and/or the Consumer at the time of importation, in addition to the order price and delivery costs.

Distinction between delivery costs and customs duties. Any offer of reduced-rate or free delivery, in particular above a purchase threshold, relates exclusively to transport costs. It in no way covers customs duties, import taxes or clearance fees applicable outside the European Union, which remain entirely the responsibility of the Buyer, the Recipient and/or the Consumer, whatever the order amount and regardless of any free shipping.

These fees vary according to the destination country and local regulations; Le Soleil d'Or has no control over them and cannot estimate their amount in advance. The Buyer is invited to check with the customs services of their country prior to any order.

For certain destinations, the carrier may advance the import duties and taxes on behalf of the recipient and charge them, in addition, its own clearance or disbursement (advance) fees. These fees are also the sole responsibility of the Buyer, the Recipient and/or the Consumer.

Placing the order constitutes acknowledgement and acceptance, by the Buyer, of the customs obligations applicable in the destination country. Any taxation of the parcel on importation does not constitute valid grounds for a return, withdrawal, dispute or chargeback.

In the event of refusal, by the Buyer or the Recipient, to pay the customs duties and/or clearance fees, or to collect the parcel on importation, this behaviour cannot be treated as a valid exercise of the right of withdrawal. No return can be arranged by Le Soleil d'Or; the parcel may, in accordance with the rules of the carrier and/or the competent authorities, be abandoned or destroyed. Destruction costs remain payable by the Buyer and no refund can be issued.

In the event that the parcel is returned to Le Soleil d'Or due to non-payment of customs duties or refusal of the parcel, a refund may be considered after receipt and verification of the condition of the parcel, less the outbound shipping costs actually borne by Le Soleil d'Or — including where delivery had been presented as free — as well as the return costs actually charged by the carrier. No refund will be made if the parcel is received in poor condition or if the products are not resellable.

These provisions do not affect the rights that the consumer Buyer holds under the right of withdrawal (Article 8) and the legal guarantees (Article 9).

8. Withdrawal & returns

The Buyer, a natural person acting as a consumer, has a withdrawal period of fourteen (14) days from receipt of the product, in accordance with Article L.221-18 of the French Consumer Code, without having to give reasons for their decision or bear any costs other than those provided for below. This period applies to all eligible products defined in this article.

8.1. Online withdrawal function

In accordance with Article L.221-21 of the French Consumer Code, Le Soleil d'Or makes available to the Buyer a free and easily accessible online withdrawal function, entitled "Withdraw from the contract".

This function is permanently accessible, from each page of the site (footer) as well as from the "My Account" area, throughout the withdrawal period. The Buyer identifies the order concerned, selects the product(s), declares their decision to withdraw, then confirms this decision (two-step procedure). A dated acknowledgement of receipt of the withdrawal is sent to them without delay on a durable medium (e-mail).

The use of this function exempts the Buyer from using the model withdrawal form.

8.2. Other means of exercising withdrawal

The Buyer may also notify their decision to withdraw by means of any unambiguous statement, in particular:

• by e-mail to contact@parfumeriedusoleildor.com, indicating their order number;
• by means of the model withdrawal form reproduced below, sent electronically or by post.

No particular form, and in particular no registered mail, is required to exercise this right.

MODEL WITHDRAWAL FORM (to be completed and returned only if the Buyer wishes to withdraw from the contract without using the online function).

For the attention of SOLEIL D'OR SARL, trading under the name "Parfumerie le Soleil d'Or", 22 rue de la Clef, 59800 Lille, registered with the Lille Métropole Trade and Companies Register under no. 301 921 276 — e-mail: contact@parfumeriedusoleildor.com:

I hereby notify you of my withdrawal from the contract for the sale of the product(s) below:

• Ordered on / received on: ……………
• Order number: ……………
• Name of consumer(s): ……………
• Address of consumer(s): ……………
• Date: ……………
• Signature of consumer(s) (only in the case of notification on paper): ……………

8.3. Condition of the returned product

To be eligible for a refund, the products must be returned in a condition allowing their resale, in their original packaging and with their labels and accessories.

The Buyer's liability may only be engaged for the depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning, in accordance with Article L.221-23 of the French Consumer Code.

Hygiene and beauty products unsealed after delivery fall under Article 8.5.

8.4. Return arrangements and costs

The Buyer has a period of fourteen (14) days from the communication of their decision to withdraw to return the products.

The direct costs of returning the products are borne by the Buyer, in accordance with Article L.221-23 of the French Consumer Code.

To facilitate the return, Le Soleil d'Or provides the Buyer, as part of the return procedure, with a prepaid Colissimo return label including tracking and insurance. When the Buyer uses this label, a flat-rate amount of eight (8) euros is deducted from the refund, regardless of the actual return cost borne by Le Soleil d'Or. This flat rate applies to returns carried by Colissimo, the list of eligible destinations being set out in the Refund Policy.

For destinations not covered by this label, the return is carried by FedEx: no flat rate applies and the amount deducted corresponds to the actual return cost charged by the carrier, starting at approximately twenty-five (25) euros depending on the country and the weight of the parcel. This amount is communicated to the Buyer before shipment and deducted from the refund.

The Buyer may also return the products by the carrier of their choice and at their own expense; in this case, no flat-rate amount is deducted. A tracked shipment, with a declared value corresponding to the product price, is then recommended.

Return address: SOLEIL D'OR SARL — Service e-commerce, 22 rue de la Clef, 59800 Lille, France.

8.5. Products excluded from the right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the following may not be taken back, exchanged or refunded under the right of withdrawal:

• products made to the Buyer's specifications or clearly personalised;
• hygiene or beauty products (fragrances, cosmetics, etc.) whose seal, blister or cellophane has been opened or broken, which cannot be returned for reasons of health protection or hygiene;
• the "Discovery Box" and the "Mystery Box" (sampling products);
• gift cards.

8.6. Prepaid return label: zones and rates

The prepaid Colissimo return label at the flat rate of eight (8) euros (Article 8.4) is available for returns from mainland France and the French Overseas Territories, the European Union, the United Kingdom, Switzerland and Australia. For all other destinations, the return is carried by FedEx under the conditions of Article 8.4. Details of zones, carriers and rates are set out in the Refund Policy.

8.7. Refund

In the event of withdrawal, Le Soleil d'Or refunds all sums paid by the Buyer, including standard delivery costs, within fourteen (14) days at the latest from the date on which it is informed of the withdrawal decision. The refund is made by the same means of payment as that used for the order, unless the Buyer expressly agrees otherwise.

Le Soleil d'Or may defer the refund until the products are recovered or until the Buyer has provided proof of their shipment, the date retained being that of the first of these events.

No restocking fee is applied in the context of exercising the right of withdrawal.

8.8. Sale or promotional products

The right of withdrawal applies to products purchased on sale, on promotion or in clearance under the same conditions as other products, subject to the eligibility conditions (Article 8.3) and legal exclusions (Article 8.5).

Beyond the legal right of withdrawal, Le Soleil d'Or may offer, on a commercial basis, exchange facilities for sale or promotional products; these facilities are governed by the conditions specified in the Refund Policy and do not reduce the rights that the Buyer holds under the law.

9. Legal guarantees

All products sold by SOLEIL D'OR SARL benefit from the legal guarantees provided for by French law, independently of any commercial guarantee. The arrangements for implementing these guarantees are set out in the box below, in accordance with Article D. 211-2 of the French Consumer Code.

9.1. Implementation

To invoke one of these guarantees, the Buyer contacts Le Soleil d'Or by any means, in particular via the contact form (https://parfumeriedusoleildor.com/contactez-nous) or by post to: SOLEIL D'OR SARL, 22 rue de la Clef, 59800 Lille, France, indicating their order number and a description of the defect. No particular form, and in particular no registered mail, is required.

The legal guarantees do not cover normal wear and tear of the products, damage resulting from failure to follow care instructions, misuse or causes external to the products. The risks associated with the return transport of the products in the context of implementing the guarantees are borne according to the arrangements communicated by customer service.

10. Promotional gifts and commercial offers

As part of occasional commercial operations, the Company may offer products or samples free of charge, under certain conditions. These gifts are not part of the purchased products but constitute conditional benefits linked to the purchase.

Eligibility for these offers is defined by specific criteria, such as:

• the total cart amount;
• the purchase of a specific product or brand;
• or a particular combination of products.

Gifts are offered subject to available stock, without guarantee of availability. In the event of a shortage, the Company reserves the right to substitute the initially planned gift with an equivalent product. These gifts are not an integral part of the order in the contractual sense.

The materials accompanying the gifts (explanatory cards, thank-you messages, flyers or booklets) are considered informational elements and do not constitute contractual products.

In the event of a total or partial return of an order that gave rise to the sending of a gift, the customer undertakes to also return said gift, in perfect condition. Failing this, the Company may deduct the commercial value of the gift from the refund or credit note granted, on the basis of its public price including tax displayed on the site or in the boutique, in the currency of the order. This provision applies without prejudice to the rights that the Buyer holds under the right of withdrawal and the legal guarantees.

These conditions also apply to orders placed online and collected in-store. No addition or catch-up of a gift can be made if the conditions are not met at the origin of the order. The delivery of the gift during an in-store pickup remains subject to stock availability at the time of pickup.

The same natural person, postal address or e-mail address may only benefit from a promotional offer with a gift once, unless otherwise stated. Any attempt at abusive or fraudulent use of the offers may result in the cancellation of the benefits concerned and the suspension of the possibility of benefiting from future offers.

11. Liability

Le Soleil d'Or, in the online sales process, is bound only by a best-efforts obligation; its liability cannot be engaged for damage resulting from the use of the Internet network such as data loss, intrusion, virus, service interruption or other involuntary problems.

Le Soleil d'Or may be exonerated from all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable either to the Buyer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined in Article 1218 of the French Civil Code.

For professional Buyers, Le Soleil d'Or cannot be held liable for indirect damage or losses, such as loss of profit or anticipated savings, loss of revenue, loss of customers, loss of data or files, damage to brand image. The total amount that could be charged to Le Soleil d'Or, should its liability be engaged for any reason whatsoever, shall be limited to the sums actually paid by the professional Buyer. These limitations do not apply to consumer Buyers, whose rights under mandatory provisions remain intact.

12. Intellectual property

All elements of SOLEIL D'OR SARL's online store are and remain the exclusive intellectual property of SOLEIL D'OR SARL or its partners.

No one is authorised to reproduce, exploit, redistribute or use in any capacity whatsoever, even partially, elements of the site, whether software, visual or sound.

Le Soleil d'Or is also the holder of French "SOLEIL D'OR" trademarks registered with the INPI (French Patent and Trademark Office). Consequently, the Buyer is informed that any reproduction and/or imitation of these trademarks, without the express and prior authorisation of SOLEIL D'OR SARL, constitutes an act of infringement engaging the Buyer's liability.

13. Personal data

As part of the use of the site and the processing of orders, Le Soleil d'Or collects and processes personal data concerning the Buyer. The arrangements for this processing and the rights available to the Buyer (access, rectification, erasure, objection, restriction and portability) are detailed in the Privacy Policy, accessible on the site, which forms an integral part of these GTC. To exercise their rights, the Buyer may write to contact@parfumeriedusoleildor.com.

14. Taxes outside the European Union

Orders shipped and invoiced outside the European Union are subject to a VAT deduction. Customs duties, local taxes and/or clearance fees may be required on arrival in the destination country. These fees, where due, are the sole responsibility of the Buyer, the recipient and/or the Consumer, in addition to the order amount and delivery costs. They are their full responsibility, both for declaration and for payment to the competent authorities and bodies of the destination country.

Note regarding the United States: following the suspension of the $800 USD exemption threshold (Section 321) in force since 29 August 2025, orders destined for the United States are now systematically subject to customs duties whatever their value. Since 1 March 2026, taxes are calculated according to the actual value and product category (ad valorem taxation).

Displayed estimates. For information purposes, the site may display in the cart, and repeat in confirmation emails, an estimate of import duties and taxes. This estimate is calculated from publicly available rates, thresholds and carrier handling fees, all of which may change without notice. It is provided for guidance only and is not contractually binding: only the customs authority of the destination country and the carrier determine the amounts actually due. Any difference between the displayed estimate and the sum claimed on import cannot give rise to a claim, a refund, or any payment by Le Soleil d'Or.

Placing the order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Any taxation of the parcel does not constitute valid grounds for a return, dispute or chargeback.

The consequences of a refusal to pay duties and taxes or a refusal of the parcel are governed by Article 7 hereof.

15. Governing law, mediation and jurisdiction

Sales of products by SOLEIL D'OR SARL are subject to French law, whatever the customer's country of residence and the place of order or delivery.

The language of these general terms and conditions is French. In the event that they are translated into other languages, only the French version shall prevail.

Consumer mediation. In accordance with Articles L.612-1 et seq. of the French Consumer Code, Le Soleil d'Or is a member of the e-commerce Mediation Service of FEVAD (Federation of e-commerce and distance selling), whose details are as follows: 60 rue La Boétie, 75008 Paris — www.mediateurfevad.fr. After a prior written approach by the consumer Buyer to Le Soleil d'Or that has been unsuccessful, the Mediation Service may be referred to free of charge, within one (1) year of this written complaint, for any consumer dispute whose resolution has not been reached.

Amicable settlement. The parties will endeavour to seek an amicable solution to any dispute relating to the existence, interpretation, performance or termination of the contract before any legal action.

Jurisdiction. For professional Buyers, any dispute shall, failing an amicable agreement, fall under the exclusive jurisdiction of the Commercial Court of Lille, including in the event of multiple defendants. This jurisdiction clause does not apply to consumer Buyers: the latter may bring proceedings, according to the applicable legal rules, before the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event, or that of the place of delivery, without prejudice to the mandatory provisions protecting the consumer.

Non-waiver. The fact that Le Soleil d'Or does not, at a given time, avail itself of one of these provisions cannot be interpreted as a waiver of the right to avail itself of it later.

Severability. If any of the provisions of these GTC were declared null or inapplicable, the other provisions would retain their full value and scope.