Terms of sale

Last updated: 17 June 2026.

Preamble

These general terms and conditions of sale are entered into between:

on the one hand, Soleil d'Or SARL, trading as "Parfumerie le Soleil d'Or", with a share capital of EUR 25,534, whose registered office is at 22 rue de la Clef, Lille (59800), registered with the Lille Métropole Trade and Companies Register under No. 301 921 276, hereinafter "Le Soleil d'Or",

and, on the other hand, any natural or legal person wishing to make a purchase via the website "parfumeriedusoleildor.com" or in the boutique at 22 rue de la Clef, 59800 Lille (France), hereinafter "the Buyer".

The products are offered for retail sale and for the Buyer's strictly personal use. Any order that manifestly does not correspond to a retail sale, in particular by the quantities ordered, or that reveals an intention of unauthorised resale, as well as any order that is fraudulent or presumed to be so, may be treated by Le Soleil d'Or as null and void.

1. Purpose

These General Terms and Conditions of Sale (GTCS) are intended to define the contractual relationship between SOLEIL D'OR SARL and the Buyer and the conditions applicable to any purchase made through Le Soleil d'Or's online store and the boutique of the same name, whether the Buyer is a business or a consumer. The acquisition of goods or a service through this site implies the Buyer's unreserved acceptance of these GTCS. These conditions shall prevail over any other general or special conditions not expressly agreed by Le Soleil d'Or.

Le Soleil d'Or reserves the right to amend these GTCS at any time, it being specified that the conditions applicable to the Buyer shall be those in force on the date of the order placed on the site.

The Buyer acknowledges having received, prior to the order and in a legible and comprehensible manner, the information required under Article L.221-5 of the French Consumer Code: the essential characteristics of the products, their price, the delivery costs and times, the identity and contact details of Le Soleil d'Or, the information relating to the right of withdrawal and the legal guarantees, as well as the possibility of recourse to a consumer mediator.

2. Characteristics of the products and services offered

The products comply with the French legislation in force. The import of perfumery and cosmetic products may, however, be subject to restrictions or to local authorisation in the country of destination, in particular due to their alcohol content or their transport classification.

It is the Buyer's responsibility to check, prior to the order, the import possibilities for the products with the competent authorities of their country. Le Soleil d'Or cannot be held liable for any blocking, seizure or destruction of the products by the customs authorities of the country of destination.

The products and services offered are those appearing in the catalogue published on Le Soleil d'Or's online store. Each product or service is accompanied by a description. The catalogue photographs are as faithful as possible but cannot guarantee a perfect likeness with the product or service offered, in particular as regards colours.

3. The e-commerce sampling service

Le Soleil d'Or offers for sale on its online store the possibility of purchasing samples that are either supplied by the brands or made in the boutique using the official juices supplied by the brands. Le Soleil d'Or offers several options:

Box Mystère containing several samples selected according to the answers to a personality questionnaire. As this service is exclusively dedicated to olfactory discovery, the Buyer may not claim from Le Soleil d'Or any compensation or refund on the grounds that the samples do not meet their expectations. It is subject to the following conditions of use:

• Order frequency: each customer may place only two Box Mystère orders per month (30 days);
• Box Mystère quantity: the number of samples per box is set at five (5).

Box découverte: Le Soleil d'Or offers for sale, on its online store and its physical point of sale, the possibility of composing one's own discovery selection, made up of 5 samples. This selection is available for purchase via the "Box découverte" product page. The Buyer may not claim from Le Soleil d'Or any compensation or refund on the grounds that the samples do not meet their expectations. This service, being exclusively dedicated to olfactory discovery, is subject to the following conditions of use:

• Order frequency: each customer may place only one sample order every thirty (30) days;
• Quantity per perfume: only one sample per reference is allowed per order;
• Total quantity per order: the maximum number of samples per order is limited to five (5).

These restrictions are intended to ensure fair use of the services and to allow as many customers as possible to benefit from these offers.

Any order of products on the e-commerce site or in the boutique (with the exception of those included in the sampling service and Box Mystère) entitles the customer to request up to 3 additional samples with the order. This request must be made explicitly by the customer in the "Add a message" field of the basket.

4. Availability of products

Products are offered subject to available stock.

In the event of unavailability of the ordered product, initially in stock, Le Soleil d'Or will inform the Buyer by email and indicate the new delivery time. The Buyer may then, at their discretion, maintain or cancel the order. In the event of cancellation, or if the Buyer does not accept the new delivery time proposed, Le Soleil d'Or will refund all sums paid no later than fourteen (14) days from the cancellation request or the refusal of the new time. The Buyer retains, in any event, the option to cancel the order and obtain a refund as long as the product has not been dispatched.

5. Price

The prices appearing in the catalogue are inclusive of all taxes (TTC) in euros, taking into account the VAT applicable on the date of the order. Any change in the rate may be passed on to the price of the products. Prices are stated excluding delivery costs, which are specified later, before final validation of the order. Le Soleil d'Or reserves the right to change its prices at any time, it being understood that the price appearing in the catalogue on the day of the order shall be the only one applicable to the Buyer.

Retention of title. Le Soleil d'Or retains full ownership of the ordered products until full payment of the price, in principal and ancillary amounts. The transfer of risk, however, takes place upon delivery of the products to the Buyer, in accordance with the applicable provisions.

Payment by bank transfer. For orders paid by bank transfer, the goods are only dispatched after receipt of payment. Failing receipt of the transfer within thirty (30) days of the order, the order is automatically cancelled, at no cost to the Buyer.

The prices charged on the e-commerce site and in the boutique may differ. This difference between the two channels cannot ground any claim for a refund, in whole or in part.

The prices stated include order processing costs. The sale price is payable as from the order.

The order may be paid by the following means:

• By payment card and digital wallets: Carte Bleue, Visa, Mastercard, American Express, Apple Pay and Shop Pay. Your account will be debited upon validation of the order online or in the boutique.
• Via local payment solutions: Bancontact, iDEAL, Blik and eps.
• Via your PayPal account: by choosing payment via PayPal, you will be automatically directed to your PayPal account. Once payment is validated, you can complete your order on Le Soleil d'Or's online store.
• Payment in 4 interest-free instalments via PayPal (only from the online store): for any information on the instalment payment offered by PayPal, you may consult this provider's website: https://www.paypal.com/fr/webapps/mpp/4x#A3;
• Via Klarna: instalment or deferred payment offered by our partner Klarna, subject to the conditions and eligibility defined by this provider; for any information, you may consult this provider's website: https://www.klarna.com/fr/service-client/.
• By bank transfer within 30 days of the order (online only), indicating the order reference in the transfer description and sending it to Le Soleil d'Or's bank account provided in the confirmation email. The goods are dispatched after receipt of the transfer;
• Soleil d'Or e-Gift Card: valid for one (1) year from the date of purchase. It may be used to pay all or part of purchases made on our e-commerce site as well as in our physical boutique. After this period, the e-Gift Card will be deemed expired. It may not be used to purchase another e-Gift Card and is neither exchangeable nor refundable, even partially.

By way of exception, the price of treatment services booked on Le Soleil d'Or's online store is payable on the day of the service.

The bank transaction is secure and in no way does Le Soleil d'Or retain any banking information about the Buyer, in compliance with security standards (PCI DSS: Payment Card Industry Data Security).

The Buyer warrants to Le Soleil d'Or that they hold any authorisations that may be necessary to use the payment method chosen. Le Soleil d'Or reserves the right to suspend or cancel the order in the event of refusal by the banking institution to validate the payment, or if the order proves or is suspected to be fraudulent. Le Soleil d'Or bears no cost attributable to the monetary transaction.

An invoice showing VAT will be sent by email by SOLEIL D'OR SARL to the Buyer. Regarding taxes, please refer to Article 14.

6. Order process

6.1. Placing an order

A Buyer who wishes to purchase a product must first create a customer account on the site and provide the requested identification data.

They must then:

• validate the order after checking the basket;
• enter the delivery and billing address;
• choose the method of receiving the goods (in-store pickup / home delivery / pickup point delivery);
• choose the payment method (please ensure that the banking details provided correspond exactly to those registered with your bank);
• confirm the order and payment.

Le Soleil d'Or will send the Buyer, without delay and by email, confirmation of the registered order. All the data provided and the registered confirmation shall constitute proof of the transaction. It is the Buyer's responsibility to ensure the accuracy of the information provided, for which they are solely responsible.

Le Soleil d'Or will archive orders and order confirmations on a reliable and durable medium constituting a faithful copy, in accordance with the provisions of Article 1348 of the Civil Code. The computerised records of SOLEIL D'OR SARL's online store will be considered by the parties as proof of the communications, orders, payments and transactions between them.

It is the Buyer's responsibility to keep the order number assigned to them, which will be requested in particular for any subsequent claim.

Le Soleil d'Or reserves the right to refuse an order of an abnormal nature, in particular as regards the quantities ordered.

6.2. Combating fraud and abusive practices

Definitions. The following constitute, in particular but without limitation, fraud or abusive practices within the meaning of these terms:

• identity theft or the use of stolen or unauthorised means of payment;
• the creation of multiple accounts intended to misuse offers, promotional codes or loyalty benefits;
• the initiation of unjustified or fraudulent chargeback procedures, in particular where delivery has actually been carried out and attested by the proof of dispatch and tracking kept by Le Soleil d'Or;
• false or repeated statements intended to wrongfully obtain refunds, credits or replacements;
• the unjustified refusal to pay customs duties or import charges followed by a request for a refund or a chargeback;
• any conduct liable to undermine the security, integrity or fairness of the service, our customers or our partners.

Precautionary measures. In the event of serious and consistent indications suggesting conduct referred to above, Le Soleil d'Or reserves the right to:

• immediately and as a precautionary measure suspend access to the customer account and/or the validation of orders in progress;
• block the use of promotional means (codes, credits, referrals);
• cancel benefits obtained in breach of these GTCS;
• request additional information (proof of identity, address, means of payment) in order to verify the situation.

Retention of evidence. Le Soleil d'Or keeps all evidence relating to each order: connection logs, order confirmations, proof of dispatch, tracking numbers, proof of delivery, customs documents and exchanges with the customer. These may be transmitted to the banking institution, the payment provider, the competent authorities or any anti-fraud body in the event of a dispute or chargeback procedure.

Notification. Save where impossible (security imperative, imminent risk or court decision), the Buyer is informed by email of the measure taken and of its essential grounds. They have eight (8) calendar days to submit their observations to: contact@parfumeriedusoleildor.com. Failing a useful reply within this period, Le Soleil d'Or may proceed to the definitive closure of the customer account.

Account closure. Closure entails the cancellation of any unused benefits obtained in breach of these terms. Orders placed before closure will be cancelled; a refund may be offered in accordance with these GTCS. Facts liable to constitute an offence may be reported to the competent authorities and the payment providers concerned, in accordance with the law.

7. Deliveries

Deliveries are made to the address indicated by the Buyer. Shipments are made by "Colissimo tracked with signature" for all destinations, with the exception of North America (United States, Canada) where the Buyer may choose between FedEx International Economy and Colissimo. Delivery costs vary according to the geographical zone and are specified before final validation of the order.

If the maximum delivery time of thirty (30) days is exceeded, where the ordered products have not yet been dispatched and where this delay is not due to a case of force majeure, the Consumer may terminate the order, after having required Le Soleil d'Or to make the delivery, by registered letter with acknowledgment of receipt or by any writing on another durable medium sent to: SOLEIL D'OR SARL, Service E-Commerce, 22 rue de la Clef, 59800 Lille, France.

Upon receipt of this request, and if delivery has not occurred in the meantime, SOLEIL D'OR SARL will refund the Buyer all sums paid, no later than fourteen (14) days from receipt of the termination request, to the bank account debited at the time of the order, to the exclusion of any other compensation.

In the event of partial delivery, delivery may be made in several instalments, and the Consumer may only cancel the order for the undelivered balance.

Any delivery delay must be reported as soon as possible by the Consumer via our contact form: https://parfumeriedusoleildor.com/contactez-nous, so that SOLEIL D'OR SARL can have an investigation carried out with the postal services or the carrier. The duration of an investigation is uncertain, as SOLEIL D'OR SARL does not control it. If, during this investigation, the parcel is found, it will be immediately re-routed to the delivery location designated in the order.

If, at the end of this investigation, the loss of the parcel is confirmed, SOLEIL D'OR SARL will, at its own expense, re-ship the products or, in the event of definitive unavailability, refund the Consumer the sums collected in accordance with these GTCS.

Upon receipt of the products, it is recommended that the Buyer check the condition and quantities of the delivered order and, where possible, check the contents of the parcel in the presence of the carrier. In the event of damage or a missing product, the Buyer is invited to make precise reservations on the delivery note and, where appropriate, to refuse delivery of the parcel. The absence of reservations on delivery does not, however, prevent the consumer Buyer from exercising the right of withdrawal or the legal guarantees set out in Article 9.

For deliveries outside France, shipments are made under the DAP Incoterm (Delivered At Place). In concrete terms, Le Soleil d'Or covers transport up to the delivery address indicated by the Buyer, but customs duties, import taxes, local VAT and customs clearance fees are never included in this transport: they are payable by the Buyer, the Recipient and/or the Consumer at the time of import, in addition to the price of the order and the delivery costs.

Distinction between delivery costs and customs duties. Any reduced-rate or free delivery offer, in particular above a purchase threshold, relates exclusively to transport costs. It in no way covers customs duties, import taxes or customs clearance fees applicable outside the European Union, which remain entirely payable by the Buyer, the Recipient and/or the Consumer, regardless of the amount of the order and irrespective of any free shipping.

These charges vary according to the country of destination and local regulations; Le Soleil d'Or has no control over them and cannot estimate their amount in advance. The Buyer is invited to enquire with the customs services of their country prior to any order.

For certain destinations, the carrier may advance the import duties and taxes on behalf of the recipient and charge them, in addition, its own customs clearance or disbursement (advancement) fees. These fees are also payable exclusively by the Buyer, the Recipient and/or the Consumer.

Validation of the order constitutes the Buyer's acknowledgment and acceptance of the customs obligations applicable in the country of destination. Any taxation of the parcel on import does not constitute an admissible ground for return, withdrawal, dispute or chargeback.

In the event of refusal, by the Buyer or the Recipient, to pay customs duties and/or customs clearance fees, or to collect the parcel on import, such conduct cannot be treated as a valid exercise of the right of withdrawal. No return can be organised by Le Soleil d'Or; the parcel may, in accordance with the rules of the carrier and/or the competent authorities, be abandoned or destroyed. Destruction costs will remain payable by the Buyer and no refund will be made.

Where the parcel is returned to Le Soleil d'Or as a result of non-payment of customs duties or refusal of the parcel, a refund may be considered after receipt and verification of the condition of the parcel, less the outbound shipping costs actually borne by Le Soleil d'Or — including where the delivery had been presented as free — as well as the return costs actually charged by the carrier. No refund will be made if the parcel is received in poor condition or if the products are not resaleable.

These provisions do not affect the rights that the consumer Buyer holds under the right of withdrawal (Article 8) and the legal guarantees (Article 9).

8. Withdrawal & Returns

The Buyer, a natural person acting as a consumer, benefits from a withdrawal period of fourteen (14) days from receipt of the product, in accordance with Article L.221-18 of the French Consumer Code, without having to give reasons for the decision or to bear any costs other than those set out below. This period applies to all eligible products defined in this article.

8.1. Online withdrawal functionality

In accordance with Article L.221-21 of the French Consumer Code, Le Soleil d'Or provides the Buyer with a free and easily accessible online withdrawal functionality, entitled "Cancel the contract".

This functionality is permanently accessible, from every page of the website (footer) as well as from the "My account" area, throughout the withdrawal period. The Buyer identifies the relevant order, selects the product(s), declares the decision to withdraw, then confirms this decision (two-step procedure). A dated acknowledgment of receipt of the withdrawal is sent to the Buyer without delay on a durable medium (email).

Use of this functionality exempts the Buyer from using the model withdrawal form.

8.2. Other means of exercising the right of withdrawal

The Buyer may also notify the decision to withdraw by means of any unambiguous statement, in particular:

• by email to contact@parfumeriedusoleildor.com, indicating the order number;
• using the model withdrawal form reproduced below, sent electronically or by post.

No particular form, and in particular no registered letter, is required to exercise this right.

MODEL WITHDRAWAL FORM (complete and return this form only if you wish to withdraw from the contract without using the online functionality).

To SOLEIL D'OR SARL, trading as "Parfumerie le Soleil d'Or", 22 rue de la Clef, 59800 Lille, registered with the Lille Métropole Trade and Companies Register under No. 301 921 276 — email: contact@parfumeriedusoleildor.com:

I hereby give notice that I withdraw from my contract of sale of the following product(s):

• Ordered on / received on: ……………
• Order number: ……………
• Name of consumer(s): ……………
• Address of consumer(s): ……………
• Date: ……………
• Signature of consumer(s) (only where this form is notified on paper): ……………

8.3. Condition of the returned product

To be eligible for a refund, products must be returned in a condition allowing their resale, in their original packaging and with their labels and accessories.

The Buyer's liability may only be engaged in respect of any depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning, in accordance with Article L.221-23 of the French Consumer Code.

Hygiene and beauty products unsealed after delivery are governed by Article 8.5.

8.4. Return terms and costs

The Buyer has a period of fourteen (14) days from communicating the decision to withdraw to return the products.

The direct cost of returning the products is borne by the Buyer, in accordance with Article L.221-23 of the French Consumer Code.

To facilitate the return, Le Soleil d'Or makes available to the Buyer, as part of the return process, a prepaid Colissimo return label including tracking and insurance. When the Buyer uses this label, a flat amount of eight (8) euros, corresponding to the direct cost of return, is deducted from the refund.

For returns where the destination or weight results in a higher return cost (in particular returns from abroad or parcels containing several products), the amount deducted corresponds to the actual return cost charged by the carrier, communicated to the Buyer before the refund.

The Buyer may also return the products via the carrier of their choice and at their own expense; in this case, no flat amount is deducted. A tracked shipment, with a declared value corresponding to the price of the product, is then recommended.

Return address: SOLEIL D'OR SARL — Service e-commerce, 22 rue de la Clef, 59800 Lille, France.

8.5. Products excluded from the right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the following may not be taken back, exchanged or refunded under the right of withdrawal:

• products made to the Buyer's specifications or clearly personalised;
• hygiene or beauty products (perfumes, cosmetics, etc.) whose seal, blister or cellophane has been opened or broken, which cannot be returned for reasons of health protection or hygiene;
• the "Box découverte" and the "Box Mystère" (sampling products);
• gift cards.

8.6. Prepaid return label: zones and rates

The prepaid Colissimo return label at the flat rate of eight (8) euros (Article 8.4) is available for returns from metropolitan France and the European Union. For returns from other destinations, the actual return cost applies in accordance with Article 8.4. Details of zones and rates are set out in the Refund Policy.

8.7. Refund

In the event of withdrawal, Le Soleil d'Or refunds all sums paid by the Buyer, including standard delivery costs, no later than fourteen (14) days from the date on which it is informed of the decision to withdraw. The refund is made using the same means of payment as that used for the order, unless the Buyer expressly agrees otherwise.

Le Soleil d'Or may withhold the refund until the products have been recovered or until the Buyer has provided proof of their dispatch, whichever is the earlier.

No restocking fee is applied in connection with the exercise of the right of withdrawal.

8.8. Sale or promotional products

The right of withdrawal applies to products purchased on sale, on promotion or in clearance under the same conditions as other products, subject to the eligibility conditions (Article 8.3) and the legal exclusions (Article 8.5).

Beyond the statutory right of withdrawal, Le Soleil d'Or may offer, on a commercial basis, exchange facilities for sale or promotional products; these facilities are governed by the conditions set out in the Refund Policy and do not reduce the rights that the Buyer holds under the law.

9. Legal guarantees

All products sold by SOLEIL D'OR SARL benefit from the legal guarantees provided by French law, independently of any commercial guarantee. The terms for implementing these guarantees appear in the box below, in accordance with Article D. 211-2 of the French Consumer Code.

9.1. Implementation

To invoke one of these guarantees, the Buyer contacts Le Soleil d'Or by any means, in particular via the contact form (https://parfumeriedusoleildor.com/contactez-nous) or by post to: SOLEIL D'OR SARL, 22 rue de la Clef, 59800 Lille, France, indicating the order number and a description of the defect. No particular form, and in particular no registered letter, is required.

The legal guarantees do not cover normal wear and tear of the products, damage resulting from failure to follow care instructions, misuse or causes external to the products. The risks relating to the return transport of the products in connection with the implementation of the guarantees are borne in accordance with the terms communicated by customer service.

10. Promotional gifts and commercial offers

As part of occasional commercial operations, the Company may offer products or samples provided free of charge, under certain conditions. These gifts are not part of the purchased products but constitute conditional benefits linked to the purchase.

Eligibility for these offers is defined by precise criteria, such as:

• the total basket amount;
• the purchase of a specific product or brand;
• or a particular combination of products.

Gifts are offered subject to available stock, with no guarantee of availability. In the event of a shortage, the Company reserves the right to substitute the gift initially planned with an equivalent product. These gifts are not an integral part of the order in the contractual sense.

The materials accompanying the gifts (explanatory cards, thank-you messages, flyers or booklets) are considered informational items and do not constitute contractual products.

In the event of a total or partial return of an order that gave rise to the sending of a gift, the customer undertakes to return that gift as well, in perfect condition. Failing this, the Company may deduct the commercial value of the gift from the refund or credit granted, on the basis of its public price inclusive of tax displayed on the site or in the boutique, in euros (€). This provision applies without prejudice to the rights that the Buyer holds under the right of withdrawal and the legal guarantees.

These conditions also apply to orders placed online and collected in the boutique. No addition or catch-up of a gift can be made if the conditions were not met at the origin of the order. The provision of the gift upon in-store pickup remains subject to availability in stock at the time of pickup.

The same natural person, postal address or email address may benefit from a promotional offer with a gift only once, unless otherwise stated. Any attempt at abusive or fraudulent use of the offers may result in the cancellation of the benefits concerned and the suspension of the possibility of benefiting from future offers.

11. Liability

Le Soleil d'Or, in the online sales process, is bound only by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption or other involuntary problems.

Le Soleil d'Or may discharge all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable either to the Buyer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined in Article 1218 of the Civil Code.

For professional Buyers, Le Soleil d'Or cannot be held liable for indirect damage or losses, such as loss of profit or expected savings, loss of revenue, loss of customers, loss of data or files, or harm to brand image. The total amount that may be charged to Le Soleil d'Or, should its liability be engaged for any cause whatsoever, shall be limited to the sums actually paid by the professional Buyer. These limitations do not apply to consumer Buyers, whose rights under mandatory provisions remain unaffected.

12. Intellectual property

All elements of SOLEIL D'OR SARL's online store are and remain the exclusive intellectual property of SOLEIL D'OR SARL or its partners.

No one is authorised to reproduce, exploit, redistribute or use in any capacity whatsoever, even partially, any elements of the site, whether software, visual or audio.

Le Soleil d'Or also owns French "SOLEIL D'OR" trademarks registered with the INPI. Consequently, the Buyer is informed that any reproduction and/or imitation of these trademarks, without the express prior authorisation of SOLEIL D'OR SARL, constitutes an act of counterfeiting engaging the Buyer's liability.

13. Personal data

As part of the use of the site and the processing of orders, Le Soleil d'Or collects and processes personal data concerning the Buyer. The terms of this processing and the rights available to the Buyer (access, rectification, erasure, objection, restriction and portability) are detailed in the Privacy Policy, accessible on the site, which forms an integral part of these GTCS. To exercise their rights, the Buyer may write to contact@parfumeriedusoleildor.com.

14. Taxes outside the European Union

Orders shipped and invoiced outside the European Union are subject to a VAT deduction. Customs duties, local taxes and/or customs clearance fees may be required on arrival in the country of destination. These charges, where due, are payable exclusively by the Buyer, the recipient and/or the Consumer, in addition to the amount of the order and the delivery costs. They are their entire responsibility, both in terms of declaration and payment to the competent authorities and bodies of the country of destination.

Note regarding the United States: following the suspension of the USD 800 exemption threshold (Section 321) in force since 29 August 2025, orders destined for the United States are now systematically subject to customs duties regardless of their value. Since 1 March 2026, taxes are calculated according to the actual value and category of the products (ad valorem taxation).

Validation of the order constitutes acknowledgment and acceptance of the customs obligations applicable in the country of destination. Any taxation of the parcel does not constitute an admissible ground for return, dispute or chargeback.

The consequences of a refusal to pay duties and taxes or of a refusal of the parcel are governed by Article 7 hereof.

15. Governing law, mediation and jurisdiction

Sales of products by SOLEIL D'OR SARL are governed by French law, regardless of the customer's country of residence and the place where the order is placed or delivered.

The language of these terms and conditions is French. Where they are translated into other languages, only the French version is authoritative.

Consumer mediation. In accordance with Articles L.612-1 et seq. of the French Consumer Code, Le Soleil d'Or is a member of the Service du Médiateur du e-commerce de la FEVAD (the e-commerce ombudsman of the French e-commerce and distance-selling federation), whose contact details are as follows: 60 rue La Boétie, 75008 Paris — www.mediateurfevad.fr. After a prior written complaint by the consumer Buyer to Le Soleil d'Or has remained unsuccessful, the mediation service may be referred the matter free of charge, within one (1) year of that written complaint, for any consumer dispute that has not been resolved.

Amicable settlement. The parties shall endeavour to reach an amicable solution to any dispute relating to the existence, interpretation, performance or termination of the contract before bringing any legal action.

Jurisdiction. For professional Buyers, any dispute shall fall, failing an amicable agreement, within the exclusive jurisdiction of the Commercial Court of Lille (Tribunal de commerce de Lille), including in the event of multiple defendants. This jurisdiction clause does not apply to consumer Buyers: they may bring proceedings, in accordance with the applicable legal rules, before the court of the place where they were domiciled at the time the contract was concluded or where the harmful event occurred, or the court of the place of delivery, without prejudice to the mandatory provisions protecting consumers.

No waiver. The fact that Le Soleil d'Or does not, at any given time, enforce any of these provisions shall not be construed as a waiver of its right to enforce it later.

Severability. If any provision of these terms and conditions is held void or unenforceable, the remaining provisions shall retain their full force and effect.