FAQ
Got questions? We have the answers.
Our perfumes
What is the difference between a niche perfume and a mainstream perfume?
What is the difference between a niche perfume and a mainstream perfume?
Niche perfumery, also called confidential, selective or designer perfumery, is distinguished by its commitment to using the highest quality raw materials, placing craftsmanship and creativity at the heart of each fragrance. Unlike mainstream perfumes, the juice is at the center of attention, more than the house itself. The goal is to offer a unique and personalized olfactory experience thanks to the singular signatures of master perfumers.
What does the term “niche” perfumery really mean?
What does the term “niche” perfumery really mean?
The term 'niche' refers to a small but highly specialized market segment, where a demanding and passionate clientele is concentrated, looking for products that meet specific needs. This niche offers companies an interesting playing field.
How to choose the perfume that suits me?
How to choose the perfume that suits me?
Choosing a perfume is very personal. It depends on your tastes, your personality and your desires of the moment. To help you know your olfactory profile, let yourself be guided by our team of advisors via the mystery box or in store at 22 rue de la Clef in Lille .
How do I apply my perfume in a long-lasting way?
How do I apply my perfume in a long-lasting way?
For optimal hold of your perfume, spray it on the pulse points (wrists, forearms, neck, chest) after having moisturized your skin (cream). Also the perfume clings better to clothes for an even longer duration. Finally, if you want a particularly intense trail, favor highly concentrated fragrances.
Do you offer samples?
Do you offer samples?
Yes, several choices are possible:
- Choose four samples of your choice via the “get your sample” option of your favorites.
- Let us surprise you with the mystery box (5 samples): Enjoy personalized advice and a refund in the form of a voucher.
How do I store my perfume?
How do I store my perfume?
To preserve the quality of your perfume, keep it away from direct light, humidity and extreme temperatures. A cabinet or drawer is ideal for optimal storage.
Our care
What are the benefits of the treatments offered in the institute?
What are the benefits of the treatments offered in the institute?
The treatments we offer are designed to meet the specific needs of each skin type. The exceptional houses with which we have chosen to collaborate, such as La Mer, Olivier Claire, Nescens and Sensai have been specifically selected to meet all types of needs in a qualitative way. They combine the benefits of active ingredients, plants and essential oils with relaxing massage techniques for a most pleasant sensory experience.
How to make an appointment for treatment?
How to make an appointment for treatment?
You can make an appointment online on our website or by calling us on 03 20 55 31 20 .
How to maintain the benefits of a treatment at home?
How to maintain the benefits of a treatment at home?
Extend the benefits of your treatment with our range of products available in store. Our advisors can recommend routines adapted to your skin.
Orders and deliveries
What payment methods are accepted?
What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard), PayPal, ApplePay, GooglePay, ShopPay and bank transfer.
What are the delivery times?
What are the delivery times?
Delivery times vary depending on your destination. The order preparation time is as quick as possible: generally the package is deposited at the postal agency within 24 to 48 hours following the order (except Sunday / Monday and public holidays).
The order is then sent by the usual postal services, the average delivery times of which (for information purposes only) are as follows:
French postal services: delivery within 2 to 3 working days (from deposit at the post office).
European postal services: 3 to 7 working days (from deposit at the post office).
What are the shipping costs?
What are the shipping costs?
In France, shipping costs are free from 50€ of purchase. For orders below this amount, shipping costs start from 7.90€ depending on the weight of your package.
For more details, see the Shipping page.
What is your return policy?
What is your return policy?
We operate a 30-day return policy. You have this time after receiving your order to request a return.
- Eligibility Requirements : Items must be returned in their original condition , unused, unopened, with tags intact , and in their original packaging . Proof of purchase (invoice or order number) is required.
- Exclusions : Samples, Mystery Box, promotional items, and gift cards are not eligible for return.
To initiate a return, please contact us at soleildor-lille@outlook.fr . Once your return is validated, we will provide you with a shipping label and instructions for returning your package.
⚠️ Unauthorized returns or returns sent without prior request will not be accepted.
For more information, see our Return and Refund Policy
What is your delivery policy?
What is your delivery policy?
Packages are generally shipped within 48 hours after receipt of your payment. The standard shipping method is Colissimo suivi, delivered with signature. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products.
Packages are oversized and protected.
Our shop in Lille
Where is your “Soleil d’Or” store located?
Where is your “Soleil d’Or” store located?
Our store is located at 22 rue de la Clef in Lille.
What are your opening hours?
What are your opening hours?
Our shop is open:
- Monday: 2 p.m. - 6 p.m.
- Tuesday - Saturday: 10 a.m. - 7 p.m.
How to make an appointment for treatment?
How to make an appointment for treatment?
You can make an appointment online directly on our website , by calling us on 03 20 55 31 20 or by appointment on Planity .
