Terms of sale

Last updated: 11 October 2026.

Preamble

These Terms and Conditions of Sale are entered into between:

on the one hand, SOLEIL D’OR, a French limited liability company (SARL) with a share capital of €25,534, trading under the name “Parfumerie du Soleil d’Or”, whose registered office is at 22 rue de la Clef, Lille (59800), registered with the Lille Métropole Trade and Companies Register (RCS) under no. 301 921 276 (SIRET: 301 921 276 00053), intra-Community VAT number FR53 301 921 276, reachable on +33 3 20 55 31 20 and at contact@parfumeriedusoleildor.com, hereinafter referred to as “Soleil d’Or”,

and, on the other hand, any natural or legal person wishing to make a purchase via the website “parfumeriedusoleildor.com” or in the shop at 22 rue de la Clef, 59800 Lille (France), hereinafter referred to as “the Buyer”.

The products are offered for retail sale and for the Buyer’s strictly personal use. Any order that plainly does not correspond to a retail sale, in particular in view of the quantities ordered or where it reveals an intention of unauthorised resale, as well as any fraudulent order or order presumed to be such, may be treated by Soleil d’Or as null and void.

1. Purpose

The purpose of these Terms and Conditions of Sale (the “Terms”) is to define the contractual relationship between SOLEIL D’OR SARL and the Buyer, and the conditions applicable to any purchase made through Soleil d’Or’s online store and the shop of the same name, whether the Buyer is a business or a consumer. The purchase of goods or services through this website implies the Buyer’s unreserved acceptance of these Terms. These Terms shall prevail over any other general or specific conditions not expressly agreed to by Soleil d’Or.

Soleil d’Or reserves the right to amend these Terms at any time, it being specified that the conditions applicable to the Buyer shall be those in force on the date of their order on the website.

The Buyer acknowledges having been provided, prior to placing their order and in a legible and comprehensible manner, with the information required by article L.221-5 of the French Consumer Code: the essential characteristics of the products, their price, delivery costs and timeframes, customs charges and carrier service fees payable by the recipient, the identity and contact details of Soleil d’Or, information relating to the right of withdrawal and to the legal guarantees, and the possibility of referring a dispute to a consumer mediator.

The Buyer is also informed, prior to placing their order, of the existence of the online withdrawal feature provided for in article L.221-21 of the French Consumer Code and of how to use it. This feature is accessible from the footer of every page of the website under the heading “Withdraw from the contract”, under the conditions set out in article 8.1 of these Terms.

2. Characteristics of the products and services offered

The products comply with the French legislation in force. The import of perfumery and cosmetic products may nevertheless be subject to restrictions or to local authorisation in the destination country, in particular because of their alcohol content or their transport classification.

It is the Buyer’s responsibility to check, before placing an order, with the competent authorities in their country whether the products may be imported. Soleil d’Or cannot be held liable for any detention, seizure or destruction of the products by the customs authorities of the destination country.

The products and services offered are those appearing in the catalogue published on Soleil d’Or’s online store. Each product or service is accompanied by a description. The photographs in the catalogue are as accurate as possible but cannot guarantee a perfect likeness to the product or service offered, particularly as regards colours.

3. The e-commerce sampling service

Soleil d’Or offers for sale on its online store the possibility of purchasing samples that are either supplied by the brands or made up in the shop using the official juices supplied by the brands. Soleil d’Or offers several options:

Mystery Box containing several samples selected on the basis of the answers to a personality questionnaire. As this service is dedicated exclusively to olfactory discovery, the Buyer may not claim compensation or a refund from Soleil d’Or on the grounds that the samples did not match their expectations. It is subject to the following conditions of use:

• Order frequency: each customer may place no more than two Mystery Box orders per month (30 days);
• Mystery Box quantity: the number of samples per box is set at five (5).

Discovery Box: Soleil d’Or offers for sale on its online store and in its physical shop the possibility of putting together a discovery selection of one’s choice, made up of 5 samples. This selection is available for purchase via the “Discovery Box” product page. The Buyer may not claim compensation or a refund from Soleil d’Or on the grounds that the samples did not match their expectations. As this service is dedicated exclusively to olfactory discovery, it is subject to the following conditions of use:

• Order frequency: each customer may place only one sample order every thirty (30) days;
• Quantity per fragrance: only one sample per reference is permitted per order;
• Total quantity per order: the maximum number of samples per order is limited to five (5).

These restrictions are intended to ensure fair use of the services and to allow as many customers as possible to benefit from these offers.

Any order of products on the online store or in the shop (with the exception of those included in the sampling service and the Mystery Box) entitles the customer to request up to 3 additional samples with the order. This request must be made explicitly by the customer in the order note (“Add a message”) in the basket.

4. Product availability

Products are offered while stocks last.

If a product ordered, initially in stock, becomes unavailable, Soleil d’Or will inform the Buyer by e-mail and indicate the new delivery timeframe. The Buyer may then, as they prefer, maintain or cancel their order. In the event of cancellation, or if the Buyer does not accept the new timeframe proposed, Soleil d’Or will refund all sums paid no later than fourteen (14) days from the cancellation request or the refusal of the new timeframe. In any event, the Buyer retains the right to cancel their order and obtain a refund for as long as the product has not been shipped.

5. Prices

Prices in the catalogue are shown in euros or, for certain markets, in the Buyer’s local currency (in particular pounds sterling, US dollars, Canadian dollars, Swiss francs, Australian dollars, New Zealand dollars, Japanese yen, UAE dirhams or Israeli shekels, depending on the delivery country). The applicable currency is displayed before final confirmation of the order. For orders delivered outside the European Union, sales are made exclusive of French VAT under the export exemption; the applicable price excluding tax is displayed before final confirmation of the order. Any change in the VAT rate or in the applicable regulations may be passed on in the price of the products.

Prices are shown inclusive of all taxes, excluding delivery costs. For deliveries outside the European Union, French VAT is deducted under the conditions set out in article 14.

Prices are shown excluding delivery costs, which are specified subsequently, before final confirmation of the order.

Orders delivered outside the European Union are shipped under the DAP Incoterm (Delivered At Place): customs duties, import taxes, local VAT and any customs clearance fees are not included in the price of the products or in the delivery costs. They are payable exclusively by the Buyer and are due on arrival in the destination country.

Soleil d’Or reserves the right to change its prices at any time, it being understood, however, that the price shown in the catalogue on the day of the order shall be the only price applicable to the Buyer.

Retention of title. Soleil d’Or retains full ownership of the products ordered until full payment of the price, including principal and ancillary costs. For consumer Buyers, the risk of loss or damage passes when the Consumer, or a third party designated by them other than the carrier, takes physical possession of the products, in accordance with article L216-4 of the French Consumer Code. For business Buyers, the risk passes when the products are handed over to the carrier.

Payment by bank transfer. For orders paid by bank transfer, the goods are shipped only after payment has been received. If the transfer is not received within thirty (30) days of the order, the order is automatically cancelled, at no cost to the Buyer.

Prices charged on the online store and in the shop may differ. Such a difference between the two channels cannot give grounds for a full or partial refund request.

The prices shown include order processing costs. The sale price is payable upon ordering.

Orders may be paid for using the following methods:

• By bank card and digital wallets: Carte Bleue, Visa, Mastercard, American Express, Apple Pay and Shop Pay. Your account will be debited when the order is confirmed online or in the shop.
• Via local payment solutions: Bancontact, iDEAL, Blik and eps.
• Via your PayPal account: if you choose to pay via PayPal, you will automatically be redirected to your PayPal account. Once payment has been approved, you can complete your order on Soleil d’Or’s online store.
• Interest-free payment in 4 instalments via PayPal (online store only): for any information on the instalment payment offered by PayPal, please refer to this provider’s website: https://www.paypal.com/fr/webapps/mpp/4x#A3;
• Payment in instalments via Klarna (online store only, depending on the delivery country and subject to acceptance by Klarna): if you choose Klarna, you will be redirected to this provider to confirm your payment schedule, after which you can complete your order on Soleil d’Or’s online store. The number of instalments and the applicable terms depend on the delivery country. The instalment payment offered by Klarna is governed by this provider’s terms, available on its website: https://www.klarna.com/fr/;
• By bank transfer within 30 days of the order (online only), quoting the order reference in the transfer description and sending it to Soleil d’Or’s bank account provided in the confirmation e-mail. The goods are shipped once the transfer has been received;
• Soleil d’Or e-gift card: valid for one (1) year from the date of purchase. It may be used to pay for all or part of purchases made on our online store and in our physical shop. After this period, the e-gift card will be considered expired. It cannot be used to purchase another e-gift card and is neither exchangeable nor refundable, even in part.

The bank transaction is secure and Soleil d’Or does not under any circumstances store the Buyer’s banking information, in accordance with security standards (PCI DSS: Payment Card Industry Data Security).

The Buyer warrants to Soleil d’Or that they hold any authorisations required to use the payment method they have chosen. Soleil d’Or reserves the right to suspend performance of the order or to cancel it if the bank refuses to authorise the payment, or if the order proves to be, or is suspected of being, fraudulent. Soleil d’Or does not bear any cost attributable to the monetary transaction.

An invoice showing VAT will be sent by e-mail by SOLEIL D’OR SARL to the Buyer. For taxes, please refer to article 14.

6. Ordering process

6.1. Placing an order

A Buyer wishing to purchase a product must first create a customer account on the website and provide the identification details requested.

They must then:

• confirm their order after checking their basket;
• enter their delivery and billing address;
• choose how they wish to receive the goods (in-store pickup / home delivery / delivery to a pickup point);
• choose their payment method (please make sure that the payment details provided match exactly those registered with your bank);
• confirm their order and payment.

Soleil d’Or will send the Buyer confirmation of the registered order by e-mail without delay. All the data provided and the recorded confirmation shall constitute proof of the transaction. It is the Buyer’s responsibility to ensure the accuracy of the information provided, for which they alone are responsible.

Soleil d’Or will archive orders and order confirmations on a reliable and durable medium constituting a true copy, in accordance with the provisions of article 1348 of the French Civil Code. The computerised records of SOLEIL D’OR SARL’s online store shall be regarded by the parties as proof of the communications, orders, payments and transactions between them.

The Buyer should keep the order number assigned to them, which they will be asked for, in particular, in connection with any subsequent claim.

Soleil d’Or reserves the right to refuse any order that appears abnormal, in particular in view of the quantities ordered.

6.2. Prevention of fraud and abusive practices

Definitions. The following, in particular but without limitation, constitute fraud or abusive practices within the meaning of these Terms:

• identity theft or the use of stolen or unauthorised means of payment;
• the creation of multiple accounts in order to misuse offers, promotional codes or loyalty benefits;
• initiating unjustified or fraudulent chargeback procedures, in particular where delivery has actually taken place and is evidenced by the proof of shipment and tracking records kept by Soleil d’Or;
• false or repeated claims intended to obtain refunds, credit notes or replacements to which the Buyer is not entitled;
• unjustified refusal to pay customs duties or import charges followed by a refund request or a chargeback;
• any conduct likely to undermine the security, integrity or fairness of the service, or to harm our customers or partners.

Precautionary measures. Where there is serious and consistent evidence suggesting conduct referred to above, Soleil d’Or reserves the right to:

• immediately suspend, as a precautionary measure, access to the customer account and/or the confirmation of pending orders;
• block the use of promotional tools (codes, credit notes, referrals);
• cancel any benefits obtained in breach of these Terms;
• request additional information (proof of identity, address or means of payment) in order to verify the situation.

Retention of evidence. Soleil d’Or keeps all evidence relating to each order: connection logs, order confirmations, proof of shipment, tracking numbers, proof of delivery, customs documents and correspondence with the customer. This evidence may be passed on to the bank, the payment service provider, the competent authorities or any anti-fraud body in the event of a dispute or a chargeback procedure.

Notification. Unless this is impossible (security imperative, imminent risk or court decision), the Buyer is informed by e-mail of the measure taken and of the main reasons for it. They have eight (8) calendar days to submit their observations to: contact@parfumeriedusoleildor.com. In the absence of a relevant response within this period, Soleil d’Or may permanently close the customer account.

Account closure. Closure entails the cancellation of unused benefits obtained in breach of these Terms. Orders placed before closure will be cancelled; a refund may be offered in accordance with these Terms. Any acts that may constitute an offence may be reported to the competent authorities and to the payment service providers concerned, in accordance with the law.

7. Delivery

Deliveries are made to the address indicated by the Buyer. Depending on the destination, parcels are shipped by Colissimo (home delivery with signature, or to a pickup point where this option is available) or by FedEx, with end-to-end tracking. In mainland France and Monaco, the Buyer may also choose FedEx Priority Express or free in-store pickup at 22 rue de la Clef, Lille: the order is ready in approximately 1 hour during opening hours, and the Buyer presents the confirmation e-mail and an identity document. Details of carriers, costs and timeframes by destination are given in the Shipping Policy; delivery costs are specified before final confirmation of the order.

If the maximum delivery period of thirty (30) days is exceeded, and this delay is not due to force majeure, the Consumer may terminate their order, after having formally requested Soleil d’Or to make the delivery, by registered letter with acknowledgement of receipt or by any other written communication on another durable medium sent to: SOLEIL D’OR SARL, Service E-Commerce, 22 rue de la Clef, 59800 Lille, France, or by e-mail to contact@parfumeriedusoleildor.com.

From receipt of this request, and if delivery has not taken place in the meantime, SOLEIL D’OR SARL will refund the Buyer all sums paid, no later than fourteen (14) days from receipt of the termination request, to the bank account debited at the time of the order, without prejudice to the rights the Consumer derives from the mandatory provisions of the French Consumer Code.

In the event of partial delivery, delivery may be made in several instalments, and the Consumer may cancel their order only for the undelivered balance.

Any delay in delivery should be reported by the Consumer as soon as possible via our contact form: Contact page, so that SOLEIL D’OR SARL can have an investigation carried out with the postal services or the carrier. If, during this investigation, the parcel is found, it will immediately be forwarded to the delivery address specified in the order.

SOLEIL D’OR SARL provides the Consumer with a response within a maximum of thirty (30) working days from the opening of the investigation. If, at the end of this period, the parcel has not been located or delivered, SOLEIL D’OR SARL offers the Consumer, at the Consumer’s choice, either reshipment of the Products at its own expense or a full refund of the sums received, including delivery costs.

Compensation procedures with carriers may extend beyond this period, sometimes for several months. These procedures concern only the relationship between SOLEIL D’OR SARL and its transport provider: they in no way affect the handling of the Consumer’s request, and no refund is conditional upon the closure of an investigation or upon the carrier formally declaring the parcel lost.

The thirty (30) working-day period does not apply to parcels held by customs authorities, parcels awaiting payment of duties and taxes by the recipient, or parcels held at a depot or returned because of an incomplete address or failure to collect them within the time limits set by the carrier. In these cases, release of the parcel depends on action by the recipient or by a third-party authority.

If the parcel is ultimately delivered to the Consumer after a refund or reshipment, the Consumer informs SOLEIL D’OR SARL, which offers them either to keep the Products by paying for the order again, or to return them at the expense of SOLEIL D’OR SARL.

These provisions apply without prejudice to the rights the Consumer derives from articles L216-1 et seq. of the French Consumer Code.

On receipt of the products, the Buyer is advised to check the condition and quantities of the order delivered and, where possible, to check its contents in the presence of the carrier. In the event of damage or a missing product, the Buyer is invited to record specific reservations on the delivery note and, where appropriate, to refuse delivery of the parcel. The absence of reservations on delivery does not, however, prevent a consumer Buyer from exercising their right of withdrawal or the legal guarantees provided for in article 9.

For deliveries outside the tax territory of the European Union (including the French overseas departments and territories), shipments are made under the DAP Incoterm (Delivered At Place). In practice, Soleil d’Or covers transport to the delivery address indicated by the Buyer, but customs duties, import taxes, local VAT and customs clearance fees are never included in this transport: they are payable by the Buyer, the Recipient and/or the Consumer at the time of import, in addition to the order price and delivery costs.

Distinction between delivery costs and customs duties. Any reduced-rate or free delivery offer, in particular above a purchase threshold, relates exclusively to transport costs. It does not under any circumstances cover the customs duties, import taxes or customs clearance fees applicable outside the European Union, which remain entirely payable by the Buyer, the Recipient and/or the Consumer, whatever the amount of the order and regardless of any free shipping.

These charges vary according to the destination country and local regulations; Soleil d’Or has no control over them; an indicative estimate is displayed in the basket (see article 14). The Buyer is invited to enquire with the customs services of their country before placing any order.

For certain destinations, the carrier may advance import duties and taxes on behalf of the recipient and charge them, in addition, its own customs clearance or disbursement fees (advance fees). These fees are also payable exclusively by the Buyer, the Recipient and/or the Consumer.

Confirmation of the order constitutes the Buyer’s acknowledgement and acceptance of the customs obligations applicable in the destination country. Any import taxation of the parcel does not constitute valid grounds for a return, withdrawal, dispute or chargeback.

If the Buyer or the Recipient refuses to pay the customs duties and/or customs clearance fees, or to collect the parcel on import, this conduct cannot be treated as a valid exercise of the right of withdrawal. No return can be arranged by Soleil d’Or; the parcel may, in accordance with the rules of the carrier and/or the competent authorities, be abandoned or destroyed. Destruction costs will remain payable by the Buyer and no refund can be made.

Should the parcel be returned to Soleil d’Or because of non-payment of customs duties or refusal of the parcel, a refund may be considered after receipt and inspection of the condition of the parcel, less the outbound shipping costs actually incurred by Soleil d’Or — including where delivery had been presented as free — and the return costs actually charged by the carrier. No refund will be made if the parcel is received in poor condition or if the products cannot be resold.

These provisions do not affect the rights that a consumer Buyer derives from the right of withdrawal (article 8) and the legal guarantees (article 9).

8. Withdrawal & returns

A Buyer who is a natural person acting as a consumer has a withdrawal period of fourteen (14) days from receipt of the product, in accordance with article L.221-18 of the French Consumer Code, without having to give reasons for their decision or bear any costs other than those provided for below. This period applies to all eligible products as defined in this article.

8.1. Online withdrawal feature

In accordance with article L.221-21 of the French Consumer Code, Soleil d’Or provides the Buyer with a free and easily accessible online withdrawal feature, entitled “Withdraw from the contract”.

This feature is permanently accessible at parfumeriedusoleildor.com/pages/retractation, from every page of the website (footer) and from the “My account” area, throughout the withdrawal period. There, the Buyer identifies the order concerned, selects the product or products, declares their decision to withdraw, then confirms this decision (two-step procedure). A dated and time-stamped acknowledgement of receipt of the withdrawal is sent to them without delay on a durable medium (e-mail) and kept by Soleil d’Or.

Using this feature exempts the Buyer from having to use the model withdrawal form.

8.2. Other ways of exercising the right of withdrawal

The Buyer may also notify their decision to withdraw by means of any unequivocal statement, in particular:

• by e-mail to contact@parfumeriedusoleildor.com, stating their order number;
• using the model withdrawal form reproduced below, sent electronically or by post.

No particular form, and in particular no registered letter, is required to exercise this right.

MODEL WITHDRAWAL FORM (to be completed and returned only if the Buyer wishes to withdraw from the contract without using the online feature).

To SOLEIL D’OR, SARL trading under the name “Parfumerie du Soleil d’Or”, 22 rue de la Clef, 59800 Lille, registered with the Lille Métropole Trade and Companies Register (RCS) under no. 301 921 276 — e-mail: contact@parfumeriedusoleildor.com:

I hereby give notice that I withdraw from my contract for the sale of the following product(s):

• Ordered on / received on: ……………
• Order number: ……………
• Name of consumer(s): ……………
• Address of consumer(s): ……………
• Date: ……………
• Signature of consumer(s) (only if this form is notified on paper): ……………

8.3. Condition of the returned product

To be eligible for a refund, products must be returned in a resaleable condition, in their original packaging and with their labels and accessories.

The Buyer may be held liable only for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning, in accordance with article L.221-23 of the French Consumer Code.

Hygiene and beauty products unsealed after delivery are covered by article 8.5.

8.4. Return procedure and costs

The Buyer has fourteen (14) days from communicating their decision to withdraw to send back the products.

The direct cost of returning the products is borne by the Buyer, in accordance with article L.221-23 of the French Consumer Code.

To make returns easier, Soleil d’Or provides the Buyer, as part of the return procedure, with a prepaid Colissimo return label including tracking and insurance. Where the Buyer uses this label, a flat fee of eight (8) euros is deducted from the refund, whatever the actual return cost borne by Soleil d’Or. This flat fee applies to returns handled by Colissimo, the list of eligible destinations for which is given in the Returns and Refunds Policy.

For destinations not covered by this label, the return is handled by FedEx: no flat fee applies and the amount deducted corresponds to the actual return cost charged by the carrier, from approximately twenty-five (25) euros depending on the country and the weight of the parcel. This amount is communicated to the Buyer before dispatch and deducted from the refund.

The Buyer may also return the products using the carrier of their choice and at their own expense; in this case, no flat fee is deducted. A tracked shipment, with a declared value corresponding to the price of the product, is then recommended.

Return address: SOLEIL D’OR SARL — Service e-commerce, 22 rue de la Clef, 59800 Lille, France.

8.5. Products excluded from the right of withdrawal

In accordance with article L.221-28 of the French Consumer Code, the following may not be taken back, exchanged or refunded under the right of withdrawal:

• products made to the Buyer’s specifications or clearly personalised;
• hygiene or beauty products (perfumes, cosmetics, etc.) whose seal, blister pack or cellophane wrapping has been opened or broken, which cannot be returned for health protection or hygiene reasons;
• the “Discovery Box” and the “Mystery Box” (sampling products);
• gift cards.

8.6. Prepaid return label: zones and rates

The prepaid Colissimo return label at the flat rate of eight (8) euros (article 8.4) is available for returns from mainland France, Monaco, the French overseas territories, the European Union, the United Kingdom, Switzerland, Liechtenstein, Canada and Australia. From the United States, Latin America, Asia, Japan, Israel and the Middle East, returns are handled by FedEx under the conditions of article 8.4. From other destinations (in particular non-EU Zone 4, Zone 6, New Zealand, Jersey, Guernsey, Gibraltar, San Marino, the Vatican, the Faroe Islands and Greenland), no return label is offered: the Buyer returns the products using the carrier of their choice, at their own expense, to the address given in article 8.4. Details of zones, carriers and rates are given in the Returns and Refunds Policy.

8.7. Refund

In the event of withdrawal, Soleil d’Or refunds all sums paid by the Buyer, including standard delivery costs, no later than fourteen (14) days from the date on which it is informed of the decision to withdraw. The refund is made using the same means of payment as that used for the order, unless the Buyer expressly agrees otherwise.

Soleil d’Or may withhold the refund until it has received the products back or until the Buyer has supplied proof of having sent them, whichever is the earlier.

No restocking fee is charged when the right of withdrawal is exercised.

8.8. Sale or promotional items

The right of withdrawal applies to products purchased in a sale, on promotion or in a clearance sale under the same conditions as other products, subject to the eligibility conditions (article 8.3) and the statutory exclusions (article 8.5).

Over and above the statutory right of withdrawal, Soleil d’Or may offer, as a commercial gesture, exchange facilities for sale or promotional items; these facilities are governed by the conditions set out in the Refund Policy and do not reduce the rights the Buyer has under the law.

9. Legal guarantees

All products sold by SOLEIL D’OR SARL benefit from the legal guarantees provided for by French law, regardless of any commercial guarantee. How to exercise these guarantees is set out in the box below, in accordance with article D. 211-2 of the French Consumer Code.

9.1. How to make a claim

To invoke one of these guarantees, the Buyer contacts Soleil d’Or by any means, in particular via the contact form (Contact page) or by post to: SOLEIL D’OR SARL, 22 rue de la Clef, 59800 Lille, France, stating their order number and describing the defect. No particular form, and in particular no registered letter, is required.

The legal guarantees do not cover normal wear and tear of the products, or damage resulting from failure to follow care instructions, from misuse or from causes external to the products. The risks associated with transporting products back under these guarantees are borne in accordance with the arrangements communicated by customer service.

10. Promotional gifts and commercial offers

As part of occasional commercial operations, the Company may offer products or samples free of charge, subject to certain conditions. These gifts do not form part of the products purchased but constitute conditional benefits linked to the purchase.

Eligibility for these offers is defined by specific criteria, such as:

• the total value of the basket;
• the purchase of a specific product or brand;
• or a particular combination of products.

Gifts are offered while stocks last, with no guarantee of availability. If a gift is out of stock, the Company reserves the right to replace the gift originally planned with an equivalent product. These gifts do not form an integral part of the order in the contractual sense.

Materials accompanying gifts (explanatory cards, thank-you messages, flyers or booklets) are considered informational items and do not constitute contractual products.

In the event of a full or partial return of an order for which a gift was sent, the customer undertakes also to return that gift, in perfect condition. Failing this, the Company may deduct the commercial value of the gift from the refund or credit note granted, on the basis of its public price including tax displayed on the website or in the shop, in the currency of the order. This provision applies without prejudice to the rights the Buyer derives from the right of withdrawal and the legal guarantees.

These conditions also apply to orders placed online and collected in the shop. No gift can be added or provided retrospectively if the conditions were not met when the order was placed. Handing over the gift at in-store pickup remains subject to stock availability at the time of collection.

A single natural person, postal address or e-mail address may benefit from a promotional offer with a gift only once, unless otherwise stated. Any attempt at abusive or fraudulent use of the offers may result in cancellation of the benefits concerned and suspension of eligibility for future offers.

11. Liability

In the online sales process, Soleil d’Or is bound only by an obligation of means; it cannot be held liable for any damage resulting from use of the Internet, such as loss of data, intrusion, viruses, service interruption or other unintentional problems.

Soleil d’Or may be released from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the Buyer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined in article 1218 of the French Civil Code.

For business Buyers, Soleil d’Or cannot be held liable for indirect damage or loss, such as loss of profit or anticipated savings, loss of revenue, loss of customers, loss of data or files, or damage to brand image. The total amount of any sums that may be charged to Soleil d’Or, should it be held liable for any reason whatsoever, shall be limited to the sums actually paid by the business Buyer. These limitations do not apply to consumer Buyers, whose rights under mandatory provisions remain unaffected.

12. Intellectual property

All elements of SOLEIL D’OR SARL’s online store are and remain the exclusive intellectual property of SOLEIL D’OR SARL or its partners.

No one is authorised to reproduce, exploit, redistribute or use in any capacity whatsoever, even partially, any elements of the website, whether software, visual or audio.

Soleil d’Or is also the owner of French “SOLEIL D’OR” trade marks registered with the INPI (French National Institute of Industrial Property). Accordingly, the Buyer is informed that any reproduction and/or imitation of these trade marks without the express prior authorisation of SOLEIL D’OR SARL constitutes an act of infringement for which the Buyer will be held liable.

13. Personal data

In connection with the use of the website and the processing of orders, Soleil d’Or collects and processes personal data concerning the Buyer. The terms of this processing and the Buyer’s rights (access, rectification, erasure, objection, restriction and portability) are set out in the Privacy Policy, available on the website, which forms an integral part of these Terms. To exercise their rights, the Buyer may write to contact@parfumeriedusoleildor.com.

14. Taxes outside the European Union

Orders shipped and invoiced outside the European Union are subject to a VAT deduction. Customs duties, local taxes and/or customs clearance fees may be charged on arrival in the destination country. These charges, where due, are payable exclusively by the Buyer, the recipient and/or the Consumer, in addition to the order amount and delivery costs. They are the Buyer’s sole responsibility, both as regards declaration and payment to the competent authorities and bodies of the destination country.

Note regarding the United States: following the suspension of the USD 800 de minimis exemption threshold (Section 321), effective since 29 August 2025, orders shipped to the United States are now systematically subject to customs duties, whatever their value. Since 1^st March 2026, duties have been calculated on the actual value and category of the products (ad valorem taxation).

Displayed estimates. For information purposes, the website may display in the basket, and repeat in confirmation e-mails, an estimate of import duties and taxes. This estimate is calculated on the basis of public rates, thresholds and processing fees, which may change without notice. It is provided purely as an indication and has no contractual value: only the customs authorities of the destination country and the carrier determine the amounts actually due. No difference between the estimate displayed and the amount charged on import may give rise to any claim, refund or coverage by Soleil d’Or.

Confirmation of the order constitutes acknowledgement and acceptance of the customs obligations applicable in the destination country. Any taxation of the parcel does not constitute valid grounds for a return, dispute or chargeback.

The consequences of a refusal to pay duties and taxes or of a refusal of the parcel are governed by article 7 of these Terms.

15. Governing law, mediation and jurisdiction

Sales of products by SOLEIL D’OR SARL are governed by French law, regardless of the customer’s country of residence and of the place where the order is placed or delivered.

The language of these terms and conditions is French. Should they be translated into other languages, only the French version shall be authoritative.

Consumer mediation. In accordance with articles L.612-1 et seq. of the French Consumer Code, Soleil d’Or is a member of the FEVAD e-commerce Mediation Service (Service du Médiateur du e-commerce de la FEVAD — French federation of e-commerce and distance selling), whose contact details are as follows: 60 rue La Boétie, 75008 Paris, France — www.mediateurfevad.fr. After the consumer Buyer has first made an unsuccessful written complaint to Soleil d’Or, the Mediation Service may be contacted free of charge, within one (1) year of that written complaint, for any consumer dispute that has not been resolved.

Amicable settlement. The parties will endeavour to seek an amicable solution to any dispute relating to the existence, interpretation, performance or termination of the contract before taking any legal action.

Jurisdiction. For business Buyers, any dispute shall, failing amicable agreement, fall within the exclusive jurisdiction of the Lille Commercial Court (Tribunal de commerce de Lille), including in the event of multiple defendants. This jurisdiction clause does not apply to consumer Buyers: in accordance with the applicable legal rules, they may bring proceedings before the court of the place where they resided at the time the contract was concluded or the harmful event occurred, or before the court of the place of delivery, without prejudice to mandatory consumer protection provisions.

No waiver. The fact that Soleil d’Or does not at any given time rely on any of these provisions cannot be interpreted as a waiver of its right to rely on it subsequently.

Severability. Should any provision of these Terms be declared null and void or unenforceable, the other provisions shall remain in full force and effect.

16. Golden Club loyalty programme

The Golden Club is Soleil d’Or’s free loyalty programme. Its rules (earning and using “suns”, benefits, period of validity) are set out on the Golden Club page. Suns are personal, non-transferable and cannot be converted into cash; any suns earned on an order that is cancelled or refunded are withdrawn.